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Postcards to Improve Remote Monitoring Connectivity Among Veterans With a Disconnected CIED

Postcards to Improve Remote Monitoring Connectivity Among Patients With Disconnected Cardiovascular Implantable Electronic Devices: A Randomized, Controlled Trial

Status
Completed
Phases
Unknown
Study type
Interventional
Source
ClinicalTrials.gov
Registry ID
NCT07477964
Enrollment
1312
Registered
2026-03-17
Start date
2024-08-05
Completion date
2025-08-21
Last updated
2026-03-17

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Adherence, Patient, ICD, Implanted Loop Recorder, Pacemaker, Remote Monitoring

Keywords

Remote Monitoring Adherence, cardiovascular implantable electronic devices

Brief summary

The investigators tested the effect of mailing informational postcards to patients with cardiovascular implantable electronic devices (CIED) who have lost continuous RM connectivity because their home monitor had become disconnected from their CIED.

Detailed description

Objective: To determine the effect on remote monitoring (RM) connectivity of mailing informational postcards to patients with CIEDs who have lost continuous RM connectivity because their home monitor had become disconnected from their CIED. Design: Parallel prospective randomized controlled trial (RCT). Setting: Veterans Health Administration. Participants: Randomized selection of all patients with CIEDs that had become disconnected from their home monitor for ≥16 but ≤40 days from the manufacturer's RM service. Exposure: The investigators developed postcards that notified patients about RM disconnection, described RM's clinical benefits, and provided the customer service number of their CIED manufacturer. Twice monthly, the investigators randomized patients to either receive or not receive the postcard. Main Outcomes and Measures: Primary outcome was median time to reconnection.

Interventions

OTHERTailored Postcards

Participants received a postcard with a tailored notice that their CIED was disconnected from remote monitoring with tips to reconnect and prompts to follow up with their CIED manufacturer or local VA clinic.

Sponsors

San Francisco VA Health Care System
Lead SponsorFED

Study design

Allocation
RANDOMIZED
Intervention model
PARALLEL
Primary purpose
HEALTH_SERVICES_RESEARCH
Masking
NONE

Masking description

Clinic staff was not informed as to which patients were sent postcards and which patients were not sent postcards. Only the study staff had access to randomization data and and the individuals mailing the postcards (who were not involved in patient-level remote monitoring adherence efforts) had access to mailing data.

Eligibility

Sex/Gender
ALL
Healthy volunteers
No

Inclusion criteria

* Patients followed by the VA National Cardiac Device Surveillance Program for CIED remote monitoring care with a wireless-capable CIED (i.e., does not require manual transmission). * CIEDs: pacemakers, implantable cardioverter-defibrillators, and implantable loop recorders * Patients had a remote monitoring transmission received by VA National Cardiac Device Surveillance Program within past 100 days (representing standard 90-day interval plus additional 10-day buffer in case of travel) * Data from Abbott merlin.net, Biotronik Home Monitoring, Medtronic Carelink, or Boston Scientific Latitude indicating patient disconnected from remote monitoring for ≥16 days but ≤40 days

Exclusion criteria

* Address outside of United States or Puerto Rico * Previously included in the present RCT or a complementary RCT (VANCDSP Disconnected Monitor). Once a patient reconnects but then becomes disconnected again, cannot be included again

Design outcomes

Primary

MeasureTime frameDescription
Median time to CIED reconnectionFrom intervention (mailing) to at least 100 days after intervention.Time to reconnection using median survival time and assessing differences in each group through log-rank test. Assess relative difference across two groups through Cox proportional hazards regression.

Secondary

MeasureTime frameDescription
Binary adherence to next scheduled transmissionFrom intervention (mailing) to at least 100 days after intervention.Assesses whether a transmission received within 10 days of scheduled transmission assessed using logistic regression.

Countries

United States

Outcome results

None listed

Source: ClinicalTrials.gov · Data processed: Mar 18, 2026