Communication, Patient Engagement
Conditions
Keywords
mobile health, medical education, patient-clinician communication
Brief summary
This study is a pilot test of The Art of Medicine Series, a smartphone-based educational tool to improve clinician-patient communication. Investigators will enroll clinicians (residents, fellows, attending physicians) and family caregivers (most often parents) from the Children's Wisconsin neonatal intensive care unit (NICU). Participants will then receive a series of links to short, animated videos sent to their phone by text message. Each video teaches best-practice communication techniques such as how patients can prompt teach back and how clinicians can avoid biased phrasing in delivering news. Over the 4-week intervention (the length of resident's rotation), clinicians will receive 15 videos and patients will receive 8 videos. Communication skills of clinicians and patients will be assessed pre and post intervention using validated measures and participants' engagement with the videos will be tracked with software in the website.
Interventions
OTHERThe Art of Medicine Series
The Art of Medicine Series is a smartphone-based educational tool focused on teaching communication strategies to clinicians and patients.
Sponsors
Medical College of Wisconsin
Study design
Allocation
NA
Intervention model
SINGLE_GROUP
Primary purpose
HEALTH_SERVICES_RESEARCH
Masking
NONE
Eligibility
Sex/Gender
ALL
Age
18 Years to No maximum
Healthy volunteers
Yes
Inclusion criteria
Inclusion criteria - clinician: * A resident, fellow, or attending physician * On Team A rotation in the neonatal intensive care unit (NICU) of Children's Wisconsin. Inclusion criteria - patient: * A parent, grandparent, or other identified caregiver of a child on Team A of the NICU at Children's Wisconsin * Expected to stay in the NICU for a further 3 weeks * Have not previously participated in the study * Are 18 years of age or older * Able to speak and understand English.
Exclusion criteria
\-
Design outcomes
Primary
| Measure | Time frame | Description |
|---|---|---|
| Clinician communication skills | Assessed at 4 weeks | Clinician communication skills are primarily measured using the validated Gap Kalamazoo Communication Skills Self-Assessment. |
| Patient communication skills | Assessed at 4 weeks | Patient (family caregiver) communication skills are primarily measured using the • Perceived Self-Efficacy in Patient-Physician Interactions (PEPPI). |
Secondary
| Measure | Time frame | Description |
|---|---|---|
| Participant engagement with videos | Collected at 4 weeks | Participant (both clinician and patient) engagement with videos is measured through tracking software on The Art of Medicine Series website. |
Countries
United States
Outcome results
None listed