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Using Digital Health, Financial Incentives, and Community Health Worker Support to Change Health Behavior

Combining Best Practices for Health Behavior Change: a Randomized Controlled Trial of Digital Health, Financial Incentives and Community Health Worker Support for Vulnerable Populations

Status
Completed
Phases
NA
Study type
Interventional
Source
ClinicalTrials.gov
Registry ID
NCT03939793
Enrollment
150
Registered
2019-05-07
Start date
2019-05-15
Completion date
2020-07-28
Last updated
2024-09-05

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Diabetes Mellitus

Keywords

Community Health Worker, Financial Incentives

Brief summary

This randomized controlled trial tests how digital health monitoring with financial incentives (DFI) and community health worker (CHW) support may affect how a person manages their diabetes. Participants will be randomized to one of three arms: 1) DFI intervention, 2) hybrid DFI/CHW intervention, or 3) usual care. Investigators hypothesize that compared to usual care and DFI alone, the hybrid intervention will lead to more glucose self-monitoring and greater improvements in glycosylated hemoglobin.

Detailed description

Low-income Americans struggle to stay healthy in the face of real-life challenges such as housing insecurity or trauma. Two interventions show promise for promoting behavior change and improving health outcomes: digital health interventions coupled with financial incentives (DFI) and community health workers (CHWs). Yet, these interventions have limitations; DFI interventions have low uptake and high attrition among vulnerable populations, while CHW interventions are relatively resource intensive. Investigators propose a 24-week randomized trial of a hybrid DFI/CHW intervention among a population of 150 low-income patients with diabetes. Participants will be randomized to one of three arms: 1) DFI intervention, 2) hybrid DFI/CHW intervention, 3) usual care. Participants assigned to DFI will receive a free wireless glucometer and be eligible for a lottery incentive if they use their glucometer. Participants assigned to the hybrid DFI/CHW intervention will receive the same glucometer and incentives. If they exhibit low adherence to self-monitoring or poor glucose control, they will also receive support from a CHW who would help patients to address underlying socioeconomic barriers and cope with setbacks. Investigators hypothesize that compared to usual care and DFI alone, the hybrid intervention will lead to more glucose self-monitoring and greater improvements in glycosylated hemoglobin.

Interventions

BEHAVIORALIMPaCT Community Health Worker

Once a CHW receives notification of a struggling patient, the CHW will visit the patient at their home within 1-2 days to initiate the IMPaCT intervention. 1. Elements of the standard IMPaCT intervention: During the first home visit, the CHW will use an in-depth semi-structured interview guide to get to know patients holistically and assess for unmet socioeconomic needs. This allows patients to express goals in line with their own needs and preferences. These individualized goals will become the basis for tailored action plans. The CHW will then provide hands-on, tailored support for the remainder of the 24-week study period to help patients achieve their goals. 2. Additional elements to help patients cope with failure: In this study, we will test a refined version of IMPaCT that incorporates two behavioral techniques for coping with failure: positive affect induction and attribution retraining.

BEHAVIORALDigital health monitoring with financial incentives

Participants are encouraged to use their glucometer to check their blood glucose via bidirectional texting and lottery-based financial incentives, which both serve to reinforce self-monitoring behavior.

OTHERUsual Care

Usual Care

Sponsors

The Commonwealth Fund
CollaboratorOTHER
University of Pennsylvania
Lead SponsorOTHER

Study design

Allocation
RANDOMIZED
Intervention model
PARALLEL
Primary purpose
HEALTH_SERVICES_RESEARCH
Masking
SINGLE (Outcomes Assessor)

Eligibility

Sex/Gender
ALL
Age
18 Years to No maximum
Healthy volunteers
No

Inclusion criteria

* Penn Medicine patients diagnosed with diabetes mellitus. * Glycosylated hemoglobin \>=9% within the past 6 months. * Requires insulin. * Uninsured/publicly insured. * Residents of high-poverty ZIP codes in West/Southwest Philadelphia. * Have access to a cellphone with unlimited text message capabilities.

Exclusion criteria

* Already have a continuous glucose monitor. * Previously enrolled in the study. * Currently have an outpatient CHW. * Unwilling/unable to provide informed consent. * In another study that asks participants to monitor their blood sugar.

Design outcomes

Primary

MeasureTime frameDescription
Glucose Self-monitoring Adherence3 monthsconstructed by summing the number of days in the study period that the glucometer was used divided by the total number of days in study period

Other

MeasureTime frameDescription
Change in Glycosylated Hemoglobin6 monthsChange in glycosylated hemoglobin from baseline to 6 month follow-up assessment.

Countries

United States

Participant flow

Participants by arm

ArmCount
Usual Care
Participants randomized to the usual-care arm were asked to check their daily blood glucose and to continue with their usual care.
50
Digital Health
Participants randomized to the digital health arm were asked to check their blood glucose and text the value daily to a phone number linked to the Way to Health platform. To promote early motivation and habit formation, participants were entered into a lottery each day they texted their glucose values for the first 6 weeks of the study period. Each day participants texted, the lottery provided an 18 in 100 chance of winning $5 and 1 in 100 chance of winning $50. Accrued money was distributed to participants biweekly on a reloadable card. If participants texted in a blood glucose value that was pre-established as medically dangerous (\< 60, \> 400), they received an automated text encouraging them to follow up with their provider. These values were also routed directly to the study clinician who called each patient within 24 hours to provide clinical management and coordinate care with the patient's provider.
50
Hybrid Digital Health and Community Health Worker Support
Participants in the hybrid arm received all aspects of the digital health intervention. Additionally, CHWs met with participants at enrollment and provided brief coaching using positive affect induction and attribution retraining to increase resilience to setbacks. At this meeting, CHWs explained to patients that they might work with them in the future if they needed additional support. During the first 12 weeks of the study, hybrid arm participants with low rates of SMBG (defined as 5 instances of missed readings) and/or elevated glucose readings (defined as a glucose level \> 300 mg/dL for \> 30% of days over any 2-week period) were 'escalated' to receive intensive CHW support. CHWs implemented the IMPaCT intervention, in which the CHW used an in-depth semi-structured interview guide to get to know participants' strengths, goals, and unmet social needs. Participants' individualized goals became the basis for tailored action plans. For the remainder of the 24-week study period, CHWs provided coaching, social support, advocacy, and navigation to support participants in achieving their health goals. CHWs communicated with participants at least once per week, including monthly face-to-face contact. CHWs normalized setbacks and used positive affect induction and attribution retraining to help patients to cope with failure. CHWs also helped participants connect to long-term family and social supports after the intervention ended.
50
Total150

Baseline characteristics

CharacteristicTotalHybrid Digital Health and Community Health Worker SupportDigital HealthUsual Care
Adverse childhood experiences3.0 units on a scale
STANDARD_DEVIATION 2.6
2.8 units on a scale
STANDARD_DEVIATION 2.4
3.3 units on a scale
STANDARD_DEVIATION 2.6
3.1 units on a scale
STANDARD_DEVIATION 2.8
Age, Continuous55.1 years
STANDARD_DEVIATION 12
54.1 years
STANDARD_DEVIATION 12.8
55.0 years
STANDARD_DEVIATION 14.1
56.3 years
STANDARD_DEVIATION 8.7
Alcohol overuse28 Participants7 Participants10 Participants11 Participants
Drug use19 Participants5 Participants6 Participants8 Participants
Employed18 Participants2 Participants7 Participants9 Participants
Ethnicity (NIH/OMB)
Hispanic or Latino
8 Participants3 Participants3 Participants2 Participants
Ethnicity (NIH/OMB)
Not Hispanic or Latino
141 Participants47 Participants46 Participants48 Participants
Ethnicity (NIH/OMB)
Unknown or Not Reported
1 Participants0 Participants1 Participants0 Participants
HbA1C10.96 Percentage of glycosylated hemoglobin
STANDARD_DEVIATION 1.94
10.89 Percentage of glycosylated hemoglobin
STANDARD_DEVIATION 2.01
11.05 Percentage of glycosylated hemoglobin
STANDARD_DEVIATION 1.58
10.94 Percentage of glycosylated hemoglobin
STANDARD_DEVIATION 2.21
Health literacy1.9 units on a scale
STANDARD_DEVIATION 1.2
2.1 units on a scale
STANDARD_DEVIATION 1.3
1.8 units on a scale
STANDARD_DEVIATION 1.2
1.9 units on a scale
STANDARD_DEVIATION 1.1
Highest level of education
College graduate
14 Participants5 Participants5 Participants4 Participants
Highest level of education
HS or GED
58 Participants20 Participants22 Participants16 Participants
Highest level of education
Less than HS
36 Participants11 Participants10 Participants15 Participants
Highest level of education
Some college/technical school
42 Participants14 Participants13 Participants15 Participants
Household income
<15K
94 Participants32 Participants30 Participants32 Participants
Household income
>=15K
51 Participants17 Participants18 Participants16 Participants
Household income
Unknown
5 Participants1 Participants2 Participants2 Participants
Insurance
Medicaid
87 Participants33 Participants27 Participants27 Participants
Insurance
Medicaid/Medicare
61 Participants16 Participants22 Participants23 Participants
Insurance
Other
1 Participants1 Participants0 Participants0 Participants
Insurance
Uninsured
1 Participants0 Participants1 Participants0 Participants
Low social support18 Participants7 Participants7 Participants4 Participants
More than 1 competing need57 Participants20 Participants23 Participants14 Participants
Patient Activation Measure67.6 units on a scale
STANDARD_DEVIATION 15.4
65.8 units on a scale
STANDARD_DEVIATION 14.2
67.3 units on a scale
STANDARD_DEVIATION 15.4
69.5 units on a scale
STANDARD_DEVIATION 16.6
Perceived stress5.9 units on a scale
STANDARD_DEVIATION 3.7
5.7 units on a scale
STANDARD_DEVIATION 3.6
6.1 units on a scale
STANDARD_DEVIATION 4
5.9 units on a scale
STANDARD_DEVIATION 3.5
Postponed needed medical care27 Participants11 Participants9 Participants7 Participants
Prior healthcare utilization, past 6 months (self-report)
Any ED visit
82 Participants30 Participants29 Participants23 Participants
Prior healthcare utilization, past 6 months (self-report)
Any hospital admission
53 Participants14 Participants20 Participants19 Participants
Race (NIH/OMB)
American Indian or Alaska Native
5 Participants4 Participants1 Participants0 Participants
Race (NIH/OMB)
Asian
0 Participants0 Participants0 Participants0 Participants
Race (NIH/OMB)
Black or African American
126 Participants42 Participants39 Participants45 Participants
Race (NIH/OMB)
More than one race
5 Participants0 Participants3 Participants2 Participants
Race (NIH/OMB)
Native Hawaiian or Other Pacific Islander
1 Participants0 Participants1 Participants0 Participants
Race (NIH/OMB)
Unknown or Not Reported
9 Participants1 Participants6 Participants2 Participants
Race (NIH/OMB)
White
4 Participants3 Participants0 Participants1 Participants
Sex: Female, Male
Female
105 Participants35 Participants36 Participants34 Participants
Sex: Female, Male
Male
44 Participants15 Participants14 Participants15 Participants

Adverse events

Event typeEG000
affected / at risk
EG001
affected / at risk
EG002
affected / at risk
deaths
Total, all-cause mortality
0 / 500 / 500 / 50
other
Total, other adverse events
0 / 500 / 500 / 50
serious
Total, serious adverse events
13 / 5013 / 5014 / 50

Outcome results

Primary

Glucose Self-monitoring Adherence

constructed by summing the number of days in the study period that the glucometer was used divided by the total number of days in study period

Time frame: 3 months

ArmMeasureValue (MEAN)Dispersion
Usual CareGlucose Self-monitoring Adherence65 percentage of daysStandard Deviation 28
Digital HealthGlucose Self-monitoring Adherence70 percentage of daysStandard Deviation 25
Hybrid Digital Health and Community Health Worker SupportGlucose Self-monitoring Adherence72 percentage of daysStandard Deviation 29
Other Pre-specified

Change in Glycosylated Hemoglobin

Change in glycosylated hemoglobin from baseline to 6 month follow-up assessment.

Time frame: 6 months

ArmMeasureValue (MEAN)Dispersion
Usual CareChange in Glycosylated Hemoglobin-0.49 percentage of glycosylated hemoglobinStandard Deviation 1.75
Digital HealthChange in Glycosylated Hemoglobin-0.85 percentage of glycosylated hemoglobinStandard Deviation 1.9
Hybrid Digital Health and Community Health Worker SupportChange in Glycosylated Hemoglobin-0.74 percentage of glycosylated hemoglobinStandard Deviation 1.66

Source: ClinicalTrials.gov · Data processed: Feb 18, 2026