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EHR-Based and Fax-Based Referral to a Tobacco Quitline: A Comparative Study

Transforming the Treatment of Tobacco Use in Health Care: Seizing the Potential of the Electronic Health Record to Deliver Comprehensive Chronic Care Treatment for Smoking: Study 1: the EHR and Fax Referral Study

Status
Completed
Phases
NA
Study type
Interventional
Source
ClinicalTrials.gov
Registry ID
NCT02735382
Enrollment
14930
Registered
2016-04-12
Start date
2016-09-30
Completion date
2018-04-30
Last updated
2019-09-03

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Tobacco Smoking, Tobacco Use Cessation

Keywords

Translational Medical Research, Clinical Practice Guidelines, Electronic Health Records, Smoking, Tobacco, Quitline

Brief summary

This study is designed to assess whether completely electronic, HIPAA-compliant, EHR-based, closed-loop referrals for tobacco cessation from primary care clinics to a state telephone tobacco quitline service can increase the number/percentage of adult tobacco users receiving evidence-based tobacco dependence treatment when compared to paper-based fax referrals. This study also will survey clinic staff to evaluate satisfaction with the referral process.

Detailed description

Aim 1: To evaluate the rates of referral of tobacco users visiting primary care clinics to the WTQL, comparing those who were referred via an EHR-based electronic referral system vs. those referred via a manual paper fax referral system. Analyses will address the change in rates of referrals from pre- to post-intervention and the trajectory of referral post-intervention and will reflect per clinic rates. Aim 2: To evaluate the rates of quality referrals of tobacco users visiting primary care clinics to the WTQL, comparing those who were referred via an EHR-based electronic referral system vs. those referred via a manual paper fax referral system (quality referrals are defined as ones that result in individuals who enroll in and receive WTQL counseling and/or medication treatment services). Analyses will address the change in referrals from pre- to post-intervention and will reflect per clinic rates. Aim 3: To examine variation in referral rates across clinics to test the hypothesis that the eReferral system will result in greater consistency in referral in addition to higher rates of referral. Qualitative methods will be used to understand the sources of variation. Aim 4: To assess clinician and staff satisfaction with the eReferral and paper fax referral systems via self-report questionnaires. Aim 5: To evaluate smoking abstinence rates of tobacco users who were referred to and accepted services from the WTQL, comparing those who were referred via an EHR-based referral system vs. those referred via a manual paper fax referral system.

Interventions

BEHAVIORALTobacco quitline EHR referral

Using an EHR-based referral to the tobacco quitline from primary care outpatient clinics.

BEHAVIORALTobacco quitline Fax referral

Using an Fax--based referral to the tobacco quitline from primary care outpatient clinics.

Sponsors

National Cancer Institute (NCI)
CollaboratorNIH
University of Wisconsin, Madison
Lead SponsorOTHER

Study design

Allocation
RANDOMIZED
Intervention model
PARALLEL
Primary purpose
TREATMENT
Masking
NONE

Eligibility

Sex/Gender
ALL
Healthy volunteers
No

Inclusion criteria

Clinic Eligibility: Inclusion Criteria: * The presence of discrete primary care clinical services within the clinic (defined as general internal medicine or family medicine clinical services); * At least three primary care clinician providers in the clinic (physicians or nurse practitioners/physician assistants who see patients independently of a physician); * A total primary care clinical volume of at least 60 patients each week; * An existing EHR requirement for staff to document tobacco use status including smoking status on all adult patients visiting the clinic at every visit; * A capacity to enumerate patient visit information including adult patients/month and adult tobacco users/month by clinician and by clinic; * A willingness to participate in the proposed research; * A lead physician or a clinic manager on site who agree to serve as a clinic champion for the project; * Prior use of the fax referral system to refer patients to the Wisconsin Tobacco Quit Line with use data available for the 12 months prior to study launch; * A willingness to accept random assignment to either of the two experimental conditions.

Exclusion criteria

* Those clinics not meeting the above criteria (e.g. too small, limited EHR capacity). (Note: In this study, the clinics are the subjects under study. The patients that will be referred by the clinic to the Wisconsin Tobacco Quit Line will be least 18 years old and Cigarette smokers)

Design outcomes

Primary

MeasureTime frameDescription
Number of Participants ReferredRates come from cumulative data collected over the course of 6 months.EHR-based vs. Fax-based rates of referral of adult tobacco users visiting primary care clinics to the tobacco quitline. The rate of referral will be determined by the ratio of total referrals to total smokers identified in the clinic's EHR over a period of 6 months of study observation.

Secondary

MeasureTime frameDescription
Number of Participants Meeting Criteria for Quality ReferralRates come from cumulative data collected over the course of 6 months.To evaluate the rates of quality referrals of tobacco users visiting primary care clinics to the tobacco quitline. Quality referrals are defined as ones that result in individuals who enroll in and receive tobacco quit line services.
Number of Participants Self-reporting Smoking Abstinence7-day point prevalence smoking outcomes at 4-months after participant registration with the WI Tobacco Quit Line.To evaluate smoking abstinence rates of tobacco users who were referred to and accepted services from the WTQL, comparing those who were referred via an EHR-based referral system vs. those referred via a manual paper fax referral system.
Change in Global Staff Satisfaction With the Referral InterventionSatisfaction measures will be surveyed at baseline and at 6 months and reported as a single change scoreIn order to assess clinician and staff satisfaction with the eReferral and paper-based referral systems, a single-item The steps I need to take to address my patients' tobacco use are efficient and well designed was administered to healthcare system clinical staff. The response format was 1 = Strongly disagree; 2 = Disagree; 3 = Mildly disagree; 4 = Feel neutral; 5 = Mildly agree; 6 = Agree; 7 = Strongly agree. Higher scores indicate greater satisfaction with the assigned intervention (EHR-based vs Fax-based referral systems). The item is not part of any existing validated scale and was created for purposes of the project; this item was selected from a larger set of items and determined to be the most appropriate measure of overall staff satisfaction.

Countries

United States

Participant flow

Recruitment details

This cluster randomized clinical trial was conducted in 23 primary care clinics, representing 2 health systems in Wisconsin, randomized to eReferral (intervention; n = 11) or Fax-to-Quit (usual care; n = 12). All participants were adult patients attending visits at their primary care clinics.

Participants by arm

ArmCount
EHR-based Referral to Quit Line
Clinics will use an EHR-based fully-electronic HIPAA-compliant tool to refer their adult patients who use tobacco to the telephone tobacco quitline for tobacco cessation counseling and medication. Intervention: Behavioral: Tobacco quitline EHR referral Tobacco quitline EHR referral: Using an EHR-based referral to the tobacco quitline from primary care outpatient clinics.
7,481
Fax-based Referral to Quit Line
Clinics will use a paper fax tool to refer their adult patients who use tobacco to the telephone tobacco quitline for tobacco cessation counseling and medication. Intervention: Behavioral: Tobacco quitline Fax referral Tobacco quitline Fax referral: Using an Fax--based referral to the tobacco quitline from primary care outpatient clinics.
7,155
EHR-based Clinic Staff
Clinics will use an EHR-based fully-electronic HIPAA-compliant tool to refer their adult patients who use tobacco to the telephone tobacco quitline for tobacco cessation counseling and medication. Staff in these clinics will complete surveys to address Aim 4 of the study. Tobacco quitline EHR referral: Using an EHR-based referral to the tobacco quitline from primary care outpatient clinics.
184
Fax-based Referral to Quit Line Clinic Staff
Clinics will use a paper fax tool to refer their adult patients who use tobacco to the telephone tobacco quitline for tobacco cessation counseling and medication. Staff in these clinics will complete surveys to address Aim 4 of the study. Tobacco quitline Fax referral: Using an Fax--based referral to the tobacco quitline from primary care outpatient clinics.
110
Total14,930

Baseline characteristics

CharacteristicEHR-based Referral to Quit LineTotalFax-based Referral to Quit LineFax-based Referral to Quit Line Clinic StaffEHR-based Clinic Staff
Age, Continuous50.0 years49.4 years48.8 years
Race/Ethnicity, Customized
African American
1631 Participants2773 Participants1142 Participants0 Participants0 Participants
Race/Ethnicity, Customized
Other
78 Participants184 Participants106 Participants0 Participants0 Participants
Race/Ethnicity, Customized
Unknown
60 Participants579 Participants225 Participants110 Participants184 Participants
Race/Ethnicity, Customized
White
5712 Participants11394 Participants5682 Participants0 Participants0 Participants
Region of Enrollment
United States
7481 participants14930 participants7155 participants110 participants184 participants
Sex/Gender, Customized
Female
0 Participants0 Participants0 Participants0 Participants0 Participants
Sex/Gender, Customized
Male
0 Participants0 Participants0 Participants0 Participants0 Participants
Sex/Gender, Customized
Unknown
7481 Participants14930 Participants7155 Participants110 Participants184 Participants

Adverse events

Event typeEG000
affected / at risk
EG001
affected / at risk
EG002
affected / at risk
EG003
affected / at risk
deaths
Total, all-cause mortality
0 / 00 / 00 / 00 / 0
other
Total, other adverse events
0 / 00 / 00 / 00 / 0
serious
Total, serious adverse events
0 / 00 / 00 / 00 / 0

Outcome results

Primary

Number of Participants Referred

EHR-based vs. Fax-based rates of referral of adult tobacco users visiting primary care clinics to the tobacco quitline. The rate of referral will be determined by the ratio of total referrals to total smokers identified in the clinic's EHR over a period of 6 months of study observation.

Time frame: Rates come from cumulative data collected over the course of 6 months.

Population: Participant data were derived from EHR records.

ArmMeasureValue (COUNT_OF_PARTICIPANTS)
EHR-based Referral to Quit LineNumber of Participants Referred1380 Participants
Fax-based Referral to Quit LineNumber of Participants Referred331 Participants
p-value: <0.000195% CI: [4.116, 5.283]Chi-squared, Corrected
Secondary

Change in Global Staff Satisfaction With the Referral Intervention

In order to assess clinician and staff satisfaction with the eReferral and paper-based referral systems, a single-item The steps I need to take to address my patients' tobacco use are efficient and well designed was administered to healthcare system clinical staff. The response format was 1 = Strongly disagree; 2 = Disagree; 3 = Mildly disagree; 4 = Feel neutral; 5 = Mildly agree; 6 = Agree; 7 = Strongly agree. Higher scores indicate greater satisfaction with the assigned intervention (EHR-based vs Fax-based referral systems). The item is not part of any existing validated scale and was created for purposes of the project; this item was selected from a larger set of items and determined to be the most appropriate measure of overall staff satisfaction.

Time frame: Satisfaction measures will be surveyed at baseline and at 6 months and reported as a single change score

Population: Clinic staff in the study clinics.

ArmMeasureValue (MEAN)Dispersion
EHR-based Referral to Quit LineChange in Global Staff Satisfaction With the Referral Intervention0.76 units on a scaleStandard Deviation 1.37
Fax-based Referral to Quit LineChange in Global Staff Satisfaction With the Referral Intervention0.32 units on a scaleStandard Deviation 1.28
Comparison: A change score from baseline to 6-months was computed and served as the data to be analyzed in the t-test of group differences.p-value: 0.00795% CI: [0.123, 0.757]t-test, 2 sided
Secondary

Number of Participants Meeting Criteria for Quality Referral

To evaluate the rates of quality referrals of tobacco users visiting primary care clinics to the tobacco quitline. Quality referrals are defined as ones that result in individuals who enroll in and receive tobacco quit line services.

Time frame: Rates come from cumulative data collected over the course of 6 months.

Population: Participant data were derived from Quit Line records.

ArmMeasureValue (COUNT_OF_PARTICIPANTS)
EHR-based Referral to Quit LineNumber of Participants Meeting Criteria for Quality Referral400 Participants
Fax-based Referral to Quit LineNumber of Participants Meeting Criteria for Quality Referral121 Participants
p-value: <0.000195% CI: [2.672, 4.035]Chi-squared, Corrected
Secondary

Number of Participants Self-reporting Smoking Abstinence

To evaluate smoking abstinence rates of tobacco users who were referred to and accepted services from the WTQL, comparing those who were referred via an EHR-based referral system vs. those referred via a manual paper fax referral system.

Time frame: 7-day point prevalence smoking outcomes at 4-months after participant registration with the WI Tobacco Quit Line.

Population: Participant data were derived from Quit Line records.

ArmMeasureValue (COUNT_OF_PARTICIPANTS)
EHR-based Referral to Quit LineNumber of Participants Self-reporting Smoking Abstinence34 Participants
Fax-based Referral to Quit LineNumber of Participants Self-reporting Smoking Abstinence14 Participants
p-value: 0.843895% CI: [0.42, 1.698]Chi-squared, Corrected

Source: ClinicalTrials.gov · Data processed: Feb 21, 2026