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Improvement of Patient Satisfaction and Clinical Outcomes Using JointCOACH

Improvement of Patient Satisfaction and Clinical Outcomes Using JointCOACH to Manage the Episode of Care for THA and TKA Bundles

Status
Completed
Phases
NA
Study type
Interventional
Source
ClinicalTrials.gov
Registry ID
NCT03499028
Enrollment
446
Registered
2018-04-17
Start date
2018-05-01
Completion date
2020-06-30
Last updated
2021-04-20

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Arthroplasty, Replacement, Hip, Arthroplasty, Replacement, Knee

Brief summary

JointCOACH is a web-based communication platform that enables joint replacement patients to communicate with their care team via computer or smartphone throughout their episode of care, from the time that surgery is scheduled until at least 90 days postoperatively.

Detailed description

Patients will receive the following information at key intervals: 1) instructions about how to prepare for surgery, 2) information about the procedure, 3) information about medications and pain control, 4) information about postoperative recovery and rehabilitation. In addition, several surveys will be distributed using JointCOACH to keep patients involved in their own recovery and to keep the surgical team informed of their progress. The proposed research will help determine if JointCOACH can improve patient satisfaction and clinical outcomes.

Interventions

OTHERJointCOACH

Patients randomized to this group will utilize JointCOACH to communicate with their surgical team, receive information

Sponsors

Stryker Orthopaedics
CollaboratorINDUSTRY
The Cleveland Clinic
Lead SponsorOTHER

Study design

Allocation
RANDOMIZED
Intervention model
PARALLEL
Primary purpose
OTHER
Masking
NONE

Eligibility

Sex/Gender
ALL
Age
18 Years to No maximum
Healthy volunteers
No

Inclusion criteria

* Undergoing primary total hip or primary total knee arthroplasty * Willing to sign an IRB approved informed consent form * Have internet access or mobile access with a valid email address at the time of enrollment * Above the age of 18 years

Exclusion criteria

* Staged arthroplasty procedure within 6 months of the index procedure * Abandoned email address of record (e.g. bounce of email from clinic)

Design outcomes

Primary

MeasureTime frameDescription
Picker Patient Experience (PPE-15) Questionnaire30 and 90 days after index surgeryIt is a 15-item patient experience questionnaire. Each response will be categorized as a problem or non-problem and reported as the percent of respondents reporting a problem, averaged across all PPE-15 domains.

Secondary

MeasureTime frameDescription
Length of Hospital Stay90 days after index surgeryIt is a count of the number of days the patient was admitted to the hospital after the index procedure prior to being discharged (measured in days)
Discharge Disposition90 days after index surgeryNumber of patient routinely discharged to home
Number of Participants With Readmissions30 and 90 days after index surgeryIt is a count of the number patients with hospital readmissions related to the index procedure within 30 and 90 days after the index procedure.
Number of Participants With Reoperations30 and 90 days after index surgeryIt is a count of the number of reoperations related to the index procedure within 30 and 90 days after the index procedure.
Visual Analog Scale (VAS) for Patient Satisfaction30 and 90 days after index surgeryIt is a satisfaction measurement tool using a scale from 0-100, where 0 = completely dissatisfied and 100 = completely satisfied.
Number of Outpatient Follow-Up Visits30 and 90 days after index surgeryIt is a count of the number of outpatient follow-up visits with the surgical team related to the index procedure within 30 and 90 days after the index procedure.
Number of Telephone Calls30 and 90 days after index surgeryIt is a count of the number of telephone calls with the surgical team related to the index procedure within 30 and 90 days after the index procedure.
Provider Satisfaction Survey- JointCOACH Satisfaction90 days after the last patient enrolled has had surgery. approximately 22 months after the first patient enrolled. All study-related intervention is complete at this time.It is a 2 question survey regarding provider experience using JointCOACH measured using a 5-point Likert scale, where 1 = very dissatisfied and 5 = very satisfied.
Provider Satisfaction Survey- JointCOACH Recommendation90 days after the last patient enrolled has had surgery. All study-related intervention is complete at this time.It is a 2 question survey regarding provider experience using JointCOACH measured using a 5-point Likert scale, where 1 = very dissatisfied and 5 = very satisfied.
Number of Subjects With Emergency Department Visits30 and 90 days after index surgeryIt is a count of the number of subjects with emergency department visits related to the index procedure within 30 and 90 days after the index procedure.

Countries

United States

Participant flow

Recruitment details

Recruitment period - May 2018 - March 2020 Recruitment location - single large academic healthcare system

Pre-assignment details

Patients were consented and randomized into the standard of care (SOC) or JointCOACH group during the same visit. Since patients were randomized at time of consent, those that eventually had cancelled surgeries were removed from the Total Started in Participant Flow.

Participants by arm

ArmCount
Standard of Care Group
The Standard of Care Group will receive standard, routine medical care and will communicate with their surgeon and clinical care team through conventional methods such as phone.
204
Experimental (JointCOACH) Group
The Experimental Group will receive standard, routine medical care and utilize a web-based communication platform called JointCOACH to communicate with their care team via computer or smartphone throughout their episode of care. They will also receive information personalized to their treatment plan and will be asked to complete online questionnaires. JointCOACH: Patients randomized to this group will utilize JointCOACH to communicate with their surgical team, receive information
195
Total399

Withdrawals & dropouts

PeriodReasonFG000FG001
Overall StudyLost to Follow-up129
Overall StudyUnplanned SNF discharge58
Overall StudyWithdrawal by Subject58

Baseline characteristics

CharacteristicTotalExperimental (JointCOACH) GroupStandard of Care Group
Age-Adjusted Charlson Comorbidity Index2.75 index score
STANDARD_DEVIATION 1.62
2.85 index score
STANDARD_DEVIATION 1.7
2.67 index score
STANDARD_DEVIATION 1.6
Age, Continuous65 years
STANDARD_DEVIATION 10
66 years
STANDARD_DEVIATION 9
65 years
STANDARD_DEVIATION 10
ASA Classification
I
3 Participants2 Participants1 Participants
ASA Classification
II
135 Participants68 Participants67 Participants
ASA Classification
III
256 Participants123 Participants133 Participants
ASA Classification
IV
5 Participants2 Participants3 Participants
Body Mass Index (BMI)31.76 kg/m^2
STANDARD_DEVIATION 5.83
31.48 kg/m^2
STANDARD_DEVIATION 2.85
32.04 kg/m^2
STANDARD_DEVIATION 5.9
Diagnosis
Osteoarthritis
378 Participants188 Participants190 Participants
Diagnosis
Osteonecrosis
12 Participants3 Participants9 Participants
Diagnosis
Other
4 Participants2 Participants2 Participants
Diagnosis
Post-traumatic Osteoarthritis
4 Participants1 Participants3 Participants
Diagnosis
Rheumatoid Arthritis
1 Participants1 Participants0 Participants
Education Level
Advanced
29 Participants15 Participants14 Participants
Education Level
Bachelor's Degree
100 Participants43 Participants57 Participants
Education Level
Did Not Complete High School
2 Participants0 Participants2 Participants
Education Level
High School
94 Participants47 Participants47 Participants
Education Level
Master's Degree
52 Participants26 Participants26 Participants
Education Level
Some College
122 Participants64 Participants58 Participants
Employment Status
Employed
160 Participants76 Participants84 Participants
Employment Status
Homemaker
6 Participants5 Participants1 Participants
Employment Status
Retired
216 Participants108 Participants108 Participants
Employment Status
Unemployed
17 Participants6 Participants11 Participants
Race (NIH/OMB)
American Indian or Alaska Native
0 Participants0 Participants0 Participants
Race (NIH/OMB)
Asian
1 Participants0 Participants1 Participants
Race (NIH/OMB)
Black or African American
13 Participants5 Participants8 Participants
Race (NIH/OMB)
More than one race
1 Participants1 Participants0 Participants
Race (NIH/OMB)
Native Hawaiian or Other Pacific Islander
0 Participants0 Participants0 Participants
Race (NIH/OMB)
Unknown or Not Reported
0 Participants0 Participants0 Participants
Race (NIH/OMB)
White
384 Participants189 Participants195 Participants
Region of Enrollment
United States
399 participants195 participants204 participants
Sex: Female, Male
Female
215 Participants102 Participants113 Participants
Sex: Female, Male
Male
184 Participants93 Participants91 Participants

Adverse events

Event typeEG000
affected / at risk
EG001
affected / at risk
deaths
Total, all-cause mortality
0 / 2040 / 195
other
Total, other adverse events
0 / 2040 / 195
serious
Total, serious adverse events
2 / 2041 / 195

Outcome results

Primary

Picker Patient Experience (PPE-15) Questionnaire

It is a 15-item patient experience questionnaire. Each response will be categorized as a problem or non-problem and reported as the percent of respondents reporting a problem, averaged across all PPE-15 domains.

Time frame: 30 and 90 days after index surgery

ArmMeasureGroupValue (MEAN)Dispersion
Standard of Care GroupPicker Patient Experience (PPE-15) Questionnaire30 days after index surgery13 percentage of problem responsesStandard Deviation 18
Standard of Care GroupPicker Patient Experience (PPE-15) Questionnaire90 days after index surgery11.1 percentage of problem responsesStandard Deviation 16
Experimental (JointCOACH) GroupPicker Patient Experience (PPE-15) Questionnaire30 days after index surgery13 percentage of problem responsesStandard Deviation 18
Experimental (JointCOACH) GroupPicker Patient Experience (PPE-15) Questionnaire90 days after index surgery12.3 percentage of problem responsesStandard Deviation 17
Secondary

Discharge Disposition

Number of patient routinely discharged to home

Time frame: 90 days after index surgery

ArmMeasureValue (COUNT_OF_PARTICIPANTS)
Standard of Care GroupDischarge Disposition199 Participants
Experimental (JointCOACH) GroupDischarge Disposition187 Participants
Secondary

Length of Hospital Stay

It is a count of the number of days the patient was admitted to the hospital after the index procedure prior to being discharged (measured in days)

Time frame: 90 days after index surgery

ArmMeasureValue (MEAN)Dispersion
Standard of Care GroupLength of Hospital Stay1.4 daysStandard Deviation 0.8
Experimental (JointCOACH) GroupLength of Hospital Stay1.5 daysStandard Deviation 0.8
Secondary

Number of Outpatient Follow-Up Visits

It is a count of the number of outpatient follow-up visits with the surgical team related to the index procedure within 30 and 90 days after the index procedure.

Time frame: 30 and 90 days after index surgery

ArmMeasureGroupValue (MEAN)Dispersion
Standard of Care GroupNumber of Outpatient Follow-Up Visits30 days after surgery0.80 visitsStandard Deviation 0.49
Standard of Care GroupNumber of Outpatient Follow-Up Visits90 days after surgery1.79 visitsStandard Deviation 0.56
Experimental (JointCOACH) GroupNumber of Outpatient Follow-Up Visits30 days after surgery0.80 visitsStandard Deviation 0.55
Experimental (JointCOACH) GroupNumber of Outpatient Follow-Up Visits90 days after surgery1.84 visitsStandard Deviation 0.6
Secondary

Number of Participants With Readmissions

It is a count of the number patients with hospital readmissions related to the index procedure within 30 and 90 days after the index procedure.

Time frame: 30 and 90 days after index surgery

ArmMeasureGroupValue (COUNT_OF_PARTICIPANTS)
Standard of Care GroupNumber of Participants With Readmissions30 days after surgery0 Participants
Standard of Care GroupNumber of Participants With Readmissions90 days after surgery2 Participants
Experimental (JointCOACH) GroupNumber of Participants With Readmissions30 days after surgery1 Participants
Experimental (JointCOACH) GroupNumber of Participants With Readmissions90 days after surgery3 Participants
Secondary

Number of Participants With Reoperations

It is a count of the number of reoperations related to the index procedure within 30 and 90 days after the index procedure.

Time frame: 30 and 90 days after index surgery

ArmMeasureGroupValue (COUNT_OF_PARTICIPANTS)
Standard of Care GroupNumber of Participants With Reoperations30 days after surgery0 Participants
Standard of Care GroupNumber of Participants With Reoperations90 days after surgery0 Participants
Experimental (JointCOACH) GroupNumber of Participants With Reoperations30 days after surgery0 Participants
Experimental (JointCOACH) GroupNumber of Participants With Reoperations90 days after surgery0 Participants
Secondary

Number of Subjects With Emergency Department Visits

It is a count of the number of subjects with emergency department visits related to the index procedure within 30 and 90 days after the index procedure.

Time frame: 30 and 90 days after index surgery

ArmMeasureGroupValue (COUNT_OF_PARTICIPANTS)
Standard of Care GroupNumber of Subjects With Emergency Department Visits30 days after surgery0 Participants
Standard of Care GroupNumber of Subjects With Emergency Department Visits90 days after surgery0 Participants
Experimental (JointCOACH) GroupNumber of Subjects With Emergency Department Visits30 days after surgery1 Participants
Experimental (JointCOACH) GroupNumber of Subjects With Emergency Department Visits90 days after surgery1 Participants
Secondary

Number of Telephone Calls

It is a count of the number of telephone calls with the surgical team related to the index procedure within 30 and 90 days after the index procedure.

Time frame: 30 and 90 days after index surgery

ArmMeasureGroupValue (MEAN)Dispersion
Standard of Care GroupNumber of Telephone Calls30 days after surgery1.28 callsStandard Deviation 1.61
Standard of Care GroupNumber of Telephone Calls90 days after surgery2.03 callsStandard Deviation 2.15
Experimental (JointCOACH) GroupNumber of Telephone Calls30 days after surgery1.31 callsStandard Deviation 1.58
Experimental (JointCOACH) GroupNumber of Telephone Calls90 days after surgery2.06 callsStandard Deviation 2.25
Secondary

Provider Satisfaction Survey- JointCOACH Recommendation

It is a 2 question survey regarding provider experience using JointCOACH measured using a 5-point Likert scale, where 1 = very dissatisfied and 5 = very satisfied.

Time frame: 90 days after the last patient enrolled has had surgery. All study-related intervention is complete at this time.

Population: Providers - Surgeon (n=4), Physician Assistant (n=2), Nurse Practitioner (n=1), Nurse (n=3). Providers were not considered enrolled but did contribute to this assessment.

ArmMeasureCategoryValue (COUNT_OF_PARTICIPANTS)
Standard of Care GroupProvider Satisfaction Survey- JointCOACH RecommendationUnlikely0 Participants
Standard of Care GroupProvider Satisfaction Survey- JointCOACH RecommendationNeutral4 Participants
Standard of Care GroupProvider Satisfaction Survey- JointCOACH RecommendationVery Unlikely0 Participants
Standard of Care GroupProvider Satisfaction Survey- JointCOACH RecommendationLikely4 Participants
Standard of Care GroupProvider Satisfaction Survey- JointCOACH RecommendationVery Likely2 Participants
Secondary

Provider Satisfaction Survey- JointCOACH Satisfaction

It is a 2 question survey regarding provider experience using JointCOACH measured using a 5-point Likert scale, where 1 = very dissatisfied and 5 = very satisfied.

Time frame: 90 days after the last patient enrolled has had surgery. approximately 22 months after the first patient enrolled. All study-related intervention is complete at this time.

Population: Providers - Surgeon (n=4), Physician Assistant (n=2), Nurse Practitioner (n=1), Nurse (n=3). Providers were not considered enrolled but did contribute to this assessment.

ArmMeasureCategoryValue (COUNT_OF_PARTICIPANTS)
Standard of Care GroupProvider Satisfaction Survey- JointCOACH SatisfactionVery Unsatisfied0 Participants
Standard of Care GroupProvider Satisfaction Survey- JointCOACH SatisfactionUnsatisfied0 Participants
Standard of Care GroupProvider Satisfaction Survey- JointCOACH SatisfactionNeutral3 Participants
Standard of Care GroupProvider Satisfaction Survey- JointCOACH SatisfactionSatisfied5 Participants
Standard of Care GroupProvider Satisfaction Survey- JointCOACH SatisfactionVery Satisfied2 Participants
Secondary

Visual Analog Scale (VAS) for Patient Satisfaction

It is a satisfaction measurement tool using a scale from 0-100, where 0 = completely dissatisfied and 100 = completely satisfied.

Time frame: 30 and 90 days after index surgery

ArmMeasureGroupValue (MEAN)Dispersion
Standard of Care GroupVisual Analog Scale (VAS) for Patient Satisfaction30 days after index surgery94.2 score on a scaleStandard Deviation 12.4
Standard of Care GroupVisual Analog Scale (VAS) for Patient Satisfaction90 days after index surgery94.2 score on a scaleStandard Deviation 11.1
Experimental (JointCOACH) GroupVisual Analog Scale (VAS) for Patient Satisfaction30 days after index surgery93.6 score on a scaleStandard Deviation 10.6
Experimental (JointCOACH) GroupVisual Analog Scale (VAS) for Patient Satisfaction90 days after index surgery94.7 score on a scaleStandard Deviation 9.9

Source: ClinicalTrials.gov · Data processed: Feb 24, 2026