Patient Participation
Conditions
Keywords
Online Patient Portal
Brief summary
The purpose of this study is to determine the effectiveness of enhanced features in an online patient portal including banners, a chatbot, and direct to patient message and traditional mailed letters on increasing interest in research among online patient portal users.
Detailed description
The primary objective is to examine the effectiveness of enhanced online patient portal features including banners, a chatbot, and direct to patient message and traditional mailed letters on increasing interest in research among online patient portal users, as measured by the user's creation of a research profile. The secondary objective is to examine the effectiveness of two enhanced online patient portal features including banners, a chatbot and direct-to-patient messages and traditional mailed letters on increasing participation in research among online patient portal users, as measured by the user joining a research study. This study tests the hypothesis that at one year follow-up, various user engagement tools (e.g. messaging, banners) will increase the proportion of research profiles created by online patient portal users over profiles created by online patient portal users in the absence of those interventions.
Interventions
OTHERTraditional Letter
Patients receive a traditional letter.
Patients receive a direct to patient message via the portal.
OTHERChatbot
Patients are contacted by a chatbot via the portal.
OTHERBanner
Patients are exposed to a banner ad via the portal.
Sponsors
Food and Drug Administration (FDA)
Yale University
Study design
Allocation
RANDOMIZED
Intervention model
FACTORIAL
Primary purpose
OTHER
Masking
DOUBLE (Subject, Outcomes Assessor)
Intervention model description
To examine the effectiveness of enhanced online patient portal features in increasing interest and participation in clinical trials, a randomized trial that will employ a full 2X2X2X2 factorial design.
Eligibility
Sex/Gender
ALL
Age
18 Years to No maximum
Healthy volunteers
Yes
Inclusion criteria
* Has an account with the online patient portal * Has logged into the online patient portal at least once in the past year * Has not set up a research profile
Exclusion criteria
* Currently enrolled in a clinical trial * Opted out of research * Has received a direct to patient recruitment message within the past year * On active cancer treatment * Active member of the study team
Design outcomes
Primary
| Measure | Time frame | Description |
|---|---|---|
| Number of patients who create a research profile | 12 months | The outcome will be assessed by querying the patient's electronic medical record to determine whether the patient has registered in the Yale University Volunteer Database. This database is comprised of patients who agree to be contacted if there is a study at Yale that meets their interests. |
Secondary
| Measure | Time frame | Description |
|---|---|---|
| Number of patients who enroll in a research study | 12 months | The outcome will be assessed by querying our clinical trials management system or electronic health record system to determine if the patient has consented to participate in a research study. |
Countries
United States
Outcome results
None listed