Emergencies, Expectations, Physician-Patient Relations, Satisfaction, Patient
Conditions
Brief summary
The goal of this study is to determine whether a novel questionnaire designed to illicit patient's self-reported expectations across four domains (overall purpose of visit, medication intervention, imaging intervention and disposition) improves patient-provider communication as evaluated by an exit survey during an emergency room visit.
Interventions
OTHEREmergency Department Visit Expectations Questionnaire
Patients presented with novel questionnaire designed to illicit patient's self-reported expectations across four domains (overall purpose of visit, medication intervention, imaging intervention and disposition) during check-in when arriving at the emergency department. Patients instructed to present the completed questionnaire to the treating provider.
Sponsors
Orange Park Medical Center
Study design
Allocation
RANDOMIZED
Intervention model
PARALLEL
Primary purpose
HEALTH_SERVICES_RESEARCH
Masking
NONE
Eligibility
Sex/Gender
ALL
Age
18 Years to No maximum
Healthy volunteers
Yes
Inclusion criteria
* Patients who arrive through the ED main entrance (non-EMS) * Patients aged 18 years and older * Patients who demonstrate decision making capacity * Patients who willingly consent to participate
Exclusion criteria
* Patients in distress (physical, emotional, or other) as determined by investigator * Patients who demonstrate altered mental status or lack of capacity to consent * Patients who require immediate medical intervention including diagnostic and/or treatment intervention * Prisoners and patient under involuntary holds
Design outcomes
Primary
| Measure | Time frame | Description |
|---|---|---|
| Patient reported provider understanding of patient's visit expectations | After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event | Q: My ER provider understood my expectations for my ER visit today with agreement responses on a 5-point Likert scale (strongly disagree to strongly agree) |
Secondary
| Measure | Time frame | Description |
|---|---|---|
| Patient reported degree to which visit expectations were met | After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event | Q: My expectations for my ER visit today were met with agreement responses on a 5-point Likert scale (strongly disagree to strongly agree) |
| Patient reported provider courtesy | After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event | Q: Courtesy of your provider with response options from Very Poor to Very Good |
| Patient reported provider listening | After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event | Q: Your provider took the time to listen to you with response options from Very Poor to Very Good |
| Patient reported inclusion in treatment decisions | After patient discharge instructions given (or for patients being admitted/transferred, after admission/transfer request), up to 15 minutes after either event | Q: Your provider included you in decisions about your treatment with response options from Very Poor to Very Good |
Countries
United States
Outcome results
None listed