Increasing Patient Engagement in the Annual Well Visits Program

Increasing Patient Engagement in the Annual Well Visits Program at NYU Langone Health

Status

Completed

Phases

Unknown

Study type

Observational

Source

ClinicalTrials.gov

Registry ID

NCT03462394

Enrollment

5475

Registered

2018-03-12

Start date

2018-02-19

Completion date

2019-07-24

Last updated

2021-07-08

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Annual Visit, Well Visit

Brief summary

NYU Langone Health calls patients to remind them to schedule their annual well-health appointments (including annual well visit, mammograms, etc.). The proposed study will test different iterations of the call script with the goal of increasing call completion rate and the number of scheduled appointments within an appropriate timeframe.

Interventions

OTHERCurrent Script

This is the version of the phone call script currently used at NYU Langone Health.

OTHERAlternate Script Iterations

Intervention includes various iterations of the phone call script (different wording or script structure).

Study design

Observational model

COHORT

Time perspective

PROSPECTIVE

Eligibility

Sex/Gender

ALL

Healthy volunteers

Inclusion criteria

* Members attributed to NYU Langone Health under a shared savings arrangement who are due for preventive services and/or screenings and are eligible to be receiving a reminder call.

Exclusion criteria

* N/A

Design outcomes

Primary

Measure	Time frame
Number of scheduled annual visits	6 months

Secondary

Measure	Time frame	Description
Call completion rate	6 months	Call completion rate refers to the percentage of phone calls that successfully complete all steps of the call script.

Countries

United States

Outcome results

None listed

Source: ClinicalTrials.gov · Data processed: Feb 4, 2026