After-hours Care, Communication Barriers, Health Services Accessibility, Language, Primary Health Care
Conditions
Keywords
Language barrier, translation, healthcare, technological tool, Official language minority
Brief summary
The purpose of this qualitative study is to find out which technological translation tools can be used to improve Dutch-speaking care in all Brussels out-of-hours primary care services.
Detailed description
Previous studies have shown that language barriers in healthcare can lead to communication problems between healthcare provider and patient. This can lead to a decrease in satisfaction, quality of care and patient safety. Dutch speakers are a minority in Brussels (a Dutch-French bilingual region in Belgium), and the majority of general practitioners (GPs) in the Brussels out-of-hours primary care services are French-speaking. Measures are already being taken to increase the number of bilingual (Dutch and French) GPs. In addition, several technological tools (e.g. video interpreting, translation apps, ...) exist to overcome language barriers. The investigators want to explore which of these options can be used in Brussels out-of-hours primary care services to improve access for Dutch-speaking citizens. The objective of this study is to examine both barriers and facilitators to use these technological translation tools during language-discordant consultations with a French-speaking GP and a Dutch-speaking patient in Brussels out-of-hours primary care services. To achieve this objective, the investigators aim to engage Dutch-speaking patients, Dutch- and/or French-speaking GPs, as well as Dutch- and/or French-speaking representatives from pertinent organizational and policy sectors. There will be about 40 participants in total. Participants will answer questions during an online group session (focus group). There will be 4 focus groups, with a maximum of 10 participants in each focus group. Each focus group will last 60-90 minutes.
Interventions
OTHERFocus Group
Dutch-speaking patients, Dutch- and/or French-speaking general practitioners and Dutch- and/or French-speaking representatives from pertinent organizational and policy sectors will be questioned in heterogeneous focus groups, identifying barriers and facilitators to the use of technological translation tools in Brussels out-of-hours primary care services for Dutch-speaking patients and French-speaking general practitioners.
Sponsors
Brusselse Huisartsenkring (BHAK)
Vlaamse Gemeenschapscommissie (VGC)
Universitair Ziekenhuis Brussel
Study design
Observational model
OTHER
Time perspective
OTHER
Eligibility
Sex/Gender
ALL
Age
18 Years to No maximum
Healthy volunteers
Yes
Inclusion criteria
* Patients: adult, living in Brussels, Dutch-speaking * GPs: adult, working in Brussels, Dutch- and/or French-speaking * Employees of professional organization-regulatory bodies: adult, Dutch-and/or French-speaking
Exclusion criteria
* Subject is not capable of will * Subject cannot express themself in Dutch or French
Design outcomes
Primary
| Measure | Time frame | Description |
|---|---|---|
| Exploration of barriers and facilitators of different stakeholders to the use of technological translation tools in Brussels out-of-hours primary care services for Dutch-speaking patients and French-speaking general practitioners. | The outcome will be measured during the online focus group, which will have a duration of 60 to 90 minutes. | Focus group results will provide a list of barriers and facilitators to the use of technological translation tools in Brussels out-of-hours primary care services for Dutch-speaking patients and French-speaking general practitioners. |
Countries
Belgium
Contacts
Primary ContactAurore Torsin
Backup ContactProf. Dr. A. Roex
Outcome results
None listed