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Social Media and COVID-19

Tracking WhatsApp Behaviors During a Crisis: A Longitudinal Observation of Messaging Activities During the COVID-19 Pandemic

Status
Completed
Phases
Unknown
Study type
Observational
Source
ClinicalTrials.gov
Registry ID
NCT04367363
Enrollment
151
Registered
2020-04-29
Start date
2020-03-17
Completion date
2020-05-31
Last updated
2020-12-29

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Anxiety, Coronavirus, Depression, Stress

Keywords

Social Media, Misinformation, COVID-19

Brief summary

In this protocol, we seek to examine the role of popular messaging platform WhatsApp in information spread during a crisis. As there have been few global crises in the last decade (coinciding with the rise of social media), the role of private messaging platforms such as WhatsApp during crisis contexts remains understudied. During the current COVID-19 global health crisis, we undertook this study to: (1) characterize the nature of WhatsApp use during crises, (2) characterize the profiles of WhatsApp users (3) understand how WhatsApp usage links to well-being (fear and thoughts about COVID-19).

Interventions

BEHAVIORALSocial media & news consumption

Daily reports of social media use and consumption, including reports on receiving and disseminating news articles related to the COVID-19 situation (e.g., how many messaging groups shared news on the outbreak, how many items related to the outbreak they forwarded to others, etc).

Sponsors

Jean Liu
Lead SponsorOTHER

Study design

Observational model
COHORT
Time perspective
PROSPECTIVE

Eligibility

Sex/Gender
ALL
Age
21 Years to No maximum
Healthy volunteers
Yes

Inclusion criteria

* At least 21 years * Has stayed in Singapore for at least 2 years * Has a WhatsApp account that can be used for the research study

Exclusion criteria

* Below 21 years * Has stayed in Singapore for less than 2 years * Does not have a WhatsApp account that can be used for the research study

Design outcomes

Primary

MeasureTime frameDescription
WhatsApp usage1 week, starting from date after baseline survey completionParticipants were asked a series of questions daily related to their WhatsApp usage behaviors - in particular, their message-forwarding, personal chat and group chat behaviors.
Changes in fear with regards the COVID-19 situation across 1 week1 week, starting from date after baseline survey completion1 item each day on fear specifically of the COVID-19 situation (measured on a 4 point scale: min = 1, max = 4; higher scores indicating greater fear about the outbreak).
Changes in amount of thinking about the COVID-19 situation across 1 week1 week, starting from date after initial survey completion1 item each day on how much they thought about the outbreak that day (measured on a 5 point scale: min = 1, max = 5; higher scores indicating more thinking about the outbreak).

Countries

Singapore

Outcome results

None listed

Source: ClinicalTrials.gov · Data processed: Feb 14, 2026