Inpatient Experience Survey Administration, Inpatient Experience Survey Response
Conditions
Brief summary
The goal of this study is to identify effective ways to assess the patient and family experience. Specifically, the study will examine automated administration of the Child Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey on the day of discharge through an electronic interactive patient care system. The will be a multisite study that will take place at Boston Children's Hospital (BCH) as well as at several other hospitals across the United States.
Detailed description
Preliminary research conducted by BCH on alternative administration methods of Child HCAHPS has proven promising. Specifically, a pilot of administration on the day of discharge using tablet computers increased response rates, especially among hard to reach groups. To further explore modes of Child HCAHPS day of discharge administration, the Center of Excellence for Pediatric Quality Measurement (CEPQM) at BCH is collaborating with GetWellNetwork (GetWell), a company that provides interactive education material for patient televisions, to enable parents and guardians to complete Child HCAHPS on the day of discharge from the inpatient television. For this multisite study, parents of hospitalized children from BCH and participating sites will be randomized at the time of discharge to either receiving Child HCAHPS on the day of discharge on the inpatient television or standard Child HCAHPS administration via mail or email. The study will continue for up to six months at each participating site.
Interventions
OTHERChild HCAHPS: Automated day-of-discharge survey
Child HCAHPS surveys will be administered on the day of discharge via an electronic interactive patient care system on inpatient televisions.
Sponsors
GetWellNetwork
Dayton Children's Hospital
Boston Children's Hospital
Study design
Allocation
RANDOMIZED
Intervention model
PARALLEL
Primary purpose
HEALTH_SERVICES_RESEARCH
Masking
NONE
Intervention model description
This study is a rapid cycle randomized control trial. Participating units will alternate between the intervention arm (day of discharge survey via inpatient television) and control arm (post-discharge mailed survey). Patients will be assigned to the intervention or control arm depending on the status of their discharging unit. Units will alternate arms throughout the study period.
Eligibility
Sex/Gender
ALL
Age
No minimum to 17 Years
Healthy volunteers
Yes
Inclusion criteria
* Their child's hospitalization includes at least one overnight stay
Exclusion criteria
* Their child is aged 18 or older during the hospitalization * Their child is hospitalized with a primary psychiatric diagnosis * Their child dies during hospitalization * Their child is in the hospital as a court/law enforcement patient * Their child is a ward of the state * Their child was admitted under DCF jurisdiction * They are not fluent in English or Spanish
Design outcomes
Primary
| Measure | Time frame | Description |
|---|---|---|
| Child HCAHPS Response Rate | up to 1 year | Change in response rate to the Child HCAHPS survey |
Secondary
| Measure | Time frame | Description |
|---|---|---|
| Child HCAHPS Measure Top-Box Scores | up to 1 year | Change in Child HCAHPS top-box scores (i.e., percent of respondents selecting the most positive response option \[0-100%\]). Higher top-box scores imply better patient/family experience. |
| Patient and respondent characteristics | up to 1 year | Difference in patient/respondent characteristics |
Countries
United States
Outcome results
None listed