Patient Satisfaction
Conditions
Brief summary
One goal of the investigators of the Department of Anesthesiology and Operative Intensive Care Medicine CCM/CVK, Charité - Universitätsmedizin Berlin is a continuous improvement in the quality of care to the patients. One focus is the freezing preoperatively during surgery, and on the follow-up study to assess the perceived waiting times in the anesthesiology outpatient clinic. The project aims to quality assurance and quality improvement of the Department of Anesthesiology and Operative Intensive Care Medicine CCM/CVK, Charité - Universitätsmedizin Berlin .
Detailed description
The primary objective of the survey is to assess the entire perioperative care with particular focus on the development of perceived waiting times in the anesthesiology outpatient clinic, re-evaluation of the preoperative freezing the preoperative thirst, pain, nausea and vomiting after surgery (PONV prophylaxis). The survey will be repeated in a three-year interval (approximately 1000 - 2000 patients per survey) to monitor and improve the quality of the Department of Anesthesiology and Operative Intensive Care Medicine CCM/CVK, Charité - Universitätsmedizin Berlin from the patient point of view. In order to achieve a meaningful data collection, a response rate of 50 percent should be achieved.
Interventions
None listed
Sponsors
Charite University, Berlin, Germany
Study design
Observational model
COHORT
Time perspective
PROSPECTIVE
Eligibility
Sex/Gender
ALL
Age
1 Years to No maximum
Healthy volunteers
No
Inclusion criteria
* male and female patients who underwent a procedure in anesthesia and willing to take part in the Survey * aged \>= 1 years
Exclusion criteria
* unconscious patients, * refusal by patient / parents
Design outcomes
Primary
| Measure | Time frame | Description |
|---|---|---|
| Patient satisfaction | Time during hospital stay, an average of 2 weeks | Patient satisfaction with the care provided by the staff of the Department of Operative Anesthesiology and Intensive Care Medicine CCM/CVK; Measurement of satisfaction: Yes/No/Partly |
Secondary
| Measure | Time frame | Description |
|---|---|---|
| Information provided during the premedication visit by the anesthetist | Time in the outpatient clinic of anesthesia, an average of 1 hour | Measurement of Information: Yes/No/Partly |
| Waiting time in the premedication visit | Time in the outpatient clinic of anesthesia, an average of 1 hour | Measurement of waiting time: \< 15 minutes, 15-30 minutes, 30-60 minutes, \> 60 minutes |
| Friendliness of the staff during the premedication visit | Time in the outpatient clinic of anesthesia, an average of 1 hour | Measurement of friendliness: Yes/No/Partly |
| Response to questions during the premedication visit | Time in the outpatient clinic of anesthesia, an average of 1 hour | Response to questions is measured: Yes/No/Partly |
| Fear reduction during the premedication visit | Time in the outpatient clinic of anesthesia, an average of 1 hour | Fear reduction is measured: Yes/No/Partly |
| Information provided during the premedication visit by educational films | Time in the outpatient clinic of anesthesia, an average of 1 hour | Measurement of information by educational films: Yes/No/Partly/No film |
| Compliance with the planned start of the operation | Time in the operation room before start of anesthesia, an average of 30 minutes | Measurement of compliance with the start of the operation: Yes/No |
| Friendliness of staff | Time in the operation room before start of anesthesia, an average of 30 minutes | Measurement of friendliness: Yes/No/Partly |
| Fear | Time in the operation room before start of anesthesia, an average of 30 minutes | Fear measured: Yes, very much/Yes, but not much/No fear /Partly |
| Thirst | Time in the operation room before start of anesthesia, an average of 30 minutes | Thirst measured: Yes, very much/Yes, but not much/No thirst/Partly |
| Pain | Time in the operation room before start of anesthesia, an average of 30 minutes | Pain measured: Yes, strong pain/Yes, but not strong/No pain/Can't remember |
| Sufficient pain treatment | Time in the operation room before start of anesthesia, an average of 30 minutes | Sufficient pain treatment measured: Yes, sufficiently treated/ Treated, but not sufficiently/Not treated/No pain/No treatment wanted/Partly |
| Shivering | Time in the operation room before start of anesthesia, an average of 30 minutes | Shivering is measured: Yes, strong/Yes, but not strong/No shivering/Partly |
| Sufficient therapy in case of shivering | Time in the operation room before start of anesthesia, an average of 30 minutes | Sufficient therapy in case of shivering is measured: Yes, sufficiently treated/ Treated, but not sufficiently/Not treated/No shivering/No treatment wanted/ Partly |
| Sufficient therapy in case of PONV | Time in the intensive care unit or post anesthesia care unit, an average of 3 days | Sufficient therapy is measured: Yes, sufficiently treated/ Treated, but not sufficiently/Not treated/No PONV/No treatment wanted/Partly |
| Pain intensity | Time in the intensive care unit or post anesthesia care unit, an average of 3 days | Pain intensity is measured by likert scale: strong, moderate, low, none |
| Sufficient therapy in case of pain | Time in the intensive care unit or post anesthesia care unit, an average of 3 days | Sufficient therapy is measured: Yes, sufficiently treated/ Treated, but not sufficiently/Not treated/No pain/No treatment wanted/Partly |
| Regional anaesthesia | Time during hospital stay, an average of 2 weeks | Measured: Yes / No |
| Satisfaction with regional anaesthesia | Time during hospital stay, an average of 2 weeks | Measurement of satisfaction: Yes/No/Partly |
| In case of need choosing of regional anaesthesia again | Time during hospital stay, an average of 2 weeks | Measurement of choosing again: Yes/No/Perhaps |
| Satisfaction of care through pain service | Time during hospital stay, an average of 2 weeks | Measurement of care through pain service: Yes/No/Partly |
| Recommendation of medical care (provided by the staff from the Department of Anesthesiology and Intensive Care CVK/CCM) | Time during hospital stay, an average of 2 weeks | Measurement of recommendation: Yes/No/Partly |
| Atmosphere | Time in the intensive care unit or post anesthesia care unit, an average of 3 days | Measurement of atmosphere: calm/busy/can´t remember |
| Postoperative fear | Time in the intensive care unit or post anesthesia care unit, an average of 3 days | Measurement of fear: Yes, very much/Yes, but not much/No fear |
| Postoperative pain | Time during hospital stay, an average of 2 weeks | Pain intensity is measured by likert scale: strong, moderate, low, none |
| Postoperative patient controlled analgesia | Time during hospital stay, an average of 2 weeks | Measurement: Yes/No/I don´t know |
| Choosing of Patient controlled anesthesia | Time during hospital stay, an average of 2 weeks | Question: Would you choose patient controlled anesthesia again? Answer: Yes/No/Maybe |
| Post-operative nausea and vomiting (PONV) | Time in the intensive care unit or post anesthesia care unit, an average of 3 days | Measurement of PONV: nausea/vomiting/nausea and vomiting/neither nor |
Other
| Measure | Time frame | Description |
|---|---|---|
| Postoperative stay | Time during hospital stay, an average of 2 weeks | Postoperative stay is measured by: in post anesthesia care unit/intensive care unit/unknown |
Countries
Germany
Outcome results
None listed