Satisfaction, Patient
Conditions
Brief summary
Improving the quality of care is a daily goal in pediatric intensive care units. Measuring patient and family satisfaction is recognized as an indicator of quality of care. A validated questionnaire was specially developed to study parental satisfaction in pediatric intensive care units. A positive multi-professional analysis of clinical situations, using appreciative inquiry, within a health service can create new opportunities for learning and innovation. The establishment of such a Learning From Excellence (LfE) program tends to increase the well-being and self-confidence of caregivers and promotes dynamic learning educational programs, including simulation. It therefore seems important to assess the improvement in the quality of care in pediatric intensive care following the implementation of a Learning From Excellence program allowing positive reflection on practices as well as innovations within the service.
Interventions
A questionnaire is offered to parents of patients who meet the eligibility criteria and who have given their non-objection. This questionnaire aims to evaluate the quality of care perceived by the parents of children hospitalized in the pediatric intensive care unit
Sponsors
Study design
Eligibility
Inclusion criteria
* All parents of children aged 0 to 18 who have been hospitalized in the pediatric intensive care unit over a period of 24 months once the research has been authorized and started
Exclusion criteria
* Parents unable to answer the questionnaire because they do not speak French * Parents of children who died during their stay in the pediatric intensive care unit
Design outcomes
Primary
| Measure | Time frame | Description |
|---|---|---|
| Evaluation of the quality of care. | Day 1, the day of discharge from hospital | Satisfaction will be measured via the EMpowerment of Parents in THe Intensive Care questionnaire score (EMPATHIC-65 questionnaire) |
Countries
France