Nurse-Patient Relations, Patient Experience
Conditions
Keywords
patient experience, nursing care, scale
Brief summary
Nurses are a vital and central part of the health care system, accounting for nearly half of the global health workforce and spending more time with patients than any other medical professionals. Patient experience with nursing care, as a process indicator, reflects the interpersonal aspects of care received and has an important impact on overall experience and satisfaction with hospital care. The results of the previous study showed that the most important predictor of patient satisfaction with hospitals was patient experiences with nursing care. Since nurses are so deeply and widely involved in patients' care, an instrument with a clear conception definition, systematically developed and psychometrically validated will be extremely valuable in measuring patient experience with nursing care, so as to collect and analyze patient feedback toward nursing services, and push the quality improvement according to the preferences, needs and values of the healthcare recipients. This study, therefore, aimed to develop construct and validate a comprehensive and internally consistent instrument to measure patient experience with nursing care in the Chinese hospital setting.
Interventions
OTHERno intervention
This is a cross-sectional study, and no intervention will be included
Sponsors
Shanghai Zhongshan Hospital
Study design
Observational model
OTHER
Time perspective
CROSS_SECTIONAL
Eligibility
Sex/Gender
ALL
Age
18 Years to 80 Years
Healthy volunteers
No
Inclusion criteria
1. had been hospitalized for 2 days or more; 2. able to speak and understand Chinese.
Exclusion criteria
patients with cognitive impairment.
Design outcomes
Primary
| Measure | Time frame | Description |
|---|---|---|
| patient experience with nursing care | September. 2021 | how often patient experience with each nursing service by using a Likert-type scale ranging from 1 (never) to 5 (always). For each item, the patients will be offered the option of indicating whether it is not relevant. |
Secondary
| Measure | Time frame | Description |
|---|---|---|
| patient satisfaction with nursing care | September. 2021 | patients will be asked one more questions regarding their satisfaction toward nursing care 'All in all, are you satisfied with the nursing care you received at the hospital?', with a ten-point response option ranging from 1-10 (with 1 labeled not at all satisfied and 10 labeled to a very large extent satisfied). |
Countries
China
Contacts
Primary ContactYuxia Zhang
Outcome results
None listed