Conflict Resolution
Conditions
Brief summary
Nurses are being challenged to provide increasingly complex care with more inexperienced nurses due to higher rates of retirement and registered nurse (RN) turnover in general. High-performing charge nurses with excellent interpersonal, conflict management, communication, and leadership competencies are vital to achieving optimal outcomes. Implementing a charge nurse leadership development program focused on improving communication competencies in conflict management situations can support a healthy work environment.
Detailed description
Freedman (2019) asserts that "interpersonal conflict in nursing workplaces is a pervasive and complex phenomenon, with implications for patient safety and quality of care" (p.594). First-time leaders seldom receive adequate training for effective transition to leadership roles, with 60% reporting having no training (Gentry, Logan, & Tonidandel, 2014). Furthermore, many novice leaders struggle with transitioning from peer to leader, specifically related to interpersonal and communication skills (Basogul, 2020; Radovich, et al., 2011).
Interventions
BEHAVIORALOrai: Master Public Speaking
Participants will access the Orai: Master Public Speaking (Sani, Dhamani, \& Gupta, 2020) platform with mobile and web-based applications. Communication skill-building moduleswill be assigned using exercises, case scenarios, and AI-assisted feedback debriefing through the Orai application. Participants will also complete case scenarios created with specific nursing conflict issues a charge nurse may encounter in an acute care facility. Upon completion of the competency development program, participants will complete the CMCSS to determine the effect on confidence levels and a brief survey (Appendix C) to assess the amicability of the program.
Sponsors
Methodist Health System
Study design
Observational model
CASE_ONLY
Time perspective
PROSPECTIVE
Eligibility
Sex/Gender
ALL
Age
18 Years to 75 Years
Healthy volunteers
Yes
Inclusion criteria
* RN Clinical Team Leader or Charge Nurse employed at MMMC
Exclusion criteria
* Non-employees of MMMC * MMMC staff not in the role of Clinical Team Leader or Charge Nurse
Design outcomes
Primary
| Measure | Time frame | Description |
|---|---|---|
| Charge nurses that have completed the program | September 2022 to November 2022 | The CMCSS is a validated tool, r= α=0.86, measuring nurses' confidence in managing challenging situations |
Countries
United States
Contacts
PRINCIPAL_INVESTIGATORLaura Sweatt, MSN
Methodist Health System
Outcome results
None listed