Acceptance of Telemedicine During the COVID-19 Pandemic

Acceptance of Telemedicine in Outpatient Clinic Consultations During COVID-19 Pandemic. An International, Cross-sectional Study

Status

UNKNOWN

Phases

Unknown

Study type

Observational

Source

ClinicalTrials.gov

Registry ID

NCT04400448

Enrollment

200

Registered

2020-05-22

Start date

2020-06-01

Completion date

2020-10-31

Last updated

2020-05-28

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Covid-19

Keywords

telemedicine, patient acceptance, covid-19

Brief summary

Currently, due to the effects of COVID-19 pandemic, there is an imperative need to change the healthcare model. In this regard, telemedicine has proved very useful in health crises, in which there is a possibility of infection between people, offering remote access to medical care. Telemedicine has been used in many chronic diseases such as asthma and chronic obstructive pulmonary disease, diabetes mellitus, and appears to be well accepted by patients. However, few studies have been conducted in surgical services and in other diseases. Therefore, the aim of this study is to assess the level of acceptance of the patients, in this pandemic situation, to a telemedicine follow-up in different departments. This is an observational, cross-sectional, multicenter and international study with prospective and retrospective data collection. To evaluate patients' acceptance, we used the validated questionnaire Telehealth usability questionnaire (TUQ). In addition, all patients will provide an overall satisfaction score for telemedicine on a scale from 1 to 5 (1=lowest; 5=highest satisfaction).

Interventions

None listed

Study design

Observational model

ECOLOGIC_OR_COMMUNITY

Time perspective

PROSPECTIVE

Eligibility

Sex/Gender

ALL

Age

18 Years to No maximum

Healthy volunteers

Yes

Inclusion criteria

* Patients contacted by telemedicine (phone and/or video call) during the COVID-19 pandemic in outpatient clinics * Follow-up of patients with any chronic disease and postoperative patients, preoperative and urgent consultation * Age greater than or equal to 18 years

Exclusion criteria

* Patients with cognitive or sensory difficulties or with insufficient comprehension of the language in which the survey is conducted * Patients who decline to take part in the telephone survey

Design outcomes

Primary

Measure	Time frame	Description
Acceptance of telemedicine	1 month	Acceptance of telemedicine in consultations during the COVID-19 pandemic. To evaluate patients' acceptance, we used the validated questionnaire Telehealth usability questionnaire (TUQ) as a model. The resulting questionnaire has 10 questions.

Secondary

Measure	Time frame	Description
Patient satisfaction	1 month	Global satisfaction score on a scale from1 to 5 (1=lowest; 5=highest satisfaction)

Outcome results