Communication, Patient Satisfaction
Conditions
Brief summary
Hypothesis: Clinicians who receive patient experience coaching or communication classes have improved patient satisfaction scores and improved clinician satisfaction.
Detailed description
Aims, purpose, or objectives: To identify if patient experience coaching or communication classes have an effect on patient satisfaction scores and clinician satisfaction.
Interventions
BEHAVIORALIntervention 1
Intervention 3
Sponsors
Mayo Clinic
Study design
Allocation
RANDOMIZED
Intervention model
PARALLEL
Primary purpose
OTHER
Masking
NONE
Eligibility
Sex/Gender
ALL
Age
18 Years to No maximum
Healthy volunteers
Yes
Inclusion criteria
• Clinicians of Primary Care Mayo Clinic
Exclusion criteria
* Not clinicians of Primary Care Mayo Clinic or Residents within Rochester Primary Care Clinicians from Family Medicine, or Clinicians from Community Internal Medicine Geriatrics, Palliative Medicine, and Community Pediatrics and Adolescent Medicine
Design outcomes
Primary
| Measure | Time frame | Description |
|---|---|---|
| To identify if patient experience coaching or communication classes have an effect on patient satisfaction scores and clinician satisfaction. | 1 year | Participants will be sent a Pre-test Questionnaire and Maslach Burnout Inventory within the introductory email containing a RedCap link for them to use if they desire to participate. Immediately following the intervention, and two months after the intervention, participants will receive a Maslach Burnout Inventory to complete. Method used: Average Emotional Exhaustion- Higher the scores indicate higher degree of burnout Depersonalization- Higher scores indicate higher degree of burnout Personal Accomplishment- Lower scores indicate higher degree of burnout |
Countries
United States
Contacts
PRINCIPAL_INVESTIGATORSummer V Allen
Mayo Clinic
Outcome results
None listed