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The Effectiveness of a Volunteer-Facilitated Bench Service on Psychological Distress and Mental Help-Seeking Attitudes among Adults in Bangkok, Thailand: An RCT with Embedded Qualitative Component

Bench with Ears: The Effectiveness of a Volunteer-Facilitated Bench Service on Psychological Distress and Mental Help-Seeking Attitudes, with Loneliness and Help-Seeking Stigma as Secondary Outcomes, among Adults Experiencing Psychological Distress in Bangkok, Thailand - A Mixed-Methods Study Comprising a Randomised Controlled Trial (RCT) with Embedded Qualitative Component

Status
Active, not recruiting
Phases
Phase 2
Study type
Interventional
Source
TCTR
Registry ID
TCTR20260824009
Enrollment
180
Registered
2026-08-24
Start date
2026-09-15
Completion date
Unknown
Last updated
2026-10-05

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

psychological distress among Thai general adults mental help-seeking attitudes among Thai general adults loneliness among Thai general adults help-seeking stigma among Thai general adults Bench with Ears Psychosocial support Volunteer-based Psychological Distress Mental help-seeking attitudes Loneliness Stigma Thailand

Interventions

Participants in this arm receive a single 40-minute, face-to-face listening session at a public park (Lumpini Park, Bangkok) with a volunteer who has completed a 4-day, 28-hour Mind First Aid training
a middle phase in which the volunteer applies the trained listening skills flexibly according to context
and a closing phase in which the conversation is summarised, ended appropriately, and referred to further support if needed. This is a psychosocial support service and does not constitute diagnosis or
s Doing What Matters in Times of Stress (DWM) guide, grounded in Acceptance and Commitment Therapy (ACT). It comprises five activities designed to be completed within approximately 40 minutes: (1) Gro
(2) Mindful Observation, a cognitive defusion exercise for observing one&#039
s thoughts with distance rather than being absorbed in them
(3) Positive Writing, a gratitude-journaling exercise recording three positive daily experiences
(4) Daily Affirmations, a set of self-affirming statements covering self-acceptance, hope, and self-compassion
and (5) One Small Step, a values-based action-planning exercise for self-care. Each activity alternates between r
BWE,Telephone,Booklet

Sponsors

Sati App
Lead Sponsor

Eligibility

Sex/Gender
All
Age
18 Years to No maximum

Inclusion criteria

Inclusion criteria: 1. Aged 18 years or older 2. Subjective Units of Distress Scale (SUDS) score at least 3 3. At least 1 of the 3 DASS-21 subscales (Depression, Anxiety, or Stress) at mild, moderate, or severe level 4. Able to provide written informed consent 5. Sufficient Thai language proficiency 6. Registered to participate only through the pre-specified registration channel

Exclusion criteria

Exclusion criteria: 1. Any DASS-21 subscale at extremely severe level 2. 8Q total score of 17 or higher, or a 'yes' response to items indicating suicidal intent: inability to control suicidal ideation (item 3b), having a plan (item 4), having made preparations (item 5), or a deliberate suicide attempt (item 7) 3. Positive screen on the PRIME Screen-Revised (PS-R) for psychosis 4. Positive screen on the Mood Disorder Questionnaire (MDQ) for bipolar disorder, manic episode 5. Currently undergoing psychiatric medication changes involving new medication initiation, dose increase, a change in primary medication, or emergency psychiatric treatment within the past 3 months; or on a stable medication dose for less than 3 months (not including dose reductions made under a physician's advice). The study will not ask applicants to stop, adjust, or change any medication or treatment in order to meet eligibility, in order to protect participant safety and to minimise risk arising from changes to existing treatment 6. Acute physical conditions requiring close or urgent medical care

Design outcomes

Primary

MeasureTime frame
Psychological Distress At baseline (pre-intervention, T1) and immediately post-intervention (T2), within the same single session Subjective Units of Distress Scale (SUDS; Wolpe, 1969, 1990),Mental Help-Seeking Attitudes At baseline (pre-intervention, T1) and immediately post-intervention (T2), within the same single session Mental Help Seeking Attitudes Scale (MHSAS; Hammer et al., 2026)—

Secondary

MeasureTime frame
Loneliness At baseline (pre-intervention, T1) and immediately post-intervention (T2), within the same single session Revised UCLA Loneliness Scale - 6-item Thai version (RULS-6; Wongpakaran et al., 2020), adapted to a state version,Help-Seeking Stigma At baseline (pre-intervention, T1) and immediately post-intervention (T2), within the same single session Perception of Stigmatisation by Others for Seeking Help (PSOSH; Vogel et al., 2009)—

Countries

Thailand

Contacts

Public ContactAmornthep Sachamuneewongse

Sati App

amorn@satiapp.co0865453465

Outcome results

None listed

Source: TCTR (via WHO ICTRP) · Data processed: Oct 17, 2026