Emergency Medicine, Medical Informatics, Pediatric Emergency Medicine
Conditions
Brief summary
The goal of this clinical trial is to test giving all medical/non-medical information in the pediatric emergency room(ER). Main questions it aims to answer are: * Does providing medical/non-medical information to parents of patients visiting the emergency room raise the satisfaction with the ER visit? * Does providing medical/non-medical information to parents of patients visiting the emergency room lower the workload of medical staff? 60 participants will be randomly assigned to treatment group and control group. Both groups will communicate freely with the researchers through mobile chat service. Treatment group will get information of medical/non-medical information in emergency room and control group will get information if they need. Before leaving the emergency room, both group will fill out a questionnaire related to satisfaction with the emergency room visits. 5 out of 30 participants of each group will be interviewed about their satisfaction with service. 10 nurses in charge of patients participating in the study record the number of questions directly received and 5 out of 10 nurse will be interviewed about their nursing experience for participants using mobile chatbot service. Researchers will compare treatment group and control group to see if providing medical/non-medical information raise the satisfaction with emergency room visits.
Detailed description
The goal of this clinical trial is to test giving all medical/non-medical information in the pediatric emergency room. Main questions it aims to answer are: * Does providing medical/non-medical information to parents of patients visiting the emergency room raise the satisfaction with the ER visit? * Does providing medical/non-medical information to parents of patients visiting the emergency room lower the workload of medical staff? Design : 60 participants will be randomly assigned to treatment group and control group. Both groups will communicate freely with the researchers through mobile chat service. Treatment group will get information of medical/non-medical information in emergency room and control group will get information if they need. Before leaving the emergency room, both group will fill out a questionnaire related to satisfaction with the emergency room visits. 5 out of 30 participants of each group will be interviewed about their satisfaction with service. 10 nurses in charge of patients participating in the study record the number of questions directly received and 5 out of 10 nurse will be interviewed about their nursing experience for participants using mobile chatbot service. Researchers will compare treatment group and control group to see if providing medical/non-medical information raise the satisfaction with emergency room visits.
Interventions
BEHAVIORALInformation provided
get information at every stage of care in emergency room
BEHAVIORALControl
Information is only provided when participants request it.
Sponsors
Samsung Medical Center
Study design
Allocation
RANDOMIZED
Intervention model
PARALLEL
Primary purpose
HEALTH_SERVICES_RESEARCH
Masking
NONE
Intervention model description
open-label randomized control trial
Eligibility
Sex/Gender
ALL
Age
18 Years to No maximum
Healthy volunteers
Yes
Inclusion criteria
* Age ≥ 18 years * Parents of patients whose KTAS(Korean Triage and Acuity Scale) is 2, 3, 4. * Parents of patients whose chief complaints are fever, abdominal pain, dyspnea, nausea and vomiting, and skin rash. * Those who voluntarily agreed to participate in the study.
Exclusion criteria
* Those who didn't consent to participate in the study. * Parents of patients whose KTAS(Korean Triage and Acuity Scale) is 1 or 5. * Those who doesn't use mobile phone or those who don't have the appropriate level of consciousness to send and receive messages.
Design outcomes
Primary
| Measure | Time frame | Description |
|---|---|---|
| ED CAHPS(Emergency department Consumer Assessment of Healthcare Providers and System) Questionnaire score at discharge | Discharge time, 6 hours on average from arriving emergency room. | ED CAHPS is a survey instrument for measuring patients' experience of care in emergency department. |
Secondary
| Measure | Time frame | Description |
|---|---|---|
| Interview for participants | After leaving the emergency room visit, within 48hours | Interview on the experience and satisfaction of using mobile chatbot services |
Other
| Measure | Time frame | Description |
|---|---|---|
| Questions to nurse | average of 6 hours from the time participants arrived at the emergency room to discharge. | The nurse in charge counts the number of questions received from participants. |
| Interview for nurse | After work, within 48hours after nursing participants. | Interviewing whether chatbot services lower their tasks |
Countries
South Korea
Contacts
Primary ContactMinha Kim, MD
Outcome results
None listed