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Virtual Health Insurance Navigation Pilot Program for Colorectal Survivors

A Virtual Health Insurance Navigation for Colorectal Survivors

Status
Completed
Phases
NA
Study type
Interventional
Source
ClinicalTrials.gov
Registry ID
NCT05002608
Acronym
HINT-C
Enrollment
36
Registered
2021-08-12
Start date
2021-11-01
Completion date
2023-07-30
Last updated
2025-03-21

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Colorectal Cancer Survivors, Health Insurance

Keywords

survivorship

Brief summary

This trial aims to assess the feasibility and acceptability of colorectal survivors approached and engaged in HINT and aims to assess the preliminary efficacy of HINT to improve 1) health insurance literacy and 2) financial burden related to medical cost concerns colorectal survivors. The study investigators propose that, compared to the control arm (who will receive a health insurance information guide, but will not receive the navigation intervention), participants in the HINT intervention arm will have improved health insurance literacy and decreased financial distress related to medical costs.

Detailed description

With support from the American Cancer Society, Dr. Park designed a 5-session health insurance navigation treatment program, Health Insurance Navigation Tools (HINT), that is currently being delivered remotely, as a collaboration with the Childhood Cancer Survivor Study. Given the current insurance landscape and the additional insurance burden that adult colorectal cancer survivors face, the present study seeks to conduct a pilot trial with the existing health insurance intervention and adult colorectal cancer survivors seen at MGH Cancer Centers to improve health insurance literacy and decrease financial burden related to medical costs. The present study seeks to develop and pilot a health insurance navigation program with adult colorectal cancer survivors recruited from MGH. Patients diagnosed with colorectal cancer have a higher risk of experiencing financial burden related to health care costs when compared to patients diagnosed with other types of cancer. While many cancer survivors report experiencing financial burden, financial burden is particularly acute among survivors of colorectal cancer. Outcomes of financial burden among colorectal cancer survivors include lower health related quality of life, employment concerns, and delay or lack of engagement in needed surveillance and follow-up care. Understanding and navigating insurance benefits in the current landscape is crucial for colorectal cancer survivors to obtain and utilize the health care that they need. With this in mind, the study investigators propose to develop and pilot an insurance navigation intervention to examine its feasibility and acceptability among colorectal cancer survivors receiving care at the MGH.

Interventions

The program will be delivered via videoconferencing by a navigator over a 3-month period and will consist of 5 sessions. The navigation intervention sessions will be as follows: Session 1- Insurance Plan Basics; Session 2- Your Plan in Relation to Legal Policy; Session 3- Navigating Your Own Plan and Overcoming Obstacles; Session 4- Managing Care Costs; Session 5- Understanding Your Medical Bills.

Sponsors

Massachusetts General Hospital
Lead SponsorOTHER

Study design

Allocation
RANDOMIZED
Intervention model
SINGLE_GROUP
Primary purpose
HEALTH_SERVICES_RESEARCH
Masking
NONE

Intervention model description

Intervention and Usual care

Eligibility

Sex/Gender
ALL
Age
18 Years to 65 Years
Healthy volunteers
No

Inclusion criteria

* patients who are18-65 years of age * patients who are 1) approximately 6 months to 5 years posttreatment for stages I-III colon or rectal cancer or 2) approximately more than 3 months post-diagnosis for stage IV colon or rectal cancer at the time of screening * patients who had a medical visit at MGH in the past two years * patients who have medical insurance * patients who speak English * patients who have access to an iPad, computer, smartphone or laptop with WIFI access

Exclusion criteria

* patients who are younger than 18 years of age or older than 65 years of age * patients who are unable to give consent due to psychiatric or cognitive impairment * patients who lack of access to a smartphone, computer, or tablet with internet access * patients who do not currently have health insurance

Design outcomes

Primary

MeasureTime frameDescription
Acceptability of the Health Insurance Navigation Program5 month follow-up10-point (1-10; 1= least helpful and 10= most helpful) scale rating of program quality, including the following (higher scores indicate higher levels of acceptability)-
Change From Baseline Health Insurance Literacy to 5-month Follow-upbaseline and 5 month follow-up16 items with a 4-category Likert scale ranging from 16-64 (higher scores denoting lower literacy) of confidence on understanding of health insurance terms (higher scores indicate higher levels of health insurance literacy). We report mean health insurance literacy change from baseline to follow-up. Scale adapted from the Urban Institute Health Reform Monitoring Survey- * premium * deductible * co-payments * co-insurance
Program Feasibility5-month follow-upProgram feasibility is measured by the percentage of navigator participants completing all 5 intervention sessions.

Countries

United States

Participant flow

Participants by arm

ArmCount
Navigation Intervention
The intervention will be delivered via synchronous videoconferencing (real-time delivery and communication between the navigator and the participant) by a trained patient navigator and will consist of 5, 30-minute sessions delivered every week. The navigation intervention group will also receive an online or mailed copy of the health insurance resource guide. Health Insurance Navigation Tools Program: The program will be delivered via videoconferencing by a navigator over a 3-month period and will consist of 5 sessions. The navigation intervention sessions will be as follows: Session 1- Insurance Plan Basics; Session 2- Your Plan in Relation to Legal Policy; Session 3- Navigating Your Own Plan and Overcoming Obstacles; Session 4- Managing Care Costs; Session 5- Understanding Your Medical Bills.
17
Enhanced Usual Care
Enhanced usual care will consist of an online or mailed health insurance resource guide.
19
Total36

Baseline characteristics

CharacteristicNavigation InterventionEnhanced Usual CareTotal
Age, Categorical
<=18 years
0 Participants0 Participants0 Participants
Age, Categorical
>=65 years
0 Participants0 Participants0 Participants
Age, Categorical
Between 18 and 65 years
17 Participants19 Participants36 Participants
Age, Continuous51.7 years
STANDARD_DEVIATION 9.5
52.6 years
STANDARD_DEVIATION 7.5
52.14 years
STANDARD_DEVIATION 8.4
Race/Ethnicity, Customized
Race/Ethnicity
Asian/Pacific Islander
2 Participants1 Participants3 Participants
Race/Ethnicity, Customized
Race/Ethnicity
Black
0 Participants0 Participants0 Participants
Race/Ethnicity, Customized
Race/Ethnicity
Hispanic
1 Participants0 Participants1 Participants
Race/Ethnicity, Customized
Race/Ethnicity
Non-Hispanic White
14 Participants18 Participants32 Participants
Region of Enrollment
United States
17 Participants19 Participants36 Participants
Sex: Female, Male
Female
8 Participants11 Participants19 Participants
Sex: Female, Male
Male
9 Participants8 Participants17 Participants

Adverse events

Event typeEG000
affected / at risk
EG001
affected / at risk
deaths
Total, all-cause mortality
0 / 170 / 19
other
Total, other adverse events
0 / 170 / 19
serious
Total, serious adverse events
0 / 170 / 19

Outcome results

Primary

Acceptability of the Health Insurance Navigation Program

10-point (1-10; 1= least helpful and 10= most helpful) scale rating of program quality, including the following (higher scores indicate higher levels of acceptability)-

Time frame: 5 month follow-up

Population: The EUC did not participate in the health insurance navigation so data for this measure was not collected from the EUC arm.

ArmMeasureValue (MEAN)Dispersion
Navigation InterventionAcceptability of the Health Insurance Navigation Program8.8 units on a scaleStandard Deviation 1.9
Primary

Change From Baseline Health Insurance Literacy to 5-month Follow-up

16 items with a 4-category Likert scale ranging from 16-64 (higher scores denoting lower literacy) of confidence on understanding of health insurance terms (higher scores indicate higher levels of health insurance literacy). We report mean health insurance literacy change from baseline to follow-up. Scale adapted from the Urban Institute Health Reform Monitoring Survey- * premium * deductible * co-payments * co-insurance

Time frame: baseline and 5 month follow-up

ArmMeasureValue (MEAN)Dispersion
Navigation InterventionChange From Baseline Health Insurance Literacy to 5-month Follow-up5.6 score on a scaleStandard Deviation 7.5
Enhanced Usual CareChange From Baseline Health Insurance Literacy to 5-month Follow-up1.1 score on a scaleStandard Deviation 9.2
Primary

Program Feasibility

Program feasibility is measured by the percentage of navigator participants completing all 5 intervention sessions.

Time frame: 5-month follow-up

Population: The EUC did not complete sessions so data for this measure was not collected from the EUC arm.

ArmMeasureValue (COUNT_OF_PARTICIPANTS)
Navigation InterventionProgram Feasibility15 Participants

Source: ClinicalTrials.gov · Data processed: Feb 8, 2026