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Crisis Line Facilitation

Facilitating Use of the Veterans Crisis Line in High-Risk Patients

Status
Completed
Phases
NA
Study type
Interventional
Source
ClinicalTrials.gov
Registry ID
NCT02459587
Acronym
CLF
Enrollment
307
Registered
2015-06-02
Start date
2016-03-24
Completion date
2019-12-11
Last updated
2023-07-28

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Hospitals, Psychiatric, Suicide, Suicide, Attempted

Keywords

Self-Injurious Behavior, suicide prevention

Brief summary

This study is a randomized controlled trial (n = 301) of a new single-session intervention, called Crisis Line Facilitation (CLF), compared to an enhanced usual care condition on utilization of the Veterans Crisis Line and other mental health services as well as suicide attempt(s). All participants were recruited during an inpatient psychiatric stay for the treatment of a recent suicidal crisis and will be re-assessed at 3-, 6- and 12-months post baseline. If successful, the proposed study will provide key data on the potential efficacy of a brief tool to improve the utilization of an existing resource, the Veterans Crisis Line, to reduce suicidal behaviors in VHA patients.

Detailed description

Veterans Health Administration (VHA) patients are at a significantly elevated risk for fatal and non-fatal suicide attempts and identifying strategies to reduce the risk of suicidal behavior among members of the military and Veterans is a high national priority. The VHA has invested extensively in suicide prevention and, as part of these efforts; the Veterans Crisis Line was developed as an important resource for Veterans and their families. Utilization of the Veterans Crisis Line has expanded steadily since it first opened and, currently, it receives over 20,000 calls per month. Despite high utilization of the Crisis Line, no data are currently available on whether use of the Veterans Crisis Line reduces an individual's likelihood of a suicide attempt or death and it is not feasible to test the efficacy of the Crisis Line in a randomized controlled trial because it is nationally available to all Veterans and their families. More importantly, the Veterans Crisis Line may not reach those individuals at most acute risk for suicide. The investigators' study team conducted a small survey of Veterans treated for recent suicidal crisis in a VHA inpatient psychiatric unit and found that less than half had ever utilized the Veterans Crisis Line and less than a third had used it within the past year. Consequently, the investigators have developed and gathered pilot data on a brief intervention designed to increase utilization of the Veterans Crisis Line among high risk patients, called Crisis Line Facilitation (CLF). This single-session intervention involves a discussion of the patient's perceived barriers of crisis line use during periods of suicidal crisis. The CLF session ends with the patient calling the Crisis Line with the therapist in the room as a way for Veterans to practice the logistics of making the call and to have direct experiences that may counter any negative beliefs about Veterans Crisis Line use. This study recruited 301 participants who were treated for a suicidal crisis in VHA inpatient psychiatric but had not recently used the Veterans Crisis Line. This study is a randomized controlled trial of the impact of CLF compared to enhanced usual care (EUC) on utilization of the Veterans Crisis Line and other mental health services as well as suicide attempt(s). All participants will be re-assessed at 3-, 6- and 12-months post baseline. Analyses will also examine the extent to which post-baseline Crisis Line use mediates the effect of random assignment to CLF on subsequent suicidal behaviors. Qualitative interviews at the end of the study will help understand barriers and facilitators of future implementation of the CLF intervention. If successful, the proposed study will provide key data on the potential efficacy of a brief intervention to improve the utilization of an existing resource, the Veterans Crisis Line, to reduce suicidal behaviors in VHA patients. Developing a brief and effective approach to encourage use of the Crisis Line has the potential to have a significant and substantial impact on suicide rates within the VHA and could be modified and exported to other populations and settings.

Interventions

This single session therapist-delivered intervention addresses Veterans' perceived barriers and facilitators of crisis line use during periods of suicidal crisis. The CLF session culminates with the Veteran calling the Crisis Line with the therapist in the room as a way for the Veteran to practice the logistics of making the call and to have direct experiences that may counter any negative beliefs about Crisis Line use.

BEHAVIORALEnhanced Usual Care (EUC)

Those in the EUC condition received the same promotional items and information about the Veterans Crisis Line (VCL) as the CLF condition. Participants were encouraged to seek help via a provider or the VCL if they felt suicidal in the future. Research staff briefly explained key information about the VCL to those in the EUC condition (e.g., the links between the VCL and the VA, the 24/7/365 availability, etc.).

Sponsors

VA Office of Research and Development
Lead SponsorFED

Study design

Allocation
RANDOMIZED
Intervention model
PARALLEL
Primary purpose
TREATMENT
Masking
SINGLE (Investigator)

Eligibility

Sex/Gender
ALL
Age
18 Years to 99 Years
Healthy volunteers
No

Inclusion criteria

Inclusion criteria for screening (Part 1). * adults age 18 years of age or older receiving care in an inpatient psychiatric unit at either the BC VAMC or AA VAMC; * mention of a significant suicidal crisis within the intake note; * medically stable and able to provide informed consent; and * Mini-Mental State Examination (MMSE) score greater than or equal to 21. Additional inclusion criteria for the full randomized study (Part 2): * no reported use of the Veterans Crisis Line within the past 12-months; * report current suicidal ideation (BSS greater than or equals 5 during the week prior to hospitalization) as reported during the screening interview.

Design outcomes

Primary

MeasureTime frameDescription
Number of Veterans Crisis Line (VCL) Contact Events Per Days at Risk1 yearThe primary data source for information regarding use of the VCL was collected via researcher-administered interview questions during the TimeLine Follow Back assessment. Participants were asked to recall how many times since the last assessment in which they contacted the VCL for any reason. For contacts that occurred, participants were asked to recall the date of these contacts and the type of contact that was made (e.g. phone call, text, or chat).

Secondary

MeasureTime frameDescription
Number of Suicide Behavior Events Per Days at Risk1 yearThe primary data source for suicidal behaviors was the TimeLine Follow Back, a semi-structured researcher-administered interview. Participants were asked to report actual, interrupted, and aborted attempt events that occurred since the last study assessment. Definitions for these events were derived from the Columbia Suicide Severity Rating Scale (C-SSRS) Suicidal Behaviors subsection \[also administered during the assessment\], and dates for these events were entered into the TimeLine Follow Back.
Outpatient General Mental Health Clinic Visit1 yearThe primary data source for general mental health treatment service utilization was a modified version of the Treatment Services Review, an researcher-administered structured interview. Participants were asked to report whether or not they had been to a mental health clinic for therapy or medications since the last study assessment.

Countries

United States

Participant flow

Participants by arm

ArmCount
Crisis Line Facilitation
Crisis Line Facilitation (CLF) is a single-session intervention which focuses on increasing awareness and motivation to contact the Veterans Crisis Line during a suicidal crisis.
157
Enhanced Usual Care
Enhanced Usual Care (EUC) provided educational materials about the Veterans Crisis Line in addition to the standard of care provided on the inpatient hospital unit.
150
Total307

Withdrawals & dropouts

PeriodReasonFG000FG001
12-month Follow-up AssessmentDeath20
12-month Follow-up AssessmentLost to Follow-up1822
12-month Follow-up AssessmentResearcher withdrew01
12-month Follow-up AssessmentWithdrawal by Subject24
3-Month Follow-up AssessmentDeath02
3-Month Follow-up AssessmentLost to Follow-up2722
3-Month Follow-up AssessmentResearcher withdrew24
3-Month Follow-up AssessmentWithdrawal by Subject33
6-month Follow-up AssessmentDeath21
6-month Follow-up AssessmentLost to Follow-up2122
6-month Follow-up AssessmentWithdrawal by Subject12

Baseline characteristics

CharacteristicTotalCrisis Line FacilitationEnhanced Usual Care
Age, Continuous47.0 Years
STANDARD_DEVIATION 13.1
47.2 Years
STANDARD_DEVIATION 12.8
46.8 Years
STANDARD_DEVIATION 13.5
Columbia Suicide Severity Scale (C-SSRS): Lifetime Suicide Attempts
2 or more attempts
152 Participants80 Participants72 Participants
Columbia Suicide Severity Scale (C-SSRS): Lifetime Suicide Attempts
No attempts
87 Participants46 Participants41 Participants
Columbia Suicide Severity Scale (C-SSRS): Lifetime Suicide Attempts
One attempt
68 Participants31 Participants37 Participants
Columbia Suicide Severity Scale (C-SSRS): Most severe suicidal ideation, Lifetime
Active Suicidal Ideation with Any Methods (Not Plan) without Intent to Act
41 Participants17 Participants24 Participants
Columbia Suicide Severity Scale (C-SSRS): Most severe suicidal ideation, Lifetime
Active Suicidal Ideation with Some Intent to Act, without Specific Plan
44 Participants23 Participants21 Participants
Columbia Suicide Severity Scale (C-SSRS): Most severe suicidal ideation, Lifetime
Active Suicidal Ideation with Specific Plan and Intent
181 Participants92 Participants89 Participants
Columbia Suicide Severity Scale (C-SSRS): Most severe suicidal ideation, Lifetime
No suicidal ideation
6 Participants5 Participants1 Participants
Columbia Suicide Severity Scale (C-SSRS): Most severe suicidal ideation, Lifetime
Wish to be dead / Non-Specific Active Suicidal Thoughts
35 Participants20 Participants15 Participants
Race (NIH/OMB)
American Indian or Alaska Native
3 Participants2 Participants1 Participants
Race (NIH/OMB)
Asian
0 Participants0 Participants0 Participants
Race (NIH/OMB)
Black or African American
54 Participants32 Participants22 Participants
Race (NIH/OMB)
More than one race
16 Participants7 Participants9 Participants
Race (NIH/OMB)
Native Hawaiian or Other Pacific Islander
0 Participants0 Participants0 Participants
Race (NIH/OMB)
Unknown or Not Reported
9 Participants4 Participants5 Participants
Race (NIH/OMB)
White
225 Participants112 Participants113 Participants
Region of Enrollment
United States
307 Participants157 Participants150 Participants
Sex: Female, Male
Female
39 Participants19 Participants20 Participants
Sex: Female, Male
Male
268 Participants138 Participants130 Participants
Utilization of the Veterans Crisis Line, Lifetime
Contacted VCL 2 or more times
52 Participants28 Participants24 Participants
Utilization of the Veterans Crisis Line, Lifetime
Contacted VCL once
47 Participants25 Participants22 Participants
Utilization of the Veterans Crisis Line, Lifetime
Never contacted VCL
208 Participants104 Participants104 Participants

Adverse events

Event typeEG000
affected / at risk
EG001
affected / at risk
deaths
Total, all-cause mortality
4 / 1573 / 150
other
Total, other adverse events
91 / 15797 / 150
serious
Total, serious adverse events
4 / 1577 / 150

Outcome results

Primary

Number of Veterans Crisis Line (VCL) Contact Events Per Days at Risk

The primary data source for information regarding use of the VCL was collected via researcher-administered interview questions during the TimeLine Follow Back assessment. Participants were asked to recall how many times since the last assessment in which they contacted the VCL for any reason. For contacts that occurred, participants were asked to recall the date of these contacts and the type of contact that was made (e.g. phone call, text, or chat).

Time frame: 1 year

Population: Analytical sample consists of participants who completed at least one follow-up.

ArmMeasureValue (NUMBER)
Crisis Line FacilitationNumber of Veterans Crisis Line (VCL) Contact Events Per Days at Risk48 VCL Contact Events
Enhanced Usual CareNumber of Veterans Crisis Line (VCL) Contact Events Per Days at Risk35 VCL Contact Events
p-value: 0.3395% CI: [0.8, 1.92]Regression, Cox
Secondary

Number of Suicide Behavior Events Per Days at Risk

The primary data source for suicidal behaviors was the TimeLine Follow Back, a semi-structured researcher-administered interview. Participants were asked to report actual, interrupted, and aborted attempt events that occurred since the last study assessment. Definitions for these events were derived from the Columbia Suicide Severity Rating Scale (C-SSRS) Suicidal Behaviors subsection \[also administered during the assessment\], and dates for these events were entered into the TimeLine Follow Back.

Time frame: 1 year

Population: Analytical sample consists of participants who completed at least one follow-up.

ArmMeasureValue (NUMBER)
Crisis Line FacilitationNumber of Suicide Behavior Events Per Days at Risk67 Suicide Behavior Events
Enhanced Usual CareNumber of Suicide Behavior Events Per Days at Risk116 Suicide Behavior Events
p-value: <0.000195% CI: [0.38, 0.7]Regression, Cox
Secondary

Outpatient General Mental Health Clinic Visit

The primary data source for general mental health treatment service utilization was a modified version of the Treatment Services Review, an researcher-administered structured interview. Participants were asked to report whether or not they had been to a mental health clinic for therapy or medications since the last study assessment.

Time frame: 1 year

Population: Analytical sample consists of participants who completed at least one follow-up.

ArmMeasureValue (MEAN)Dispersion
Crisis Line FacilitationOutpatient General Mental Health Clinic Visit24.5 Mean number of visitsStandard Deviation 25.2
Enhanced Usual CareOutpatient General Mental Health Clinic Visit21.2 Mean number of visitsStandard Deviation 20.7
p-value: 0.6695% CI: [0.604, 2.176]Regression, Logistic

Source: ClinicalTrials.gov · Data processed: Feb 4, 2026