Chinese, Healthy Adult
Conditions
Keywords
digital literacy, health literacy
Brief summary
The purpose of this study is to evaluate whether a social robot can effectively support digital-literacy learning among low-income Chinese immigrants, particularly in the context of using the MyChart health portal. The study aims to understand whether robot-guided digital literacy education leads to improved engagement, comprehension, and confidence compared to a standard educational video.
Detailed description
This project aims to develop a social robot that can enhance digital literacy of low-income Chinese immigrants in the Chicago area to enhance their health literacy and health management skills. As healthcare systems are increasingly becoming digitalized (e.g., patient portals and digital technologies to facilitate appointment scheduling, health tracking, medication adherence, and billing), engagement with technology has become increasingly important in healthcare, and it is important for patients to acquire digital literacy to effectively engage with digital health tools to access healthcare. Yet, many people, especially those who also experience a language barrier, experience challenges in navigating these digital health technologies to access appropriate care. Specifically, low-income Chinese immigrants experience barriers in accessing health information due to their low digital literacy, since most hospitals/clinics use digitized tools (e.g., MyChart health portal) to inform patients about their health records and to communicate with patients.
Interventions
OTHERrobot-guided curriculum
Robot-guided digital literacy curriculum to complete MyChart tasks such as scheduling, messaging, and viewing results using the mock app.
OTHERVideo-guided curriumlum
Video-guided digital literacy curriculum to complete MyChart tasks such as scheduling, messaging, and viewing results using the mock app.
Sponsors
Northwestern University
National Cancer Institute (NCI)
Purdue University
Study design
Allocation
RANDOMIZED
Intervention model
PARALLEL
Primary purpose
OTHER
Masking
NONE
Eligibility
Sex/Gender
ALL
Age
18 Years to No maximum
Healthy volunteers
Yes
Inclusion criteria
* Age: 18 years or older * Race: Self-identified as Chinese * Zip codes: Reside in one of the eight Chicago zip codes corresponding to Chinatown's geographical boundaries * Language: Speak Cantonese, Mandarin, or Taishanese fluently
Exclusion criteria
* Prior experience using the MyChart mobile app. * Inability to communicate in Mandarin, Cantonese, or Taishanese, sufficiently to complete consent or study tasks.
Design outcomes
Primary
| Measure | Time frame | Description |
|---|---|---|
| Quantitative Outcomes | From enrollment to the completion of the guided curriculum in about one hour. | Changes in digital-literacy scores from pre-test to post-test to show participants' ability to complete MyChart tasks (e.g., scheduling, messaging, viewing results) using the mock app, and their self-reported engagement, trust, and usability ratings for the intervention. |
Secondary
| Measure | Time frame | Description |
|---|---|---|
| Qualitative outcomes | From enrollment to the completion of the guided curriculum in about one hour. | Improvements in confidence using MyChart-like portals. Themes emerging from post-study semi-structured interviews regarding barriers, facilitators, and perceptions of robot-mediated teaching. |
Countries
United States
Contacts
PRINCIPAL_INVESTIGATORMelissa Simon
Northwestern University
Outcome results
None listed