Improving Gap Closure Rates Using a Predictive Model

Status

Completed

Phases

Unknown

Study type

Observational

Source

ClinicalTrials.gov

Registry ID

NCT04806984

Enrollment

34896

Registered

2021-03-19

Start date

2021-02-09

Completion date

2022-02-27

Last updated

2023-03-28

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Appointments and Schedules, Communication

Brief summary

NYU Langone Health outreaches to patients to remind them to schedule their appointments by phone or MyChart message.The proposed study will test different outreach methods using a predictive risk model. The goal is to increase gap closure rate by the end of the year.

Interventions

OTHERParticipant outreach

Participants in the experimental arms will receive a call center phone call or MyChart message to remind them to schedule their appointments.

Study design

Observational model

OTHER

Time perspective

OTHER

Eligibility

Sex/Gender

ALL

Age

3 Years to No maximum

Healthy volunteers

Inclusion criteria

* Patients in the NYU Langone network who are due for gaps in care.

Exclusion criteria

* Patients in the NYU Langone network are not due for gaps in care.

Design outcomes

Primary

Measure	Time frame
Gap closure rate	1 year

Countries

United States

Outcome results

None listed

Source: ClinicalTrials.gov · Data processed: Feb 4, 2026