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Participatory Design of Electronic Health Record Tools for Problem Solving Therapy

Participatory Design of Electronic Health Record Tools for Problem Solving Therapy

Status
Completed
Phases
NA
Study type
Interventional
Source
ClinicalTrials.gov
Registry ID
NCT03516513
Enrollment
24
Registered
2018-05-04
Start date
2020-01-30
Completion date
2023-04-30
Last updated
2024-08-13

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Depression

Brief summary

Problem Solving Therapy for Primary Care (PST-PC) is an evidence based psychosocial intervention (EBPI) for use in primary care settings, with more than 100 clinical trials. Despite its proven efficacy we have found that implementation of PST-PC is complicated, resulting in rapid program drift (deviation from protocol with associated loss of efficacy), among practitioners following completion of training. Many studied have shown that program drift is not uncommon in the implementation of EBPIs and can be mitigated through on-going decision support and supervision. Unfortunately, decision support and supervisors of EBPIs are not widely available in low-resourced primary care clinics. We will address this problem by creating decision support tools to be integrated into electronic health records. Because these tools are deemed by many practitioners in other fields to be burdensome, we will explicitly involve active input on the content, design and function of these support tools. Outcomes may include electronic dashboards for panel management, automated suggestions for application of PST-PC elements based on patient reported outcomes or integration of automated patient tracking, and support of patient engagement. We hypothesize that enhanced decision support (target mechanism) will sustain quality delivery of PST-PC, which in turn will improve patient reported outcomes.

Detailed description

Specific aims. Although evidence-based psychosocial interventions (EBPIs) are a preferred treatment option by vulnerable populations, they are rarely available in community primary care settings and when available, are often delivered with poor fidelity. High quality delivery of evidence-based psychosocial interventions (EBPIs) in primary care medicine is a function of many variables, including clinician training and usability of the intervention. Several studies find that for EBPIs to be delivered with sustained quality, on-going supervision and guidance is critical (this study's focus). While the availability of clinicians trained in EBPIs is scarce, the availability to supervisors trained in EBPIs is even more limited. Given the ubiquity of electronic health records, automated decision support tools and feedback systems have been found to be effective in supporting sustained quality EBPIs, but in practice have had mixed success on outcomes such that they may actually hinder clinical care and are often ignored by clinicians. In a report by the Agency for Healthcare Research and Quality, a significant barrier to the use of decision support tools is that these tools have not been developed with input from the clinician or in consideration of their work environment. Using the Center's Discover, Design, Build, Test (DDBT) framework, we will work with clinicians from 13 Behavioral Health Integration Program (BHIP) sites to create a clinical decision tool that addresses the common decisional dilemmas clinicians face when implementing EBPIs. We hypothesize that creating tools to support EBPIs will result in improved clinician competency and sustained skill (target) to EBPIs, compared to clinicians without these supports, resulting in better patient outcomes . The specific aims of this study are: Aim 1: Discover Phase (6 months). Using Participant Action research (PAR) informed user-centered design methods we will interview clinicians in primary care about challenges they face in the delivery of two EBPIs, Behavioral Activation and Problem Solving Treatment, observe them delivering these EBPIs, and receiving feedback on cases from experts in these EBPIs. This process will help us to identify the common decisional dilemma's clinician's face in delivering EBPIs, their preferences for expert guidance strategies, and how decision support tools could be embedded into clinic workflow to reduce obstacles and enhance the delivery of EBPIs. Aim 2: Design/Build Phase (6 months). Based on information obtained in the discover phase, we will engage in a rapid cycle iterative prototype development and testing of decision support tools to support PST-PC, to be carried out using user-centered design (UCD). The build of these tools will include the development of prototypes for user testing and refinement with input from care managers across the 13 BHIP sites. Data from this phase will be used to inform the Matrix of EBPI Modifications. Aim 3: Test Phase (18 months) In the second to third year of the proposed project we will test the decision support tools in a small pilot trial with six providers and thirty patients randomized to the use of the decision support tools. H1: Clinicians with access to decision tools will report better acceptability, usability, and less burden when using PST-PC than clinicians without the tools. H2: Clinicians randomized to decision support tools will more competently deliver EBPI elements than clinicians randomized to unsupported EBPI. H3: Patients treated by clinicians with access to decision tools will have better patient-reported outcomes than patients treated by clinicians without access to these tools as assessed with functional disability and change in depression symptoms over time .

Interventions

BEHAVIORALProblem Solving Therapy as Usual

Treatment as usual to deliver 6 weekly sessions to teach patients how to use the seven step process to solve problems.

BEHAVIORALAssisted Problem Solving Therapy

Smart note assisted delivery of 6 weekly session to teach patients how to use the seven step process to solve problems

Sponsors

National Institute of Mental Health (NIMH)
CollaboratorNIH
University of Washington
Lead SponsorOTHER

Study design

Allocation
RANDOMIZED
Intervention model
PARALLEL
Primary purpose
HEALTH_SERVICES_RESEARCH
Masking
SINGLE (Outcomes Assessor)

Masking description

Research Assistants and expert raters will not be informed of condition therapists are assigned to.

Intervention model description

Phase 1 will consist of qualitative interviews; Phase 2 will consist of rapid iterative design that includes qualitative interviews; Phase 3 will be an interventional pilot randomized trial. Data reported on ClinicalTrials.gov are for Phase 3.

Eligibility

Sex/Gender
ALL
Age
18 Years to No maximum
Healthy volunteers
No

Inclusion criteria

Clinicians: 18 years of age, able to read and speak English, provides psychotherapy as part of the University of Washington Medicine network, and willing to video-record PST sessions with patient participants Clients: 18+ years of age, able to read and speak English, willing to receive psychotherapy from a clinician who is also participating in the study, willing to have therapy sessions video-recorded, Patient Health Questionnaire-9 score of 10 or higher

Exclusion criteria

Client: History or presence of psychiatric diagnoses other than unipolar, non-psychotic depression or generalized anxiety disorder

Design outcomes

Primary

MeasureTime frameDescription
Acceptability of Intervention MeasureClinicians: Six months after certification in the intervention. Clients: Six week follow-upThe Acceptability of Intervention Measure is a four item measure of intervention acceptability, where each item is rated on a 1-5 scale, with 1 = not at all acceptable and 5 = very acceptable. Total scores depicted here are mean item scores and therefore the minimum and maximum values are 1 and 5. Higher scores mean more acceptable.
User Burden ScaleClinicians: Six months follow-up after they have been certified in PST. Clients: six week follow-up timepointThe User Burden Scale is a 20-item scale that assesses user burden when working with a system or technology. Each item is rated on a 0-4 scale, with a maximum score of 80 (high burden) and minimum score of 0 (low burden).
System Usability ScaleClinicians: 6 month follow-up after certification in PST. Clients: Six week follow-upThe System Usability Scale is a 10-item scale with each item ranked on a five point system of low to high usability. Items are ranked from 1=strongly disagree to 5=strongly agree. The scale score is calculated by adding the item scores and multiplying the total by 2.5, with 0 being the least and 100 being the maximum. A score of 68 or better is considered to be above average usability. As score less than 68 is considered to be poor usability. In this study, a score of 80 or more is considered our cut off for high usability.

Secondary

MeasureTime frameDescription
Patient Health QuestionnaireBaseline, 6 week follow-upThe Patient Health Questionnaire is a 9 item self report measure of depression, where each item is rated on a scale of 0-3, for a total possible score of 0-27. Higher scores are indicative of more depressed mood, with scores over 10 considered to be clinically depressed.
Sheehan Disability Assessment ScaleBaseline, 6 week follow upThe Sheehan Disability Assessment Scale is 3-item self report measure of functioning, where each item is ranked on a scale of 1-10, with 1 = no disability and 10 =high disability, for a total scale score ranging from 0 to 30. Higher scores reflect greater disability.
Problem Solving Therapy Clinician CertificationExpert clinicians reviewed audiotapes of therapy sessions for each clinician participant over a six month period of time after initial training.Problem Solving Therapy Clinician Certification was determined using the Problem Solving Therapy Adherence Scale, an observer-rated, 11 item scale, with each scale raking therapist competency in delivering the seen steps of PST using a 0 (not competent) to 5 (expert level) scale. Coders then use these item scores to rate a global fidelity rating on the same 0 to 5 scale. Receiving a 3 or higher on two sessions resulted in certification to practice PST. Therefore the outcome of importance is a dichotomous certified/not certified. We report here on the number of clinicians in each group who certified.

Countries

United States

Participant flow

Participants by arm

ArmCount
Problem Solving Therapy as Usual Clinicians
Clinicians in this arm of care had access to the Case Management Tracking System which is already in use. Intervention: unguided Problem Solving Therapy Problem Solving Therapy as Usual: Treatment as usual to deliver 6 weekly sessions to teach patients how to use the seven step process to solve problems.
4
Assisted Problem Solving Therapy Clinicians
Clinicians in this arm of care had access to a Case Management and Problem Solving Therapy digitally assisted system Intervention: guided Problem Solving Therapy Assisted Problem Solving Therapy: Smart note assisted delivery of 6 weekly session to teach patients how to use the seven step process to solve problems
7
Problem Solving Therapy as Usual Clients
Clients in this arm were served by clinicians in the Problem Solving Therapy as usual arm. Problem Solving Therapy as Usual: Treatment as usual to receive 6 weekly sessions to learn how to use the seven step process to solve problems.
4
Assisted Problem Solving Therapy Clients
Clients in this arm were served by clinicians in the Problem Solving Therapy as usual arm. Assisted Problem Solving Therapy: Smart note assisted delivery of 6 weekly session to learn how to use the seven step process to solve problems
9
Total24

Withdrawals & dropouts

PeriodReasonFG000FG001FG002FG003
Overall StudyWithdrawal by Subject2200

Baseline characteristics

CharacteristicAssisted Problem Solving Therapy CliniciansProblem Solving Therapy as Usual ClientsAssisted Problem Solving Therapy ClientsProblem Solving Therapy as Usual CliniciansTotal
Age, Continuous47.0 years
STANDARD_DEVIATION 15.1
56.5 years
STANDARD_DEVIATION 22.4
34.4 years
STANDARD_DEVIATION 10.6
35.5 years
STANDARD_DEVIATION 6.81
41.9 years
STANDARD_DEVIATION 15.8
Ethnicity (NIH/OMB)
Hispanic or Latino
3 Participants0 Participants0 Participants0 Participants3 Participants
Ethnicity (NIH/OMB)
Not Hispanic or Latino
4 Participants4 Participants9 Participants4 Participants21 Participants
Ethnicity (NIH/OMB)
Unknown or Not Reported
0 Participants0 Participants0 Participants0 Participants0 Participants
Patient Health Questionnaire17.25 score on a scale
STANDARD_DEVIATION 5.5
15.78 score on a scale
STANDARD_DEVIATION 4.68
16.23 score on a scale
STANDARD_DEVIATION 4.76
Race (NIH/OMB)
American Indian or Alaska Native
0 Participants0 Participants0 Participants0 Participants0 Participants
Race (NIH/OMB)
Asian
1 Participants0 Participants3 Participants0 Participants4 Participants
Race (NIH/OMB)
Black or African American
0 Participants0 Participants1 Participants1 Participants2 Participants
Race (NIH/OMB)
More than one race
0 Participants0 Participants2 Participants0 Participants2 Participants
Race (NIH/OMB)
Native Hawaiian or Other Pacific Islander
0 Participants0 Participants0 Participants0 Participants0 Participants
Race (NIH/OMB)
Unknown or Not Reported
1 Participants0 Participants0 Participants1 Participants2 Participants
Race (NIH/OMB)
White
5 Participants4 Participants3 Participants2 Participants14 Participants
Region of Enrollment
United States
7 participants4 participants9 participants4 participants24 participants
Sex/Gender, Customized
Gender
Agender
0 Participants0 Participants1 Participants0 Participants1 Participants
Sex/Gender, Customized
Gender
Man
3 Participants2 Participants2 Participants0 Participants7 Participants
Sex/Gender, Customized
Gender
Woman
4 Participants2 Participants6 Participants4 Participants16 Participants
Sheehan Disability Assessment Scale17.25 score on a scale
STANDARD_DEVIATION 5.12
20.33 score on a scale
STANDARD_DEVIATION 5.12
19.38 score on a scale
STANDARD_DEVIATION 5.12

Adverse events

Event typeEG000
affected / at risk
EG001
affected / at risk
EG002
affected / at risk
EG003
affected / at risk
deaths
Total, all-cause mortality
0 / 40 / 70 / 40 / 9
other
Total, other adverse events
0 / 40 / 70 / 40 / 9
serious
Total, serious adverse events
0 / 40 / 70 / 40 / 9

Outcome results

Primary

Acceptability of Intervention Measure

The Acceptability of Intervention Measure is a four item measure of intervention acceptability, where each item is rated on a 1-5 scale, with 1 = not at all acceptable and 5 = very acceptable. Total scores depicted here are mean item scores and therefore the minimum and maximum values are 1 and 5. Higher scores mean more acceptable.

Time frame: Clinicians: Six months after certification in the intervention. Clients: Six week follow-up

Population: All participants with baseline data

ArmMeasureValue (MEAN)Dispersion
Problem Solving Therapy as Usual CliniciansAcceptability of Intervention Measure4.13 score on a scaleStandard Deviation 0.53
Assisted Problem Solving Therapy CliniciansAcceptability of Intervention Measure4.25 score on a scaleStandard Deviation 1.3
Problem Solving Therapy as Usual ClientsAcceptability of Intervention Measure3.69 score on a scaleStandard Deviation 1.03
Assisted Problem Solving Therapy ClientsAcceptability of Intervention Measure4.31 score on a scaleStandard Deviation 0.43
p-value: 0.905t-test, 2 sided
p-value: 0.32t-test, 2 sided
Primary

System Usability Scale

The System Usability Scale is a 10-item scale with each item ranked on a five point system of low to high usability. Items are ranked from 1=strongly disagree to 5=strongly agree. The scale score is calculated by adding the item scores and multiplying the total by 2.5, with 0 being the least and 100 being the maximum. A score of 68 or better is considered to be above average usability. As score less than 68 is considered to be poor usability. In this study, a score of 80 or more is considered our cut off for high usability.

Time frame: Clinicians: 6 month follow-up after certification in PST. Clients: Six week follow-up

Population: All participants with follow-up data, and only those who experienced PST-Aid (therefore, as usual participants were not administered the measure.

ArmMeasureValue (MEAN)Dispersion
Assisted Problem Solving Therapy CliniciansSystem Usability Scale75.5 score on a scaleStandard Deviation 72.5
Assisted Problem Solving Therapy ClientsSystem Usability Scale66.25 score on a scaleStandard Deviation 68.8
Primary

User Burden Scale

The User Burden Scale is a 20-item scale that assesses user burden when working with a system or technology. Each item is rated on a 0-4 scale, with a maximum score of 80 (high burden) and minimum score of 0 (low burden).

Time frame: Clinicians: Six months follow-up after they have been certified in PST. Clients: six week follow-up timepoint

Population: All participants with follow-up timepoints

ArmMeasureValue (MEAN)Dispersion
Problem Solving Therapy as Usual CliniciansUser Burden Scale13.5 score on a scaleStandard Deviation 0.71
Assisted Problem Solving Therapy CliniciansUser Burden Scale5.8 score on a scaleStandard Deviation 6.14
Problem Solving Therapy as Usual ClientsUser Burden Scale8.68 score on a scaleStandard Deviation 8.94
Assisted Problem Solving Therapy ClientsUser Burden Scale8.53 score on a scaleStandard Deviation 6.32
p-value: 0.155t-test, 2 sided
p-value: 0.974t-test, 2 sided
Secondary

Patient Health Questionnaire

The Patient Health Questionnaire is a 9 item self report measure of depression, where each item is rated on a scale of 0-3, for a total possible score of 0-27. Higher scores are indicative of more depressed mood, with scores over 10 considered to be clinically depressed.

Time frame: Baseline, 6 week follow-up

Population: Participants included all clients who reported data at follow-up. Clinicians did not complete this measure and therefore were not analyzed

ArmMeasureValue (MEAN)Dispersion
Problem Solving Therapy as Usual ClientsPatient Health Questionnaire13.75 score on a scaleStandard Deviation 2.99
Assisted Problem Solving Therapy ClientsPatient Health Questionnaire10.33 score on a scaleStandard Deviation 4.69
p-value: 0.212t-test, 2 sided
Secondary

Problem Solving Therapy Clinician Certification

Problem Solving Therapy Clinician Certification was determined using the Problem Solving Therapy Adherence Scale, an observer-rated, 11 item scale, with each scale raking therapist competency in delivering the seen steps of PST using a 0 (not competent) to 5 (expert level) scale. Coders then use these item scores to rate a global fidelity rating on the same 0 to 5 scale. Receiving a 3 or higher on two sessions resulted in certification to practice PST. Therefore the outcome of importance is a dichotomous certified/not certified. We report here on the number of clinicians in each group who certified.

Time frame: Expert clinicians reviewed audiotapes of therapy sessions for each clinician participant over a six month period of time after initial training.

Population: Therapists who submitted audiotapes for review by expert coders. PST adherence was not conducted for clients.

ArmMeasureValue (COUNT_OF_PARTICIPANTS)
Problem Solving Therapy as Usual CliniciansProblem Solving Therapy Clinician Certification1 Participants
Assisted Problem Solving Therapy CliniciansProblem Solving Therapy Clinician Certification5 Participants
p-value: 0.091t-test, 2 sided
Secondary

Sheehan Disability Assessment Scale

The Sheehan Disability Assessment Scale is 3-item self report measure of functioning, where each item is ranked on a scale of 1-10, with 1 = no disability and 10 =high disability, for a total scale score ranging from 0 to 30. Higher scores reflect greater disability.

Time frame: Baseline, 6 week follow up

Population: Analysis on all clients who completed measures at 6 week follow-up. Clinicians did not complete this measure and are not analyzed.

ArmMeasureValue (MEAN)Dispersion
Problem Solving Therapy as Usual ClientsSheehan Disability Assessment Scale15.25 score on a scaleStandard Deviation 4.86
Assisted Problem Solving Therapy ClientsSheehan Disability Assessment Scale17.89 score on a scaleStandard Deviation 6.9
p-value: 0.507t-test, 2 sided

Source: ClinicalTrials.gov · Data processed: Feb 20, 2026