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Teach-back Method on Patient Satisfaction and Adherence to Wound Care Regimen

The Effectiveness of the Teach-back Method on Patient Satisfaction and Adherence to Wound Care Regimen After Mohs Micrographic Surgery: A Pilot Study

Status
Completed
Phases
NA
Study type
Interventional
Source
ClinicalTrials.gov
Registry ID
NCT04377971
Enrollment
40
Registered
2020-05-07
Start date
2020-11-09
Completion date
2022-07-05
Last updated
2025-05-02

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Keratinocyte Carcinoma

Keywords

Mohs Micrographic

Brief summary

The purpose of this study is to examine a different way to educate patients about taking care of their wound and see how this method affects patient satisfaction, compliance to the wound care regimen, and patient experience. The teach-back method is delivered using the ask-tell-ask method. Investigators will ask the patient about their knowledge of wound care healing, provide the patient educational component, then ask the patient to repeat what was said. If the answer is wrong or incomplete, the researcher will go over the information again with the patient to clear up any misunderstandings.

Detailed description

Patients undergoing Mohs Micrographic surgery for skin cancers on the lower extremities for the first time that are left to heal by secondary intention are randomized either to receive a scripted teach-back session or a standard of care wound care education. This study wishes to compare wound care adherence, patient experience, wound complications, and the number of phone calls made by patients to the office between the two cohorts primary objective is to determine whether study participants who have received the teach-back method have an increase wound care adherence at one week post-operatively, compared to those who received the standard of care. To characterize differences in the patient experience between the two interventional groups 2 weeks after surgery. To determine whether the number of phone calls made post-operatively by patients will decrease in a 2 week follow-up time period. To characterize the differences in patient wound care adherence at 2 weeks after surgery. To determine whether there is a difference in complication incidence post-operatively

Interventions

BEHAVIORALSOC education

Standard participant education from researcher

BEHAVIORALAsk-tell-ask education

Participant education using the ask-tell-ask method. First the researcher will ask a question about participant understanding of wound care and after hearing the participant's answer, the researcher will then proceed to tell the patient how to best take care of their wound using a standardized script. After the educational portion, the researcher will then ask the patient to repeat the information that was shared. If the participant's answer is wrong or incomplete, the researcher will then explain the instructions again to ensure that the participant understands the steps needed.

Participant satisfaction survey using components of the 16 item Skindex questionnaire and the 18 item version Patient Satisfaction Survey, adapted for treatment of skin cancer to characterize patient experience administered at two weeks post-operatively in person

OTHERWound care adherence survey

Wound care adherence survey administered at one week over the phone and at two weeks in person

Sponsors

Case Comprehensive Cancer Center
Lead SponsorOTHER

Study design

Allocation
RANDOMIZED
Intervention model
PARALLEL
Primary purpose
SUPPORTIVE_CARE
Masking
SINGLE (Subject)

Eligibility

Sex/Gender
ALL
Age
18 Years to 100 Years
Healthy volunteers
No

Inclusion criteria

* Presenting to outpatient Mohs clinic at University Department of Dermatology, Two Chagrin Highlands for the first time * Have excision(s) from Mohs Micrographic Surgery on the lower extremities that are left to heal by secondary intention * English-speaking

Exclusion criteria

* Non-English speaking * A clinical diagnosis of mental, learning, and visual disabilities * A clinical diagnosis of dementia * Those who have received Mohs Micrographic Surgery before regardless of area

Design outcomes

Primary

MeasureTime frameDescription
Wound care adherence as measured by wound care adherence survey1 weekWound care adherence as measured by a wound care adherence survey with scale values ranging from 3-15, with a higher score indicating greater compliance Independent two-sample two-sided t-tests to compare wound care adherence scores between the intervention group (receiving the teach-back method) and the control group (receiving the standard of care).

Secondary

MeasureTime frameDescription
Complication incidence post-operativelyAt 2 weeksComplication incidence post-operatively
Patient experience as measured by participant satisfaction surveyAt 2 weeksPatient experience as measured by participant satisfaction survey, which uses components of the 16 item Skindex questionnaire and the 18 item version Patient Satisfaction Survey, adapted for treatment of skin cancer to characterize patient experience. The survey scale ranges from 4-20, with a higher score indicating a greater patient experience.
Number of phone calls made post-operatively by participantsAt 2 weeksNumber of phone calls made post-operatively by participants
Wound care adherence as measured by wound care adherence surveyAt 2 weeksWound care adherence as measured by a wound care adherence survey with scale values ranging from 3-15, with higher scores indicating greater compliance. Independent two-sample two-sided t-tests to compare wound care adherence scores between the intervention group (receiving the teach-back method) and the control group (receiving the standard of care)

Countries

United States

Outcome results

None listed

Source: ClinicalTrials.gov · Data processed: Feb 4, 2026