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Encouraging Mail Order Pharmacy Use to Improve Outcomes and Reduce Disparities

Encouraging Mail Order Pharmacy Use to Improve Outcomes and Reduce Disparities

Status
Completed
Phases
NA
Study type
Interventional
Source
ClinicalTrials.gov
Registry ID
NCT02621476
Enrollment
63012
Registered
2015-12-03
Start date
2017-02-01
Completion date
2022-05-30
Last updated
2023-08-08

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Diabetes Mellitus

Brief summary

The investigators propose a randomized encouragement trial to encourage use of the existing mail order pharmacy services among diabetes patients with poor adherence to CVD risk factor medications in 3 health care systems: Kaiser Permanente Northern California, Harvard Pilgrim, and Kaiser Permanente Hawaii.

Detailed description

Adherence to effective cardiovascular disease (CVD) risk factor medications is associated with improved CVD risk factor control, fewer hospitalizations, and lower mortality in patients with diabetes. However, many patients are poorly adherent to medications, and there are persistent racial/ethnic and socioeconomic disparities in medication adherence. Traditional clinical trials of interventions to improve medication adherence are often resource-intensive, and focus exclusively on patient-level barriers to behavior change. Unsurprisingly, these trials have not led to sustainable, cost-effective approaches to improve adherence. Health system-level medication adherence interventions that can be implemented, scaled up, and sustained across a wide range of health care delivery settings are urgently needed. The investigators propose a randomized encouragement trial to encourage use of existing mail order pharmacy services among diabetes patients with poor adherence to CVD risk factor medications and who only use retail pharmacies in 3 health care systems: Kaiser Permanente Northern California, Harvard Pilgrim, and Kaiser Permanente Hawaii. These combined systems include approximately 300,000 patients with diabetes with diverse racial/ethnic and socioeconomic backgrounds. Patients with no history of mail order pharmacy use will be randomized into 2 arms. In addition to examining the impact of the intervention on medication adherence and CVD risk factor control, the investigators will examine factors affecting the sustainability and dissemination of the intervention, assess the intervention's impact on utilization and health care costs, and determine whether the intervention's impact differs across racial/ethnic and socioeconomic subgroups. This research will provide a foundation for developing sustainable, system-level approaches to addressing medication adherence in diabetes patients that can be widely disseminated and implemented across a diverse array of health care systems.

Interventions

BEHAVIORALStandardized intervention

Standardized intervention to encourage mail order use and provide easily accessible information on how to access the service

BEHAVIORALUsual care

Usual care

Sponsors

National Institutes of Health (NIH)
CollaboratorNIH
National Institute of Diabetes and Digestive and Kidney Diseases (NIDDK)
CollaboratorNIH
Harvard Pilgrim Health Care
CollaboratorOTHER
Kaiser Permanente
Lead SponsorOTHER

Study design

Allocation
RANDOMIZED
Intervention model
PARALLEL
Primary purpose
HEALTH_SERVICES_RESEARCH
Masking
NONE

Eligibility

Sex/Gender
ALL
Age
18 Years to No maximum
Healthy volunteers
No

Inclusion criteria

* Diabetes patients who are users of CVD risk factor medications (antihypertensive therapies, antihyperlipidemics therapies, and oral antihyperglycemic therapies), * Diabetes patients considered to be poorly adherent to CVD risk factor medications within the prior 12 months * Diabetes patients who have not used the mail order pharmacy to fill any prescribed medications at least once in the prior 12 months

Exclusion criteria

* Pregnancy or Dementia/Traumatic Brain Injury diagnosis in the prior 12 months * Hospitalized, in Skilled Nursing Facility, Hospice, or Home Health at the time of randomization.

Design outcomes

Primary

MeasureTime frameDescription
Percent of Participants Using Mail Order Pharmacy (MOP) After Intervention12 months following the date of outreach into the interventionusers of the mail order pharmacy service - if they utilized the mail order system to deliver medications anytime in the 12 months following the date of outreach into the intervention

Countries

United States

Participant flow

Participants by arm

ArmCount
Standardized Intervention
Participants in the standardized intervention arm received outreach encouraging mail order pharmacy use.
31,493
Control
Participants in the control arm received usual care.
31,519
Total63,012

Baseline characteristics

CharacteristicStandardized InterventionControlTotal
Age, Customized
<20
13 Participants16 Participants29 Participants
Age, Customized
20-29
235 Participants232 Participants467 Participants
Age, Customized
30-39
1323 Participants1261 Participants2584 Participants
Age, Customized
40-49
4429 Participants4692 Participants9121 Participants
Age, Customized
50-59
9198 Participants9406 Participants18604 Participants
Age, Customized
60-69
9132 Participants9028 Participants18160 Participants
Age, Customized
70-79
5092 Participants4981 Participants10073 Participants
Age, Customized
80-89
1890 Participants1743 Participants3633 Participants
Age, Customized
>89
181 Participants160 Participants341 Participants
Diabetes Identification
One Inpatient Diagnosis
100 Participants79 Participants179 Participants
Diabetes Identification
One Prescription Fill
15802 Participants15760 Participants31562 Participants
Diabetes Identification
Two Outpatient Diagnosis
15591 Participants15680 Participants31271 Participants
Had Oral Diabetes Mellitus (DM) Drug Fill25370 Participants25400 Participants50770 Participants
Had Oral Dyslipidemia (DL) Drug Fill25924 Participants25939 Participants51863 Participants
Had Oral Hypertension (HT) Drug Fill26785 Participants26891 Participants53676 Participants
Has Mail Order Incentive20321 Participants20007 Participants40328 Participants
Has Secure Messaging15009 Participants15019 Participants30028 Participants
# of classes of Oral CVD Drugs3.5 Classes of Oral CVD drug fills
STANDARD_DEVIATION 1.6
3.5 Classes of Oral CVD drug fills
STANDARD_DEVIATION 1.6
3.5 Classes of Oral CVD drug fills
STANDARD_DEVIATION 1.6
# of drug classes poorly adherent to1.7 Drug classes poorly adhered to
STANDARD_DEVIATION 1
1.7 Drug classes poorly adhered to
STANDARD_DEVIATION 1
1.7 Drug classes poorly adhered to
STANDARD_DEVIATION 1
% of Oral CVD drug classes poorly adherent to57.6 % of Oral CVD drug classes poorly adhere
STANDARD_DEVIATION 31
57.6 % of Oral CVD drug classes poorly adhere
STANDARD_DEVIATION 31
57.6 % of Oral CVD drug classes poorly adhere
STANDARD_DEVIATION 31
Race/Ethnicity, Customized
Asian
5900 Participants5595 Participants11495 Participants
Race/Ethnicity, Customized
Black
3867 Participants3872 Participants7739 Participants
Race/Ethnicity, Customized
HI/PI
1315 Participants1314 Participants2629 Participants
Race/Ethnicity, Customized
Hispanic
7811 Participants7815 Participants15626 Participants
Race/Ethnicity, Customized
Missing
4977 Participants4915 Participants9892 Participants
Race/Ethnicity, Customized
Native American
123 Participants186 Participants309 Participants
Race/Ethnicity, Customized
White
7500 Participants7822 Participants15322 Participants
Region of Enrollment
United States
31493 participants31519 participants63012 participants
Sex: Female, Male
Female
14204 Participants14184 Participants28388 Participants
Sex: Female, Male
Male
17289 Participants17335 Participants34624 Participants
Total Number of Oral Cardiovascular Disease (CVD) Drug Fills13.5 Oral CVD drug fills
STANDARD_DEVIATION 10.2
13.5 Oral CVD drug fills
STANDARD_DEVIATION 10.2
13.5 Oral CVD drug fills
STANDARD_DEVIATION 10.2
Total Number of Oral DM Drug Fills5.3 Oral DM drug fills
STANDARD_DEVIATION 4.2
5.3 Oral DM drug fills
STANDARD_DEVIATION 4.1
5.3 Oral DM drug fills
STANDARD_DEVIATION 4.2
Total Number of Oral HT Drug Fills7.3 Oral HT drug fills
STANDARD_DEVIATION 6.4
7.4 Oral HT drug fills
STANDARD_DEVIATION 6.5
7.4 Oral HT drug fills
STANDARD_DEVIATION 6.5

Adverse events

Event typeEG000
affected / at risk
EG001
affected / at risk
deaths
Total, all-cause mortality
599 / 31,493582 / 31,519
other
Total, other adverse events
0 / 31,4930 / 31,519
serious
Total, serious adverse events
0 / 31,4930 / 31,519

Outcome results

Primary

Percent of Participants Using Mail Order Pharmacy (MOP) After Intervention

users of the mail order pharmacy service - if they utilized the mail order system to deliver medications anytime in the 12 months following the date of outreach into the intervention

Time frame: 12 months following the date of outreach into the intervention

ArmMeasureValue (NUMBER)
Standardized InterventionPercent of Participants Using Mail Order Pharmacy (MOP) After Intervention10.6 percentage of participants
ControlPercent of Participants Using Mail Order Pharmacy (MOP) After Intervention9.3 percentage of participants
p-value: <0.001Chi-squared

Source: ClinicalTrials.gov · Data processed: Feb 17, 2026