Increasing Patient Experience Survey Responses

Status

Completed

Phases

Unknown

Study type

Observational

Source

ClinicalTrials.gov

Registry ID

NCT04994366

Enrollment

929

Registered

2021-08-06

Start date

2021-07-12

Completion date

2021-11-14

Last updated

2022-10-10

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Patient Satisfaction

Brief summary

This project aims to evaluate the effect of thank you cards on patient experience survey response rate.

Interventions

OTHERThank you card

A card thanking the patient for choosing NYU and entrusting us with their care. The card notifies the patient that they may receive a patient satisfaction survey after discharge.

Study design

Observational model

COHORT

Time perspective

PROSPECTIVE

Eligibility

Sex/Gender

ALL

Healthy volunteers

Inclusion criteria

* All patients who have been discharged from the designated hospital units during the study period

Exclusion criteria

* N/A

Design outcomes

Primary

Measure	Time frame	Description
Survey response rate	1 year	The rate at which patients complete and submit the patient satisfaction survey

Countries

United States

Outcome results

None listed

Source: ClinicalTrials.gov · Data processed: Feb 4, 2026