Burnout, Professional
Conditions
Keywords
Medical Scribe, Outpatient, EHR
Brief summary
The purpose of the study is to collect outcomes related to a quality improvement project assessing the feasibility and effectiveness of a medical scribe program in which medical scribes accompany clinicians during their visits with patients. The medical scribes involved in the project are professional scribes and medical students who will accompany clinicians during patient visits and takes notes, enabling the clinician to engage more directly with the patient.
Detailed description
The study has several specific objectives. This study aims to examine the impact of using medical scribes on (1) patient experience (e.g. patient satisfaction) (2) clinician experience (e.g. stress load, burnout, evaluation of the visit, amount of time spent after hours inputting notes), and (3) clinician-patient interaction (e.g. patient and clinician engagement during the visit).
Interventions
OTHERMedical Scribe
Trained Medical Scribes will be present in the exam room to take notes on the the electronic medical record so that clinicians can focus all their attention to the interaction with the patient and parent.
Sponsors
Milton S. Hershey Medical Center
Study design
Allocation
NA
Intervention model
SINGLE_GROUP
Primary purpose
OTHER
Masking
NONE
Eligibility
Sex/Gender
ALL
Age
18 Years to No maximum
Healthy volunteers
Yes
Inclusion criteria
Provider Participants Inclusion Criteria: 1. Attending clinicians with privileges at Penn State Hershey Children's Hospital and/or the Penn State Hershey Internal Medicine. This may include attending MDs or DOs and Nurse Practitioners (NPs). 2. Voluntary participation in the medical scribe QI project. 3. Consents to participate in the study.
Exclusion criteria
1. Clinician is not participating in the scribe project. 2. Clinician does not consent to participate in the research portion of this project. Patient Participants Inclusion Criteria: 1. Patient (if 18 years or older) or parent/guardian (P/G) of patient being seen by a participating clinician. 2. Patient was not seen by a resident or medical student prior to meeting with clinician. 3. English speaking/reading. 4. Patient or P/G has capacity to consent.
Design outcomes
Primary
| Measure | Time frame | Description |
|---|---|---|
| Clinician Burnout | 1 year | Survey questions will assess clinician burnout using validated measures. |
Countries
United States
Outcome results
None listed