Satisfaction, Patient
Conditions
Brief summary
This will be a retrospective review of MHS neurosurgeon hospital (i.e., Methodist Dallas Medical Center, Methodist Richardson Medical Center, Methodist Charlton Medical Center, and Methodist Mansfield Medical Center) and ambulatory clinics (Methodist Moody Brain and Spine Institute \[MBSI\]- Dallas, MBSI-Richardson, MBSI-Mansfield, MBSI-Sunnyvale, MBSI-Charlton, MBSI-Grand Prairie, and MBSI-Park Cities) PG HCAHPS survey results received between January 1, 2016 and December 31, 2020.
Detailed description
This will be a retrospective review of MHS neurosurgeon hospital (i.e., Methodist Dallas Medical Center, Methodist Richardson Medical Center, Methodist Charlton Medical Center, and Methodist Mansfield Medical Center) and ambulatory clinics (Methodist Moody Brain and Spine Institute \[MBSI\]- Dallas, MBSI-Richardson, MBSI-Mansfield, MBSI-Sunnyvale, MBSI-Charlton, MBSI-Grand Prairie, and MBSI-Park Cities) PG HCAHPS survey results received between January 1, 2016 and December 31, 2020. Patient electronic medical records will also be reviewed to identify details including: demographics, and chief complaints or indication, and/or procedure details. We anticipate completing this review by September 2021
Interventions
None listed
Sponsors
Methodist Health System
Study design
Observational model
COHORT
Time perspective
RETROSPECTIVE
Eligibility
Sex/Gender
ALL
Age
18 Years to No maximum
Healthy volunteers
No
Inclusion criteria
* Age 18 years or older * Completed a PG HCAHPS hospital and/or ambulatory survey between January 1, 2016 and December 31, 2020 in relation to a MHS neurosurgeon hospital and/or ambulatory visit
Exclusion criteria
• Patients not meeting the study inclusion criteria in section 4.1
Design outcomes
Primary
| Measure | Time frame | Description |
|---|---|---|
| Care provider (CP) overall - section score of CP domains | June 2021 - September 2021 | includes: friendliness/courtesy of CP; CP explanations of problems/condition; CP concern for questions/worries; CP efforts to include in decisions; CP information about medications; CP instructions for follow-up care; CP spoke using clear language; time CP spent with patient; patients' confidence in CP; and likelihood of recommending CP. |
| Likelihood to recommend CP to others | June 2021 - September 2021 | (Single question) |
| Overall - Mean survey score of all PG ambulatory survey sections | June 2021 - September 2021 | access overall; billing overall; nurse/assistant overall; CP overall; personal issues overall; and assessment of care overall |
| Doctors overall - section score of care provider domain | June 2021 - September 2021 | includes: time physician spent with you; physician's concern for your questions and worries; and how well physician kept you informed |
| Likelihood of recommending hospital to others | June 2021 - September 2021 | (single question) |
| Overall rating of care given at hospital | June 2021 - September 2021 | (single question) |
| Overall - mean survey score of all PG hospital survey sections | June 2021 - September 2021 | includes: personal issue overall; nurses overall; overall assessment; doctors overall; and room overall |
Secondary
| Measure | Time frame | Description |
|---|---|---|
| Trends in PG mean score for each survey question, each section, and overall, by year and by de-identified surgeon | June 2021 - September 2021 | Trends in PG mean score for each survey question, each section, and overall, by year and by de-identified surgeon |
| Differences by patient demographics | June 2021 - September 2021 | Differences by patient demographics |
Countries
United States
Contacts
PRINCIPAL_INVESTIGATORRichard Meyrat, MD
Methodist
Outcome results
None listed