The study addresses inefficiencies and safety risks in the manual OPD triage system. Key problems include: 1.Triage Errors: Manual assessment carries risks of under- or over-triage, directly impacting patient safety. 2.Data Issues: Illegible handwriting and incomplete records hinder effective communication between nurses and physicians. 3.Inefficiency: The lack of digital queue management causes overcrowding and prolonged waiting times. 4.No Monitoring: The inability to track real-time patie
Conditions
Interventions
The baseline period where outpatient triage is performed using the conventional manual method. This process relies on paper-based documentation for patient history taking, manual queue management, and
s discretion for patient classification without digital decision support,Implementation of the PPK Pre-Service Queue Management and Health Screening System for outpatient triage. The intervention incl
Active Comparator Other,Experimental Other
Conventional Triage Method (Baseline),PPK Pre-Service Queue Management System
Sponsors
Phrapokklao Hospital
Eligibility
Sex/Gender
All
Age
15 Years to 78 Years
Inclusion criteria
Inclusion criteria: Service Recipients: 1.Patients registered at the Outpatient Department, Phrapokklao Hospital. 2.Thai nationality with complete identification data. 3.Presenting a Thai National ID card for registration at a Kiosk or triage station. 4.Consenting to the use of data for anonymized statistical analysis. Triage Nurses: 1.Registered Nurses working at the outpatient triage station. 2.Experience with the conventional triage method (paper-based or previous system). 3.Experience using the PPK Pre-Service Queue Management and Health Screening System for at least 1 month. 4.Voluntary consent to participate.
Exclusion criteria
Exclusion criteria: Service Recipients: 1.Patients using old version ID cards or cards unreadable by the Kiosk. 2.Patients with changed phone numbers or data mismatching the hospital database. 3.Emergency or urgent patients unable to undergo the standard screening process. Triage Nurses: 1.Nurses who resign, take long-term leave, or transfer units during data collection. 2.Nurses unable to provide data or submitting incomplete questionnaires.
Design outcomes
Primary
| Measure | Time frame |
|---|---|
| Triage and Referral Accuracy Rate Daily throughout the 8-week data collection period. Percentage of correct referrals compared to hospital standards, verified by expert review | — |
Secondary
| Measure | Time frame |
|---|---|
| Average Screening Time Continuously for every patient visit during the 8-week period Duration in minutes from registration to triage completion, recorded automatically by the system,Nurse Satisfaction Score At the end of the intervention period (Post-test) Mean score from a 5-point Likert scale questionnaire | — |
Countries
Thailand
Contacts
Public ContactMr.komin ruksason
Phrapokklao Hospital
Outcome results
None listed