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Conversations With AI Chatbots Increase Short-Term Vaccine Intentions But Do Not Outperform Standard Public Health Messaging

Conversations With AI Chatbots Increase Short-Term Vaccine Intentions But Do Not Outperform Standard Public Health Messaging

Status
Completed
Phases
NA
Study type
Interventional
Source
ClinicalTrials.gov
Registry ID
NCT07132125
Enrollment
930
Registered
2025-08-20
Start date
2025-03-17
Completion date
2025-05-22
Last updated
2025-08-20

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

HPV Vaccination Intent

Keywords

chatbot, artificial intelligence, large language models, HPV vaccine

Brief summary

The goal of this clinical trial is to test whether short conversations with large language model (LLM) chatbots can persuade vaccine-hesitant parents to vaccinate their children against human papillomavirus (HPV). The study compares two chatbot styles to official public health information and to a no-message control. Parents of HPV-eligible children first complete a survey about their attitudes toward the HPV vaccine and their main concerns. They are then randomly assigned to read public health materials, have a three-minute conversation with either a default-style chatbot or a conversational-style chatbot tailored to their concern, or receive no message. The main outcome is change in intent to vaccinate immediately after the intervention, with follow-up surveys at 15 and 45 days.

Interventions

BEHAVIORALDefault-style LLM chatbot

A large language model chatbot (GPT-4o) that delivers tailored persuasive messages to parents about HPV vaccination, using the model's default style with longer, structured responses. Participants engage in a three-minute, multi-turn conversation, with responses personalized to their top-rated vaccine concern identified in a pre-intervention survey.

BEHAVIORALConversational-style LLM chatbot

A large language model chatbot (GPT-4o) that delivers tailored persuasive messages to parents about HPV vaccination in a conversational style, with short responses. Participants engage in a three-minute, multi-turn conversation, with responses personalized to their top-rated vaccine concern identified in a pre-intervention survey.

BEHAVIORALPublic health informational materials

Official public health informational materials on HPV vaccination from the Centers for Disease Control and Prevention (U.S.), National Health Service (U.K.), or Public Health Agency of Canada, matched to the participant's country of residence. Materials are 589-680 words in length, cover HPV risks and benefits of vaccination, and are presented for three minutes before participants proceed.

Sponsors

University of Pennsylvania
Lead SponsorOTHER

Study design

Allocation
RANDOMIZED
Intervention model
PARALLEL
Primary purpose
PREVENTION
Masking
NONE

Eligibility

Sex/Gender
ALL
Age
18 Years to No maximum
Healthy volunteers
Yes

Inclusion criteria

* Adults aged 18 years and up * Living in Canada, the UK, or the USA * At least one child eligible for HPV vaccine based on country-specific guidelines who has not received any doses of the vaccine or whose vaccination status is unknown

Exclusion criteria

* Failure to pass attention checks * Identified as non-human respondents by reCAPTCHA or other automated bot detection

Design outcomes

Primary

MeasureTime frameDescription
Change in intent to vaccinate child against HPV within the next 12 monthsBaseline to immediately post-interventionSelf-reported likelihood, on a 0-100 scale, of vaccinating the participant's youngest HPV vaccine-eligible child (identified in pre-survey) within the next 12 months. Measured before and immediately after the intervention to assess short-term changes in vaccination intent.

Secondary

MeasureTime frameDescription
Change in intent to vaccinate child against HPV at 45-day follow-upBaseline to 45 days post-interventionSelf-reported likelihood, on a 0-100 scale, of vaccinating the participant's youngest HPV vaccine-eligible child within the next 12 months. Measured at baseline and 45 days after the intervention to assess durability of effects.
Change in general parental vaccine hesitancy (PACV-5)Baseline to immediately post-interventionChange in scores on the 5-item Parent Attitudes about Childhood Vaccines (PACV-5) scale. Measured at baseline and immediately after the intervention.
Change in intent to vaccinate child for influenza and COVID-19Measured at baseline and immediately post-intervention.Self-reported likelihood, on a 0-100 scale, of vaccinating the participant's youngest eligible child for influenza or COVID-19 within the next 12 months.
Change in importance ratings of HPV vaccine concernsBaseline to immediately post-interventionChange in participant ratings (0-100 scale) of importance for each HPV vaccine concern (list derived from National Immunization Surveys) between baseline and immediately post-intervention.
Change in intent to vaccinate child against HPV at 15-day follow-upBaseline to 15 days post-interventionSelf-reported likelihood, on a 0-100 scale, of vaccinating the participant's youngest HPV vaccine-eligible child within the next 12 months. Measured at baseline and 15 days after the intervention to assess durability of effects.
Willingness to donate payment to vaccine education charityImmediately post-interventionPercentage of survey payment participants choose to donate (0%, 10%, 30%, or 50%) to an immunization-related charity during the post-intervention survey.
Willingness to be recontacted for future researchImmediately post-interventionParticipant self-reported willingness (yes/no) to be contacted for future studies
Ratings of empathy, usefulness, and relevance of intervention contentImmediately post-interventionParticipant ratings (1-5 scale) of how empathetic, useful, and relevant they found the assigned chatbot conversation or public health reading material.
Clicks on HPV vaccine appointment scheduling linkImmediately post-interventionWhether participants click a provided link to schedule an HPV vaccine appointment through CVS during the post-intervention survey.

Countries

United States

Outcome results

None listed

Source: ClinicalTrials.gov · Data processed: Jun 10, 2026