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Inpatient Enrollment of Patient Portal App

Does Inpatient Enrollment Into a Patient Communication App (Patient Gateway) Result in Improved Follow-up and Survey Completion Rates After Orthopaedic Trauma?

Status
Completed
Phases
NA
Study type
Interventional
Source
ClinicalTrials.gov
Registry ID
NCT03431259
Enrollment
232
Registered
2018-02-13
Start date
2018-02-05
Completion date
2020-08-01
Last updated
2022-11-18

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Orthopedic Disorder

Brief summary

This study aims to determine if inpatient enrollment into a patient communication app improves clinic follow-up of orthopedic trauma patients and improves survey completion rates after orthopedic trauma.

Detailed description

Follow-up in trauma is historically poor. As a result, outcomes from trauma are difficult to collect via surveys and are often significantly influenced by selection bias. Patient interaction apps like Patient Gateway are thought to facilitate greater participant involvement and adherence to treatment regimens. The investigators will explore if inpatient enrollment into Patient Gateway would improve clinic follow-up rates. Increasing follow-up rates could improve the quality of care delivered. In addition, self-administered survey questionnaires are an important data collection tool in clinical practice, public health research and epidemiology. However, survey completion rates are typically poor in orthopaedic trauma. With the evaluation of modern technology, electronic applications are being increasingly used in both hospital and personal settings. In outpatient clinics, questionnaires to measure outcomes and monitor quality of care are administered by staff members using hospital owned tablet devices. Recently, applications to complete these surveys on personal devices have been developed. In a recent Cochrane review on the comparison of self-administered survey questionnaire responses collected using mobile apps versus other methods it was concluded that there are no data available on response rates. The investigators will attempt to address this question. All Patient Gateway naïve patients aged 18 years or older able to consent for themselves and admitted to the hospital for an orthopedic condition with the need for outpatient follow-up will be invited to participate in this study. Exclusion criteria will be patients unable to consent for themselves, inability to communicate in English, and no possession of a smartphone.

Interventions

OTHERPatient Gateway

Patients will be enrolled in the Patient Gateway app.

Sponsors

Massachusetts General Hospital
Lead SponsorOTHER

Study design

Allocation
RANDOMIZED
Intervention model
PARALLEL
Primary purpose
OTHER
Masking
NONE

Eligibility

Sex/Gender
ALL
Age
18 Years to No maximum
Healthy volunteers
No

Inclusion criteria

* admitted to the hospital for an orthopedic condition with the need for outpatient follow-up * able to consent for themselves

Exclusion criteria

* unable to consent for themselves * inability to communicate in English * no possession of a smartphone

Design outcomes

Primary

MeasureTime frameDescription
Return to Clinic3 months postoperativeThe number of patients enrolled who return to clinic for a followup visit at 3 months postop. It will be a count and proportion of the occurrence of a patient returning to clinic for followup
Use of Any the Patient Gateway Portal at 3 Months3 months postoperativeThe number of patients who used the patient gateway portal for any purpose at 3 months. This will be a count of participants.

Countries

United States

Participant flow

Participants by arm

ArmCount
Enrollment Group
Patient Gateway: Patients will be enrolled in the Patient Gateway app with the assistance of a research coordinator as an inpatient.
113
Information Group
Patients will be provided with information sheet only on how to enroll for Patient Gateway app.
116
Total229

Baseline characteristics

CharacteristicTotalInformation GroupEnrollment Group
Admission Subspecialty
Joints
75 Participants38 Participants37 Participants
Admission Subspecialty
Oncology
9 Participants5 Participants4 Participants
Admission Subspecialty
Spine
41 Participants23 Participants18 Participants
Admission Subspecialty
Sports/Shoulder
10 Participants5 Participants5 Participants
Admission Subspecialty
Trauma
94 Participants45 Participants49 Participants
Age, Continuous53.5 years
STANDARD_DEVIATION 16.4
54.5 years
STANDARD_DEVIATION 16.7
52.4 years
STANDARD_DEVIATION 16
Injury vs Acute Infection
Elective
136 Participants71 Participants65 Participants
Injury vs Acute Infection
Injury or Acute Infection
93 Participants45 Participants48 Participants
Median income by Zipcode82039 dollars
STANDARD_DEVIATION 27091
80888 dollars
STANDARD_DEVIATION 27853
83221 dollars
STANDARD_DEVIATION 26358
Race/Ethnicity, Customized
Race
Non-White race
38 Participants17 Participants21 Participants
Race/Ethnicity, Customized
Race
White/Caucasian race
191 Participants99 Participants92 Participants
Sex: Female, Male
Female
115 Participants55 Participants60 Participants
Sex: Female, Male
Male
114 Participants61 Participants53 Participants

Adverse events

Event typeEG000
affected / at risk
EG001
affected / at risk
deaths
Total, all-cause mortality
0 / 1130 / 116
other
Total, other adverse events
0 / 1130 / 116
serious
Total, serious adverse events
0 / 1130 / 116

Outcome results

Primary

Return to Clinic

The number of patients enrolled who return to clinic for a followup visit at 3 months postop. It will be a count and proportion of the occurrence of a patient returning to clinic for followup

Time frame: 3 months postoperative

ArmMeasureValue (COUNT_OF_PARTICIPANTS)
Enrollment GroupReturn to Clinic97 Participants
Information GroupReturn to Clinic93 Participants
p-value: 0.0574Chi-squared
p-value: 0.57Chi-squared
Primary

Use of Any the Patient Gateway Portal at 3 Months

The number of patients who used the patient gateway portal for any purpose at 3 months. This will be a count of participants.

Time frame: 3 months postoperative

ArmMeasureValue (COUNT_OF_PARTICIPANTS)
Enrollment GroupUse of Any the Patient Gateway Portal at 3 Months70 Participants
Information GroupUse of Any the Patient Gateway Portal at 3 Months19 Participants

Source: ClinicalTrials.gov · Data processed: Feb 12, 2026