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Patient Portal and Navigation Program in Providing Information for Asian American Cancer Patients

The Patient Cancer OUtreach, Navigation, Technology, and Support (Patient COUNTS) Project: Addressing Care for Asian Americans With Cancer

Status
Completed
Phases
NA
Study type
Interventional
Source
ClinicalTrials.gov
Registry ID
NCT03867916
Enrollment
106
Registered
2019-03-08
Start date
2018-12-13
Completion date
2022-12-31
Last updated
2023-01-12

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Caregiver, Malignant Neoplasm, Physician, Stage I Colorectal Cancer AJCC v8, Stage I Liver Cancer, Stage I Lung Cancer AJCC v8, Stage IA1 Lung Cancer AJCC v8, Stage IA2 Lung Cancer AJCC v8, Stage IA3 Lung Cancer AJCC v8, Stage IB Lung Cancer AJCC v8, Stage II Colorectal Cancer AJCC v8, Stage II Liver Cancer, Stage II Lung Cancer AJCC v8, Stage IIA Colorectal Cancer AJCC v8, Stage IIA Lung Cancer AJCC v8, Stage IIB Colorectal Cancer AJCC v8, Stage IIB Lung Cancer AJCC v8, Stage IIC Colorectal Cancer AJCC v8, Stage III Colorectal Cancer AJCC v8, Stage III Liver Cancer, Stage III Lung Cancer AJCC v8, Stage IIIA Colorectal Cancer AJCC v8, Stage IIIA Lung Cancer AJCC v8, Stage IIIB Colorectal Cancer AJCC v8, Stage IIIB Lung Cancer AJCC v8, Stage IIIC Colorectal Cancer AJCC v8, Stage IIIC Lung Cancer AJCC v8

Brief summary

This phase I/II trial studies how well patient portal and navigation program work in providing information for Asian American cancer patients. Patient portal and navigation program may help to improve the care provided to Asian American cancer patients.This study is offered in the following languages in addition to English: Chinese (Cantonese or Mandarin) and Vietnamese.

Detailed description

PRIMARY OBJECTIVES: I. Identify Asian American adults newly diagnosed with colorectal, liver, or lung cancer using a population-based cancer registry. II. Conduct outreach to these patients to let them know about the availability of information on these cancers, the Patient Cancer OUtreach, Navigation, Technology and Support (COUNTS) web portal, and the Patient COUNTS patient navigation program. III. Provide patient navigation either virtually or in-person. OUTLINE: Patients attend focus groups to help develop patient portal and navigation program. Patients use in-person navigation program. In phase II, patients use an online portal to access navigation program and may choose to have online/virtual navigation support or in-person navigation support. Patients also complete data collection and surveys over 15 minutes via web portal at baseline, 3 months, and 6 months and user experience survey at end of program participation.

Interventions

Use patient navigation program

OTHERQuality-of-Life Assessment

Ancillary studies

OTHERSurvey Administration

Ancillary studies

Sponsors

Bristol-Myers Squibb
CollaboratorINDUSTRY
University of California, San Francisco
Lead SponsorOTHER

Study design

Allocation
NA
Intervention model
SINGLE_GROUP
Primary purpose
HEALTH_SERVICES_RESEARCH
Masking
NONE

Eligibility

Sex/Gender
ALL
Age
21 Years to No maximum
Healthy volunteers
Yes

Inclusion criteria

* FOR INTERVIEWS AND FOCUS GROUPS: * Cancer patients: Self-identifies as Asian American, lives in San Francisco, speaks English, Mandarin, Cantonese, or Vietnamese, has a history of cancer of any kind * Caregivers: any person age 21 and older who has provided care to an Asian American cancer patient * Health professionals: physicians and other health professionals age 21 and older who provide care to Asian American patients with cancer * FOR PILOT IMPLEMENTATION: * Self-identifies as Asian American * Ages 21 or older * Lives in the 9 counties of the greater bay area cancer registry (GBACR) * Speaks English, Mandarin, Cantonese, or Vietnamese * Has any stage colorectal, lung, or liver cancer * Has not started treatment or has not completed treatment * Is willing to stay in the study for six months. * FOR FULL IMPLEMENTATION: * Self-identifies as Asian American * Ages 21 or older * Lives in the 9 counties of the GBACR * Speaks English, Mandarin, Cantonese, or Vietnamese * Has any stage colorectal, lung, or liver cancer, * Has not started or has not completed treatment * Is willing to stay in the study for six-seven months

Exclusion criteria

\*Any medical or psychological conditions precluding informed consent

Design outcomes

Primary

MeasureTime frameDescription
Rate of ParticipationAny time between consent and month 6At least one contact with patient navigator

Secondary

MeasureTime frameDescription
Adherence to Guideline TreatmentMonth 6Positive response(s) to survey item(s) on completion of MD-recommended treatment
Patient AcceptabilityMonth 7Response of satisfied or very satisfied to survey item on satisfaction with Patient COUNTS navigation program

Countries

United States

Outcome results

None listed

Source: ClinicalTrials.gov · Data processed: Feb 13, 2026