Effects of Implementation of a Self-measurement Kiosk in the Emergency Department Waiting Room

Effects of Implementation of Automated Pre-triage Based on a Self-measurement Kiosk With Questionnaire for Patients in the Emergency Department Waiting Room on Triage Time-stamps and Satisfaction of Use

Status

Completed

Phases

Study type

Interventional

Source

ClinicalTrials.gov

Registry ID

NCT04428840

Enrollment

757

Registered

2020-06-11

Start date

2019-05-01

Completion date

2019-12-31

Last updated

2020-06-11

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Emergencies

Keywords

triage, kiosk, early warning score

Brief summary

In this study the participant will be invited to be seated in the self-measurement kiosk after registration in the Emergency department. In this kiosk, the participant will be measuring their own vitals and answering a short questionnaire regarding the reason for presentation. All these results are displayed on a screen for the triage nurse. Based on the results, high-risk patients will be highlighted on the screen, so they may be seen faster.

Detailed description

The questionnaire entails questions which would otherwise be asked by the triage nurse, regarding reason for presentation, fever, pain and and possible allergies. This is done through a touch-screen. The vital signs and potential alarm symptoms from the (multilingual) questionnaire are being displayed with the pain score on a screen in the triage room and at the nurses desk. An adapted Early Warning Score (aEWS - without respiratory rate) is calculated from the vital signs. Abnormal results are being highlighted and carried up on the screen to the top position. This enables the triage nurse to pick up the sicker participants in the waiting room faster. The measurements are valid, so they do not have to be repeated by the triage nurse. Users will be contacted afterwards regarding satisfaction of use

Interventions

DEVICESelf-measurement kiosk

Use of the self-measurement kiosk, with results forwarded to the triage nurse screens

Study design

Allocation

RANDOMIZED

Intervention model

PARALLEL

Primary purpose

DIAGNOSTIC

Masking

NONE

Intervention model description

Patients are randomised in blocks per day regarding use of the kiosk

Eligibility

Sex/Gender

ALL

Age

18 Years to No maximum

Healthy volunteers

Inclusion criteria

* all patients presenting ambulatory at the Emergency Department

Exclusion criteria

* patients presenting by ambulance / Emergency Medical Services

Design outcomes

Primary

Measure	Time frame	Description
Triage time-stamp 1	through study completion, average of 1 year	Shorter time to end of triage process: Time from registration to time of end of triage process (completion of electronic record)
Triage time-stamp 2	through study completion, average of 1 year	Shorter time to beginning of triage process: Time from registration to time of start of triage process (initiation of electronic record)

Secondary

Measure	Time frame	Description
Time to see physician	through study completion, average 1 year	Shorter time to see physician: Time from registration to start of medical assessment (first of record of physician care)

Countries

Belgium

Outcome results

None listed

Source: ClinicalTrials.gov · Data processed: Feb 4, 2026