Patient Satisfaction
Conditions
Brief summary
In this study, the investigators aim to evaluate patient satisfaction between three methods of obtaining informed consent for anaesthesia. Patients are asked to partake in a short survey after being informed about the anaesthetic procedure either conventionally in the anesthesia department, telephonically or digitally.
Detailed description
Patient satisfaction plays an important role to improve the process of medical procedures as well as patient outcome. Evaluating the subjectively experienced satisfaction is challenging. The investigators will use a questionnaire and assess waiting times in the process to determine patient satisfaction between digital, telephonic and conventional obtaining of informed consent for anaesthesia. In this questionnaire study, patients are asked to partake in a survey after the process of obtaining consent for anaesthesia is completed. The questionnaire covers aspects of patient satisfaction with the process, such as subjective assessment of comprehensibility, waiting time and privacy. Patients are divided into three groups. In one group, consent is obtained conventionally, in form of a visit to our anaesthesia department. In the other two groups, consent is obtained telephonically and digitally, respectively. Patients are not randomised into these groups, but included into the study after the process of obtaining consent by one of the three methods mentioned above is completed.
Interventions
OTHERdigital consent
the patient's medical history is taken in a digital survey, information about the anaesthetic procedure is aided by video material
Sponsors
Medical University of Vienna
Study design
Observational model
COHORT
Time perspective
PROSPECTIVE
Eligibility
Sex/Gender
ALL
Age
18 Years to No maximum
Healthy volunteers
No
Inclusion criteria
* Patients for whom consent for anaesthesia is obtained
Exclusion criteria
* Age \< 18 years * Language barrier * Patients with appointed legal guardians * Patients unable to provide informed consent
Design outcomes
Primary
| Measure | Time frame | Description |
|---|---|---|
| Patient satisfaction after informed consent | Immediately after obtaining informed consent | Assessment of subjectively experienced satisfaction with the process of obtaining informed consent for anesthesia |
Secondary
| Measure | Time frame | Description |
|---|---|---|
| Overall waiting time of patients | Up to three hours; from administration for informed consent until completion of informed consent | Patient's overall waiting time in the process of obtaining consent |
| Time expense of informed consent | Up to 60 minutes; from start until end of informed consent | Overall time expense for the anaesthesiologist who is connsenting the patient |
| Intraoperative complications | Up to 12 hours; From start until end of the planned surgical procedure | Incidence of unexpected medical complications during the surgical procedure |
Countries
Austria
Outcome results
None listed