Exploring the Needs of HIU Patients Within the Emergency Department

Exploring the Needs of High-intensity User Patients Within the Emergency Department: Informing the Development of a Psychosocial Service

Status

Completed

Phases

Unknown

Study type

Observational

Source

ClinicalTrials.gov

Registry ID

NCT06985979

Acronym

HIU ED

Enrollment

Registered

2025-05-22

Start date

2025-05-01

Completion date

2026-01-30

Last updated

2026-02-09

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Frequent Attenders, High Intensity Users

Brief summary

The aim of this qualitative interview study is to explore the unmet needs of patients who frequently attend the emergency department and the challenges of the staff who support them. The study will interview 10 patients who frequently attend the emergency department and 10 staff members working within the emergency department.

Interventions

None listed

Study design

Observational model

OTHER

Time perspective

PROSPECTIVE

Eligibility

Sex/Gender

ALL

Age

18 Years to No maximum

Healthy volunteers

Yes

Inclusion criteria

Patients who have attended the Emergency Department at Blackburn Royal Teaching Hospital over 5 times in the last 12 months All MDT staff within the Emergency Department at Blackburn Royal Teaching Hospital

Exclusion criteria

Patients under 18 Patients who have not attended the Emergency Department 5 times or more Staff who do not work in the Emergency Department.

Design outcomes

Primary

Measure	Time frame	Description
Qualitative Interview Data	2 months	Qualitative data will be analysed using Reflective Thematic Analysis from telephone interview transcripts.

Countries

United Kingdom

Outcome results