There are several developments that may contribute to an increase in dissatisfaction within medical care. This may translate into in increase in complaints and claims. In addition, because of medical and technological developments, healthcare becomes increasingly complex and specialized, thus increasing the risk of possible errors. Over the last years, a so called 'claim culture' has arisen. Simultaneously transparency on patients' rights increases and the authority of doctors decreases. This
Conditions
Interventions
Sponsors
Orbis Medisch Centrum
MediRisk
Eligibility
Inclusion criteria
Inclusion criteria: - all complaints received by the complaints office and the Complaints Committee of Orbis Medisch Centrum and Atrium Medisch Centrum, during the period 2007 t/m 2014. - all the claims, nationally submitted by MediRisk, the biggest liability insurer for care settings in the Netherlands.
Exclusion criteria
Exclusion criteria: Complaints and claims that relate to a different time-period.
Design outcomes
Primary
| Measure | Time frame |
|---|---|
| To describe the underlying events, happenings and errors, that may lead to a complaint or a claim. | — |
Secondary
| Measure | Time frame |
|---|---|
| - Enhancing the knowledge of healthcareworkers of trends and developments in complaints and claims in the Netherlands. - To describe actions to prevent complaints and/or claims. | — |
Contacts
Public ContactD.M.T.V. (Désirée) Klemann
Dr. H. van der Hoffplein 1
Outcome results
None listed