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Virtual Phone Visits Compared to In-Person Physical Visits for Post-Operative Follow-Up at a Sports Medicine Clinic

Patient Reported Outcomes From Patients Seen in Virtual Phone Visits Compared to In-Person Physical Visits for Post-Operative Follow-Up at a Sports Medicine Clinic: A Prospective Randomized Controlled Trial

Status
Completed
Phases
NA
Study type
Interventional
Source
ClinicalTrials.gov
Registry ID
NCT05998148
Enrollment
90
Registered
2023-08-18
Start date
2022-03-01
Completion date
2024-01-24
Last updated
2025-12-15

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Orthopedic Disorder, Patient Satisfaction, Sports Injury, Surgery

Keywords

patient reported outcomes, telemedicine, virtual, phone, sports medicine, in person

Brief summary

This study will compare patient reported outcomes (PROs) of patients seen at virtual phone visits compared to in-person visits for 6 weeks, 12 weeks, and 6 months post-operative follow up at a sports medicine clinic. This study will determine if there is a difference in PROs between these two groups of patients. The investigators hypothesize patients who are seen during a virtual phone visit will report different PRO compared to patients who are seen during an in-person visit for post-operative follow-up at 6-months.

Detailed description

In this prospective study, the investigators will enroll patients undergoing operative intervention at a Sports Medicine clinic. The patient will arrive at a pre-operative clinic appointment, surgery, or 2 week post-operative appointment to sign the consent form in the presence of study team member and a witness in order to be eligible to participate in the study. After consent is obtained, the Participant will be randomized to either in-person follow up or virtual phone follow up to take place after the 2-week post-op visit. The randomization process will utilize block randomization and be conducted by an online program called http://www.randomization.com. The Participant will be assigned a number based on the order the Participant is enrolled in the study and that number will be randomly assigned to a follow-up group based on that number. The Participant will be notified at the 2-week post-op or after if they will receive will in-person follow up or virtual phone follow-up. If the Participant in the virtual phone group feel they need an in-person visit, the Participant will be free to make an in-person follow-up. After each follow up visit (6-week, 12-week, and 6-month), the Participant will be asked to fill out 30-minute surveys. The surveys the Participant will be asked to fill out are the following: 1. Knee Injury and Osteoarthritis Outcome Score (KOOS JR)- a knee specific survey 2. Oxford Shoulder Outcome Measure 3. Patient Reported Outcomes Measurement Information system (PROMIS) Global 4. General Health Questionnaires (2) 5. Patient Satisfaction Survey -The investigators will have the patient complete this also after every visit to see if their preferences change over time as their recovery changes. If a Participant attends an in-person post-operative follow up visit, then the study team member will check to see if the participant is on the in-person list. If the participant is on the list, then he or she will be given a tablet to fill out the online survey after the appointment. The tablet will be set up so a link to the surveys can be accessed and participants can fill out the surveys. The surveys are on REDCaps (https://research.lundquist.org/redcap/surveys/?s=NK3YH4NWL3). Participants will be able to fill out the survey at home because the survey will be emailed to the participant. For Participants that attend a virtual appointment, an online link to the survey on REDCap will be sent to the Participant's email. Members of the study team can also call participant from both arms to conduct the survey over the phone. The first page of the survey asks for the Participant's name, date of birth, and preferred language (English or Spanish), how comfortable filling out the form, who is completing the form, which joints, amount of pain, and amount of back pain. The next page of the survey will be a joint specific survey and will depend on the joint selected on the first page and the language chosen. It can be the KOOS JR, Oxford Shoulder Outcome Measure, or PROMIS Global. There is a separate patient satisfaction survey that the patient will complete. Participants will have appointments at the sports clinic for suture removal (10 to 14 days after surgery), and evaluation at 6 weeks, 12 weeks, and 6 months after surgery per usual practice. Study coordinator will check the upcoming Participant schedule and ensure the correct appointment is scheduled. The source records that will be used to collect data about the Participants are the surveys, type of surgery, and results of follow-up visits. The data collected will be asked on the surveys which include demographic information- Participants' injury region, age, gender, and time since operative intervention. A participant registry will be maintained on an excel spreadsheet to maintain participant's contact information, appointment schedule, and completion of surveys. The registry will also track which participant is in the in-person arm or virtual arm. After a new participant is consented, the information is added to the participant registry. Participant appointment dates will be kept on the registry. Each appointment scheduled in the electronic medical record will be entered in the registry and track the progress of the participant. If there is a patient that requires a change in intervention group, that is marked on the registry. For participants that do not follow up or are lost to follow up, that information is recorded. For missing data, the information will be kept for data analysis for intention to treat analysis. The participants with missing data will be removed to conduct per protocol analysis. Statistical analysis will be conducted to compare the total scores of each survey results from participants in the in-person group with participants in the virtual phone group. Each Participant's outcome scores will be averaged and standard deviation calculated. Participant outcomes scores from the 6 month visit will be compared across the in-patient group and virtual phone group using Student t-test. Statistical significance will be based on an α level of 0.05. The PROMIS Global-Physical is used to calculate the required sample size as it as the largest range of the outcome measures resulting in the most conservative estimates. For a statistical significance of 0.05, Power of 80%, and assuming a large effect size of 0.61, 34 Participants are required per group for a total of 68 Participants. The investigators will attempt to recruit at least 104 Participants. This will allow room in case of patients are removed or fall from the study.

Interventions

OTHERvirtual phone appointment visits

Patient will have post-operative appointments that place with telemedicine. The visits will will be virtual phone appointments scheduled at approximately 6 weeks, 12 weeks, and 6 months after surgery.

Sponsors

Jonathan Wu
Lead SponsorOTHER

Study design

Allocation
RANDOMIZED
Intervention model
PARALLEL
Primary purpose
HEALTH_SERVICES_RESEARCH
Masking
NONE

Eligibility

Sex/Gender
ALL
Age
18 Years to No maximum
Healthy volunteers
No

Inclusion criteria

* Participants are at least 18 years of age. * Participants who are seen at Harbor-UCLA Medical Center sports medicine clinic. * Participants have agreed to have operative intervention. * Participants must own a phone with reliable calling capabilities. * The Participants must have access to reliable internet to fill out the online survey. * The Participants must be able to provide consent. * Participants may include pregnant patients.

Exclusion criteria

* Patients that are under the age of 18 * any cognitive impaired adult * any adult unable to provide consent.

Design outcomes

Primary

MeasureTime frameDescription
PROMIS Physical and Mental Scores6 month post-operative visitPatient-Reported Outcomes Measurement Information System (PROMIS) GLOBAL Survey is divided into PROMIS Physical and PROMIS Mental. Minimum score 16.2, Maximum Score 67.2 for PROMIS Physical. Minimum score 21.2, Maximum score 67.6 for PROMIS Mental. Higher score means better outcome.

Secondary

MeasureTime frameDescription
Knee Injury and Osteoarthritis Outcome Score for Joint Replacement6 month post-operative visitSurvey scores from Knee injury and Osteoarthritis Outcome Score for Joint Replacement (KOOS JR) for knee injuries. Minimum score 0. Max score 100. Higher score is better.
Oxford Shoulder Score6 month post-operative visitSurvey scores from the Oxford Shoulder score for shoulder injuries. Minimum is 0. Maximum is 48. Higher score is better.
Patient Satisfaction Scores6 month post-operative visitPatient satisfaction scores after in-person visit or virtual phone visit. Minium score is 1. Maximum Score 5. Higher score is better.

Countries

United States

Participant flow

Recruitment details

Recruitment started in March 2022 and ended in March 2023. The location of recruitment was a sports medicine clinic at a county hospital.

Pre-assignment details

There are no significant events that occur after participant enrollment, but prior to assignment of participants to an arm or group.

Participants by arm

ArmCount
Virtual Phone Appointment Visits
Randomly selected participants will receive virtual telemedicine post-operative appointment visits at 6 week, 12 week, and 6 months after surgery.
45
Standard In-person Appointment Visits
Randomly selected patients will receive standard in-person post-operative appointment visits at 6 week, 12 week, and 6 months after surgery.
35
Total80

Withdrawals & dropouts

PeriodReasonFG000FG001
AllocationDid not attend any appointments14
Follow-UpChange in insurance11
Follow-UpLost to Follow-up12

Baseline characteristics

CharacteristicVirtual Phone Appointment VisitsStandard In-person Appointment VisitsTotal
Age, Continuous43.6 years
STANDARD_DEVIATION 15.98
41.83 years
STANDARD_DEVIATION 13.26
42.82 years
STANDARD_DEVIATION 14.78
Primary Language
English
39 Participants17 Participants56 Participants
Primary Language
Spanish
6 Participants18 Participants24 Participants
Race/Ethnicity, Customized
Racial Identity
Asian
4 Participants2 Participants6 Participants
Race/Ethnicity, Customized
Racial Identity
Black
5 Participants4 Participants9 Participants
Race/Ethnicity, Customized
Racial Identity
Caucasian
12 Participants3 Participants15 Participants
Race/Ethnicity, Customized
Racial Identity
Hispanic
24 Participants26 Participants50 Participants
Region of Enrollment
United States
45 Participants35 Participants80 Participants
Sex: Female, Male
Female
14 Participants14 Participants28 Participants
Sex: Female, Male
Male
31 Participants21 Participants52 Participants
Type of Surgery
Knee
27 Participants26 Participants53 Participants
Type of Surgery
Shoulder
18 Participants9 Participants27 Participants

Adverse events

Event typeEG000
affected / at risk
EG001
affected / at risk
deaths
Total, all-cause mortality
0 / 480 / 42
other
Total, other adverse events
0 / 480 / 42
serious
Total, serious adverse events
0 / 480 / 42

Outcome results

Primary

PROMIS Physical and Mental Scores

Patient-Reported Outcomes Measurement Information System (PROMIS) GLOBAL Survey is divided into PROMIS Physical and PROMIS Mental. Minimum score 16.2, Maximum Score 67.2 for PROMIS Physical. Minimum score 21.2, Maximum score 67.6 for PROMIS Mental. Higher score means better outcome.

Time frame: 6 month post-operative visit

ArmMeasureGroupValue (MEAN)Dispersion
Virtual Phone Appointment VisitsPROMIS Physical and Mental ScoresPROMIS Physical50.46 score on a scaleStandard Deviation 7.84
Virtual Phone Appointment VisitsPROMIS Physical and Mental ScoresPROMIS Mental56.51 score on a scaleStandard Deviation 10.02
Standard In-person Appointment VisitsPROMIS Physical and Mental ScoresPROMIS Physical50.26 score on a scaleStandard Deviation 7.76
Standard In-person Appointment VisitsPROMIS Physical and Mental ScoresPROMIS Mental60.21 score on a scaleStandard Deviation 8.47
Comparison: The null hypothesis states that the virtual group and in-person group exhibit no difference in mean PROMIS physical score. From the literature, an effect size of 0.618 was obtained from the PROMIS physical. Using a power of 80% and a significance level of 0.05, it was determined that a sample size of 34 per group would detect a statistical difference between the groups. An intention-to-treat analysis was conducted on the scores at the 6-month follow-up appointment.p-value: 0.91t-test, 2 sided
Comparison: The null hypothesis states that the virtual group and in-person group exhibit no difference in mean PROMIS mental score. The minimum sample size determined for the PROMIS physical score was applied to this outcome score. An intention-to-treat analysis was conducted on the scores at the 6-month follow-up appointment.p-value: 0.077t-test, 2 sided
Comparison: The null hypothesis states that the virtual group and in-person group exhibit no difference in mean PROMIS physical score. From the literature, effect size of 0.618 was obtained from PROMIS physical. Using a power of 80% and a significance level of 0.05, it was determined that a sample size of 34 per group would detect a statistical difference between the groups. A per-protocol analysis was conducted on the scores at the 6-month follow-up appointment. There were 34 patients in each group.p-value: 0.75t-test, 2 sided
Comparison: The null hypothesis states that the virtual group and in-person group exhibit no difference in mean PROMIS mental score. The minimum sample size determined for the PROMIS physical score was used for this analysis. A per-protocol analysis was conducted on the scores at the 6-month follow-up appointment. There were 34 patients in each group.p-value: 0.049t-test, 2 sided
Secondary

Knee Injury and Osteoarthritis Outcome Score for Joint Replacement

Survey scores from Knee injury and Osteoarthritis Outcome Score for Joint Replacement (KOOS JR) for knee injuries. Minimum score 0. Max score 100. Higher score is better.

Time frame: 6 month post-operative visit

Population: Only patients who underwent operative management on their knees filled out this survey.

ArmMeasureValue (MEAN)Dispersion
Virtual Phone Appointment VisitsKnee Injury and Osteoarthritis Outcome Score for Joint Replacement72.25 score on a scaleStandard Deviation 17.69
Standard In-person Appointment VisitsKnee Injury and Osteoarthritis Outcome Score for Joint Replacement68.41 score on a scaleStandard Deviation 22.85
Comparison: There were 27 patients in the virtual phone group. There were 26 patients in the standard in-person group.p-value: 0.49t-test, 2 sided
Secondary

Oxford Shoulder Score

Survey scores from the Oxford Shoulder score for shoulder injuries. Minimum is 0. Maximum is 48. Higher score is better.

Time frame: 6 month post-operative visit

Population: Only participants who underwent operative management of their shoulder filled out this survey

ArmMeasureValue (MEAN)Dispersion
Virtual Phone Appointment VisitsOxford Shoulder Score35.65 score on a scaleStandard Deviation 9.08
Standard In-person Appointment VisitsOxford Shoulder Score32 score on a scaleStandard Deviation 15.33
Comparison: There are 18 patients in the virtual group. There are 9 patients in the standard in-person group.p-value: 0.54t-test, 2 sided
Secondary

Patient Satisfaction Scores

Patient satisfaction scores after in-person visit or virtual phone visit. Minium score is 1. Maximum Score 5. Higher score is better.

Time frame: 6 month post-operative visit

ArmMeasureValue (MEAN)Dispersion
Virtual Phone Appointment VisitsPatient Satisfaction Scores4.5 score on a scaleStandard Deviation 0.73
Standard In-person Appointment VisitsPatient Satisfaction Scores4.37 score on a scaleStandard Deviation 0.6
Comparison: There are 45 patients in the virtual phone group. There are 35 patients in the standard in-person group.p-value: 0.39t-test, 2 sided

Source: ClinicalTrials.gov · Data processed: Feb 4, 2026