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Effectiveness of Phone Calls Intervention on Diabetic Patients After Ambulatory Discharge of a Tertiary Care Center

Evaluation of the Effectiveness of Phone Calls Intervention (TelessaúdeRS) on Diabetic Patients After Ambulatory Discharge of a Tertiary Care Center: A Randomized Clinical Trial

Status
Completed
Phases
NA
Study type
Interventional
Source
ClinicalTrials.gov
Registry ID
NCT02768480
Enrollment
147
Registered
2016-05-11
Start date
2015-06-30
Completion date
2018-12-31
Last updated
2019-02-26

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Diabetes Mellitus

Keywords

Diabetes, phone calls, glycemic control

Brief summary

The study is a randomized clinical trial, controlled, open label that aimed to compare two groups after discharge of a tertiary care: type 2 diabetes patients followed exclusively by primary care (control group) and patients followed by primary care and supported by phone calls (intervention group).

Detailed description

The investigators designed a randomized controlled trial. Patients with stable and controlled type 2 diabetes, and considered to be eligible to discharge from specialized care to primary care will be included. Patients with severe neuropathy, not controlled ischemic heart disease and nephropathy stage IV/V will be excluded. Enrolled patients will be randomized in two groups: follow-up supported by periodic nurse phone calls plus primary care (intervention group) or followed by primary care team (control group). The intervention group will receive regular telephone calls (every 3 months for 1 year) and will have a toll-free number to resolve questions about the disease management. Main outcome is the glycemic control between groups after 1 year of follow-up. Secondary outcomes include: rate of hypoglycaemia, blood pressure control,emergency visits, nephropathy progression and death.

Interventions

OTHERPrimary Care

Patients will be followed by primary care team according to the usual health system routine.

OTHERPhone Calls Support and Primary Care

Patients in intervention group will receive periodic phone calls (every three months) and will have a toll-free number to resolve questions about the disease management. The phone-calls will be performed by trained nurses and will follow a structured format. Nurses will address some topics: patient's treatment adherence, technique of insulin administration, disease understanding, hypoglycaemia management, healthy diet, smoke cessation and foot care.

Sponsors

Hospital de Clinicas de Porto Alegre
Lead SponsorOTHER

Study design

Allocation
RANDOMIZED
Intervention model
PARALLEL
Primary purpose
HEALTH_SERVICES_RESEARCH
Masking
NONE

Eligibility

Sex/Gender
ALL
Healthy volunteers
No

Inclusion criteria

* Patients with type 2 diabetes; * Patients who met discharges criteria according to endocrinology team; * Patients with HbA1C \< 8%.

Exclusion criteria

* Patients with stage IV or V nephropathy; * Patients with not controlled Ischemic heart disease; * Patients with severe autonomous or peripheral neuropathy.

Design outcomes

Primary

MeasureTime frameDescription
Glycemic Control1 yearEvaluation after 1 year of discharge with HbA1c

Secondary

MeasureTime frameDescription
Visits to the doctor, nurse, nutritionist, psychologist1 yearEvaluation after 1 year of discharge with a structured questionnaire
Rate of referring to tertiary care1 yearEvaluation after 1 year of discharge with a structured questionnaire
Care satisfaction with diabetes treatment1 yearEvaluation after 1 year of discharge with a structured questionnaire
Emergency visits because of diabetes acute complications1 yearEvaluation after 1 year of discharge with a structured questionnaire
Hypoglycaemic rate1 yearEvaluation after 1 year of discharge with a structured questionnaire
Treatment adherence1 yearEvaluation after 1 year of discharge with the Brief Medication Questionnaire
Antiplatelet therapy/ statin use1 yearEvaluation after 1 year of discharge with a structured questionnaire
Nephropathy emergence or worsening1 yearEvaluation after 1 year of discharge with microalbuminuria and blood creatinine measurement
Retinopathy emergence or worsening1 yearEvaluation after 1 year of discharge with retinography and ophthalmologist advice if is necessary.
Major cardiovascular events1 yearEvaluation after 1 year of discharge with a structured questionnaire
Death1 yearEvaluation after 1 year of discharge with telephone contact and active search
Lipid control1 yearEvaluation after 1 year of discharge with blood lipid levels

Other

MeasureTime frameDescription
Blood Pressure1 yearEvaluation after 1 year of discharge with blood pressure measurement

Countries

Brazil

Outcome results

None listed

Source: ClinicalTrials.gov · Data processed: Feb 26, 2026