e-Tracking System for Health Product and Health Service Complaint Management in Ang Thong Province

Design and Implementation of an e-Tracking System to Track and Monitor Complaints Regarding Health Products and Health Services in Ang Thong Province.

Status

Active, not recruiting

Phases

Early Phase 1

Study type

Interventional

Source

TCTR

Registry ID

TCTR20260527012

Enrollment

Registered

2026-05-27

Start date

2026-06-08

Completion date

Unknown

Last updated

2026-08-03

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Consumer protection for health products. Complaint management system. Health service regulation. Health information system. Consumer Protection Complaint Health Products Medical Informatics Risk Assessment e-health

Interventions

The e-Tracking system is a digital health information platform developed to monitor and track health product and health service complaints in Ang Thong Province. It comprises three components: (1) Sin

Experimental Other

e-Tracking system comprising (1) Single-Channel Intake with 18 mandatory data fields, (2) 4-level Risk Triage scoring (Critical/High/Medium/Low), (3) Real-time Tracking Code. Comparison baseline: 32 h

Eligibility

Sex/Gender

All

Age

20 Years to No maximum

Inclusion criteria

Inclusion criteria: 1. Age 20 years or older 2. Able to communicate and read Thai language 3. Willing to participate and provide written informed consent 4. Basic ability to use digital devices (for citizen group

Exclusion criteria

Exclusion criteria: 1. Conflict of interest that cannot be managed according to research ethics 2. Unable to participate throughout the study period

Design outcomes

Primary

Measure	Time frame
Field Completeness Rate During 3-month pilot period Proportion of complaint records with all 18 mandatory data fields completed, calculated as number of complete records divided by total records multiplied by 100. Target: 90 percent or above,Risk Triage Concordance Rate During 3-month pilot period Proportion of cases where system-generated risk classification agrees with independent expert pharmacist assessment. Target: 80 percent or above,Tracking Code Usage Rate During 3-month pilot period Proportion of complainants who accessed their tracking code at least once to check case status. Target: 70 percent or above	—

Measure

Time frame

Field Completeness Rate During 3-month pilot period Proportion of complaint records with all 18 mandatory data fields completed, calculated as number of complete records divided by total records multiplied by 100. Target: 90 percent or above,Risk Triage Concordance Rate During 3-month pilot period Proportion of cases where system-generated risk classification agrees with independent expert pharmacist assessment. Target: 80 percent or above,Tracking Code Usage Rate During 3-month pilot period Proportion of complainants who accessed their tracking code at least once to check case status. Target: 70 percent or above

—

Secondary

Measure	Time frame
UTAUT Acceptance Score End of pilot period Mean UTAUT score (PE, EE, SI, FC, BI) from questionnaire. Target: mean 3.41 or above,Audit Trail Completeness 3-month pilot period Proportion of system access events completely logged. Target: 100 percent,Status Inquiry Phone Calls 3-month pilot period Average phone calls per case to check status, compared to pre-intervention baseline	—

Countries

Thailand

Contacts

Public ContactProramate Khongpradit

Consumer Protection and Public Health Pharmacy Group, Ang Thong Provincial Public Health Office, Ministry of Public Health, Thailand

nyxproramate@gmail.com035611222

Outcome results

None listed

Source: TCTR (via WHO ICTRP) · Data processed: Aug 10, 2026