Skip to content

Improving Health Insurance Experiences for Adolescent and Young Adult Cancer Patients

Huntsman Intermountain Adolescent and Young Adult Cancer Care Program- Cancer Health Insurance Tool Study

Status
Completed
Phases
NA
Study type
Interventional
Source
ClinicalTrials.gov
Registry ID
NCT04448678
Acronym
HIAYA CHAT
Enrollment
86
Registered
2020-06-26
Start date
2020-10-21
Completion date
2022-09-20
Last updated
2024-01-05

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Adolescent, Cancer, Young Adult

Keywords

Education, Insurance

Brief summary

This is a test of an existing health insurance education program (HIEP) in adolescent and young adult (AYA) individuals (aged 18-39) diagnosed with cancer. The study will evaluate whether the HIEP delivered by patient navigators improves participants' health insurance and cost-related literacy compared to usual navigation care, which does not include education on insurance and medical costs. The study team hypothesizes that: The HIEP will improve participants' health insurance and cost-related literacy compared to usual navigation care. Specifically, that participants in the intervention arm will report greater 1) health insurance and cost literacy, including confidence with provider communication about costs, 2) familiarity with ACA policies, and 3) improvement in financial distress related to medical costs. Participants will fill out a survey upon enrollment and a follow up survey 3 months after meeting with a patient navigator where they may or may not receive the HIEP.

Detailed description

The goal of this research is to refine and pilot test an existing health insurance education program (HIEP) to improve health insurance and cost-related literacy among adolescent and young adult (AYA) individuals who have recently been diagnosed with cancer. This study will be conducted within the Huntsman-Intermountain Adolescent and Young Adult (HI-AYA) Cancer Care Program, which is a unique collaboration between the Huntsman Cancer Institute and Intermountain Healthcare, the largest oncology providers in Utah. Initially, age-related differences related to health insurance and cost literacy among AYAs diagnosed with cancer ages 18-26 and 27-39 years will be identified, and the HIEP materials will be adapted accordingly. The HIEP delivered by the HI-AYA patient navigators, will be investigated to see if it improves participants' health insurance and cost-related literacy. Upon enrollment, participants will fill out a survey containing questions about their current health insurance plan, financial status, demographics, health insurance knowledge, and financial toxicity. Participants will then be randomized into separate trial arms after which participants in both groups will meet with a HI-AYA patient navigator. Participants in the interventional arm will receive 4 educational sessions surrounding health insurance use and laws (four sessions total occurring approximately every two weeks). These educational sessions will be conducted, in person, over video conference calls, or over the telephone, and will cover: * health insurance terms and concepts * insurance coverage (insurance cards, bills, schedule and explanation on benefits) * health insurance laws, rights and the appeals process * budgeting and resources. These sessions will be scheduled with each participant according to their availability, with the goal of meeting every other week. Approximately three months after meeting with the patient navigator, participants in both arms of the trial will fill out a second survey, including similar questions to those in the first survey as well as questions surrounding satisfaction with the HIEP and the patient navigator delivery for those who received the HIEP. After the post survey is complete, a small subset of participants in both the intervention and control arm will be randomly selected to complete an interview to better understand satisfaction with patient navigation, the intervention, recommendations for modifications on delivery modality, and recommendations for intervention topics and content modifications to identify components of the HIEP that require refinement prior to potential scaling of the intervention to a larger sample. Another small subset of participants will be randomly selected to complete an interview from the control arm to discuss their satisfaction with their patient navigation and to ask how they found resources concerning health insurance during their treatment.

Interventions

\[See arm/group descriptions\]

OTHERUsual Care

\[See arm/group descriptions\]

Sponsors

Intermountain Health Care, Inc.
CollaboratorOTHER
Massachusetts General Hospital
CollaboratorOTHER
National Institutes of Health (NIH)
CollaboratorNIH
National Cancer Institute (NCI)
CollaboratorNIH
University of Utah
Lead SponsorOTHER

Study design

Allocation
RANDOMIZED
Intervention model
PARALLEL
Primary purpose
HEALTH_SERVICES_RESEARCH
Masking
DOUBLE (Subject, Outcomes Assessor)

Masking description

Participants will not know who is receiving additional health insurance navigation or standard navigation. The outcome assessor will also be blinded to which participants received health insurance navigation. Blinding for the outcome assessor will be kept throughout the entirety of the analysis. Groups will be identified for analysis with ambiguous categories such as group 1 and group 2.

Eligibility

Sex/Gender
ALL
Age
18 Years to 40 Years
Healthy volunteers
No

Inclusion criteria

* Were diagnosed with cancer between the ages of 18 and 39 AND * Are within 1 year of a cancer diagnosis AND * Are actively receiving chemotherapy, surgery, radiation, and/or hormonal therapy AND * Are currently insured AND * A patient at Primary Children's Hospital, Intermountain Medical Center or Huntsman Cancer Institute AND * Speak English AND * Have access to an electronic device compatible with video conferencing (e.g., smartphone, laptop, etc.).

Exclusion criteria

* Are unable to participate due to developmental delay OR * Speak a language other than English OR * Are currently uninsured OR * Do not have access to an electronic device compatible with video conferencing (e.g., smartphone, laptop, etc.).

Design outcomes

Primary

MeasureTime frameDescription
Feasibility MeasurementPost-Assessment survey (Weeks 13 (+/- 2 weeks))Comparing total number of individuals enrolled and randomized vs completed study (completion of both surveys for control or both surveys and all of the sessions for intervention.)
Acceptability - Module SatisfactionPost-Assessment interview (Weeks 18 (+/- 2 weeks))Questions surrounding satisfaction with the HIEP. These will be asked at the post-assessment interview and will consist of participants responses surrounding satisfaction with the HIEP. We will report percentages of participants who did 1 or more session and reported satisfaction with the HIEP.
Navigator SatisfactionPost-Assessment survey (Weeks 13 (+/- 2 weeks))Validated Patient Satisfaction with Navigator Interpersonal Relationship (PSN-I) measure at post assessment survey. This score ranges from 0-45 with higher scores indicating higher satisfaction. We will report the mean and standard deviation.

Secondary

MeasureTime frameDescription
Changes in Efficacy- Health Insurance LiteracyBaseline (Week 0) and Post Assessment survey (Weeks 13 (+/- 2 weeks))Differences between Health Insurance Literacy Measure (HILM) reported at the intro baseline and exit post-assessment survey. For this study, the last two sections (3&4) of the HILM were used. Scores range from 9-36 with lower scores indicate lower health insurance literacy and worse outcomes. Differences will be examined by age group and by treatment arm. We report mean and standard deviation. Please note that not all participants, filled out all necessary questions at both timepoints to be assessed.
Changes in Efficacy- Affordable Care Act (ACA) FamiliarityBaseline (Week 0) and Post Assessment survey (Weeks 13 (+/- 2 weeks))Questions surrounding familiarity with the ACA reported at the baseline and post-assessment survey. Values range from 0 to 28 with higher scores indicating better familiarity with ACA concepts. We will report the mean and standard deviation of the difference in response scores between baseline and post assessment for the control and intervention. Please note that not all participants, filled out all necessary questions at both timepoints to be assessed.
Changes in Efficacy-Financial DistressBaseline (Week 0) and Post Assessment survey ( Weeks 13 (+/- 2 weeks))Differences between COmprehensive Score for financial Toxicity (COST) reported at the baseline and post-assessment survey. Values range from 0 to 44 where lower COST scores indicate worse financial toxicity. Differences will be examined by age group and by treatment arm. We will report mean and standard deviation. Please note that not all participants, filled out all necessary questions at both timepoints to be assessed.

Countries

United States

Participant flow

Recruitment details

We decided to overshoot our original target just to have the extra data.

Participants by arm

ArmCount
HIEP Intervention
Participants will be randomized to receive the insurance navigation intervention from patient navigators, which includes four, one hour long, educational learning sessions. Randomization will be done by age at diagnosis and site. Health Insurance Education Program (HIEP): \[See arm/group descriptions\]
45
Usual Care
Participants will be randomized to receive standard navigation provided by patient navigators (usual care). Usual Care: \[See arm/group descriptions\]
41
Total86

Baseline characteristics

CharacteristicUsual CareHIEP InterventionTotal
Age, Categorical
<=18 years
0 Participants0 Participants0 Participants
Age, Categorical
>=65 years
0 Participants0 Participants0 Participants
Age, Categorical
Between 18 and 65 years
41 Participants45 Participants86 Participants
Age, Continuous28.71 Years
STANDARD_DEVIATION 6.15
28.96 Years
STANDARD_DEVIATION 7.19
28.84 Years
STANDARD_DEVIATION 6.68
Age, Customized
Older Group Age 26-39
28 Participants28 Participants56 Participants
Age, Customized
Younger Group Age 18-25
13 Participants17 Participants30 Participants
COmprehensive Score for financial Toxicity (COST)20.18 Score on a scale
STANDARD_DEVIATION 12.2
19.72 Score on a scale
STANDARD_DEVIATION 9.72
19.94 Score on a scale
STANDARD_DEVIATION 10.9
Ethnicity (NIH/OMB)
Hispanic or Latino
10 Participants6 Participants16 Participants
Ethnicity (NIH/OMB)
Not Hispanic or Latino
30 Participants39 Participants69 Participants
Ethnicity (NIH/OMB)
Unknown or Not Reported
1 Participants0 Participants1 Participants
Health Insurance Literacy Measure (HILM)22.46 Score on a scale
STANDARD_DEVIATION 5.81
22.64 Score on a scale
STANDARD_DEVIATION 5.21
22.55 Score on a scale
STANDARD_DEVIATION 5.48
Race (NIH/OMB)
American Indian or Alaska Native
0 Participants0 Participants0 Participants
Race (NIH/OMB)
Asian
2 Participants2 Participants4 Participants
Race (NIH/OMB)
Black or African American
0 Participants0 Participants0 Participants
Race (NIH/OMB)
More than one race
2 Participants1 Participants3 Participants
Race (NIH/OMB)
Native Hawaiian or Other Pacific Islander
0 Participants0 Participants0 Participants
Race (NIH/OMB)
Unknown or Not Reported
11 Participants6 Participants17 Participants
Race (NIH/OMB)
White
26 Participants36 Participants62 Participants
Region of Enrollment
United States
41 participants45 participants86 participants
Sex: Female, Male
Female
31 Participants28 Participants59 Participants
Sex: Female, Male
Male
10 Participants17 Participants27 Participants

Adverse events

Event typeEG000
affected / at risk
EG001
affected / at risk
deaths
Total, all-cause mortality
0 / 00 / 0
other
Total, other adverse events
0 / 00 / 0
serious
Total, serious adverse events
0 / 00 / 0

Outcome results

Primary

Acceptability - Module Satisfaction

Questions surrounding satisfaction with the HIEP. These will be asked at the post-assessment interview and will consist of participants responses surrounding satisfaction with the HIEP. We will report percentages of participants who did 1 or more session and reported satisfaction with the HIEP.

Time frame: Post-Assessment interview (Weeks 18 (+/- 2 weeks))

Population: Analysis of participants satisfaction from questions asked in the exit interview. Only including participants who were randomized into the intervention, then the exit interviews, and completed at least one session of the HIEP.

ArmMeasureValue (COUNT_OF_PARTICIPANTS)
Usual CareAcceptability - Module Satisfaction10 Participants
HIEP InterventionAcceptability - Module Satisfaction0 Participants
Primary

Feasibility Measurement

Comparing total number of individuals enrolled and randomized vs completed study (completion of both surveys for control or both surveys and all of the sessions for intervention.)

Time frame: Post-Assessment survey (Weeks 13 (+/- 2 weeks))

Population: Insured cancer patients between the ages of 18-39 who are within their first year of treatment at Huntsman Cancer Institute or the Intermountain Network.

ArmMeasureValue (COUNT_OF_PARTICIPANTS)
Usual CareFeasibility Measurement39 Participants
HIEP InterventionFeasibility Measurement25 Participants
Primary

Navigator Satisfaction

Validated Patient Satisfaction with Navigator Interpersonal Relationship (PSN-I) measure at post assessment survey. This score ranges from 0-45 with higher scores indicating higher satisfaction. We will report the mean and standard deviation.

Time frame: Post-Assessment survey (Weeks 13 (+/- 2 weeks))

Population: Insured cancer patients between the ages of 18-39 who are within their first year of treatment at Huntsman Cancer Institute or the Intermountain Network.

ArmMeasureValue (MEAN)Dispersion
Usual CareNavigator Satisfaction30.84 score on a scaleStandard Deviation 16.15
HIEP InterventionNavigator Satisfaction30.32 score on a scaleStandard Deviation 12.95
Secondary

Changes in Efficacy- Affordable Care Act (ACA) Familiarity

Questions surrounding familiarity with the ACA reported at the baseline and post-assessment survey. Values range from 0 to 28 with higher scores indicating better familiarity with ACA concepts. We will report the mean and standard deviation of the difference in response scores between baseline and post assessment for the control and intervention. Please note that not all participants, filled out all necessary questions at both timepoints to be assessed.

Time frame: Baseline (Week 0) and Post Assessment survey (Weeks 13 (+/- 2 weeks))

Population: Insured cancer patients between the ages of 18-39 who are within their first year of treatment at Huntsman Cancer Institute or the Intermountain Network.

ArmMeasureValue (MEAN)Dispersion
Usual CareChanges in Efficacy- Affordable Care Act (ACA) Familiarity5.84 Score on a scaleStandard Deviation 6.3
HIEP InterventionChanges in Efficacy- Affordable Care Act (ACA) Familiarity2.03 Score on a scaleStandard Deviation 4.89
CombinedChanges in Efficacy- Affordable Care Act (ACA) Familiarity3.93 Score on a scaleStandard Deviation 5.92
p-value: 0.0049t-test, 2 sided
Secondary

Changes in Efficacy-Financial Distress

Differences between COmprehensive Score for financial Toxicity (COST) reported at the baseline and post-assessment survey. Values range from 0 to 44 where lower COST scores indicate worse financial toxicity. Differences will be examined by age group and by treatment arm. We will report mean and standard deviation. Please note that not all participants, filled out all necessary questions at both timepoints to be assessed.

Time frame: Baseline (Week 0) and Post Assessment survey ( Weeks 13 (+/- 2 weeks))

ArmMeasureGroupValue (MEAN)Dispersion
Usual CareChanges in Efficacy-Financial DistressOlder group (26-39)3.08 Score on a scaleStandard Deviation 8.45
Usual CareChanges in Efficacy-Financial DistressCombined (18-39)3.25 Score on a scaleStandard Deviation 8.65
Usual CareChanges in Efficacy-Financial DistressYounger group (18-25)3.70 Score on a scaleStandard Deviation 9.59
HIEP InterventionChanges in Efficacy-Financial DistressCombined (18-39)1.28 Score on a scaleStandard Deviation 7.2
HIEP InterventionChanges in Efficacy-Financial DistressYounger group (18-25)2.89 Score on a scaleStandard Deviation 9.44
HIEP InterventionChanges in Efficacy-Financial DistressOlder group (26-39)0.741 Score on a scaleStandard Deviation 6.42
CombinedChanges in Efficacy-Financial DistressOlder group (26-39)1.87 Score on a scaleStandard Deviation 7.48
CombinedChanges in Efficacy-Financial DistressYounger group (18-25)3.32 Score on a scaleStandard Deviation 9.26
CombinedChanges in Efficacy-Financial DistressCombined (18-39)2.25 Score on a scaleStandard Deviation 7.95
p-value: 0.297t-test, 2 sided
Secondary

Changes in Efficacy- Health Insurance Literacy

Differences between Health Insurance Literacy Measure (HILM) reported at the intro baseline and exit post-assessment survey. For this study, the last two sections (3&4) of the HILM were used. Scores range from 9-36 with lower scores indicate lower health insurance literacy and worse outcomes. Differences will be examined by age group and by treatment arm. We report mean and standard deviation. Please note that not all participants, filled out all necessary questions at both timepoints to be assessed.

Time frame: Baseline (Week 0) and Post Assessment survey (Weeks 13 (+/- 2 weeks))

Population: Insured cancer patients between the ages of 18-39 who are within their first year of treatment at Huntsman Cancer Institute or the Intermountain Network.

ArmMeasureValue (MEAN)Dispersion
Usual CareChanges in Efficacy- Health Insurance Literacy5.39 Score on a scaleStandard Deviation 6.44
HIEP InterventionChanges in Efficacy- Health Insurance Literacy2.30 Score on a scaleStandard Deviation 6.06
CombinedChanges in Efficacy- Health Insurance Literacy3.84 Score on a scaleStandard Deviation 6.4
p-value: 0.0401t-test, 2 sided

Source: ClinicalTrials.gov · Data processed: Feb 11, 2026