Provider-Patient Communication Coaching

Teaching Provider Communication Via Coaching to Reduce Burnout

Status

Completed

Phases

Study type

Interventional

Source

ClinicalTrials.gov

Registry ID

NCT02783742

Enrollment

859

Registered

2016-05-26

Start date

2016-06-20

Completion date

2020-01-30

Last updated

2021-10-11

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Communication, Provider Burnout

Keywords

provider-patient communication, coaching, feedback, burnout

Brief summary

To examine the effect of a coaching intervention on provider burnout and communication

Detailed description

The investigator will recruit providers at Duke University and randomly assign them to receive (1) a communication coaching intervention or (2) a waitlist intervention. The investigator will survey all providers at Baseline and Follow Up. Providers randomized to the intervention arm will attend face-to-face meetings with study coaches, and have some of their encounters with patients shadowed by a coach or audio recorded. Providers will obtain verbal consent from patients to participate in the study (i.e. have their encounter shadowed or audio recorded). Providers will then be provided feedback by coaches on their communication during these encounters. Providers randomized to the waitlist intervention arm will be offered the option of receiving this intervention after they complete the follow up survey.

Interventions

BEHAVIORALCommunication coaching

Study coaches will conduct tailored individual sessions with participating providers to teach and improve communication techniques. Coaches will then shadow or audio-record patient encounters and deliver feedback to providers on their communication during these encounters.

Study design

Allocation

RANDOMIZED

Intervention model

PARALLEL

Primary purpose

HEALTH_SERVICES_RESEARCH

Masking

SINGLE (Subject)

Eligibility

Sex/Gender

ALL

Age

18 Years to No maximum

Healthy volunteers

Inclusion criteria

* Providers and patients at Duke University Medical Center

Exclusion criteria

* Younger than 18 * non-English speaking

Design outcomes

Primary

Measure	Time frame
Change in provider burnout, as measured by questionnaire	baseline and follow up, approximately 2 months

Secondary

Measure	Time frame
change in comfort addressing emotion, as measured by questionnaire	baseline and follow up, approximately 2 months
change in self-rated efficiency, as measured by questionnaire	baseline and follow up, approximately 2 months

Countries

United States

Outcome results

None listed

Source: ClinicalTrials.gov · Data processed: Feb 4, 2026