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Translating Telephonic Diabetes Self-management Support to Primary Care Practice

Translating Telephonic Diabetes Self-management Support to Primary Care Practice: The NYC Care Calls Trial

Status
Completed
Phases
NA
Study type
Interventional
Source
ClinicalTrials.gov
Registry ID
NCT02137720
Enrollment
812
Registered
2014-05-14
Start date
2014-06-30
Completion date
2019-09-20
Last updated
2020-07-27

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Type 2 Diabetes

Keywords

Diabetes, Treatment Adherence, Self-management, Emotional Distress, Diabetes-related Distress

Brief summary

The goal of this study is to evaluate the implementation and effectiveness of an intervention to improve diabetes self-management, emotional distress and metabolic control among adults with type 2 diabetes receiving care in primary care practices throughout New York City. The program will be implemented by the New York City Department of Health, through their Primary Care Improvement Project.

Interventions

BEHAVIORALTelephonic Diabetes Self-Management Support
OTHEREducational Print Materials

Sponsors

National Institute of Diabetes and Digestive and Kidney Diseases (NIDDK)
CollaboratorNIH
New York City Department of Health and Mental Hygiene
CollaboratorOTHER_GOV
Albert Einstein College of Medicine
Lead SponsorOTHER

Study design

Allocation
RANDOMIZED
Intervention model
PARALLEL
Primary purpose
TREATMENT
Masking
SINGLE (Outcomes Assessor)

Eligibility

Sex/Gender
ALL
Age
21 Years to No maximum
Healthy volunteers
No

Inclusion criteria

* 21 years of age and older * Receiving treatment for diabetes at selected primary care practices throughout New York City * Most recent HbA1c ≥ 7.5% (max 3 months prior to randomization) * Ability to speak and read English or Spanish (or someone in the household who will read to them) * Access to a telephone * Willing to give informed consent to participate and accept random assignment.

Exclusion criteria

* Stated intention to move out of the New York City area during the next year * Mental incapacity (e.g., confusion) evident on first telephone contact by Department of Health staff * Treatment provider deems that the patient is inappropriate for the trial

Design outcomes

Primary

MeasureTime frameDescription
HbA1cChange from baseline at 12 monthsObtained from electronic medical record.

Secondary

MeasureTime frameDescription
Medication AdherenceChange from baseline at 12 monthsMeasured by self-report questionnaire
Diabetes-related distressChange from baseline at 12 monthsMeasured by self-report questionnaire
Diabetes Self-ManagementChange from baseline at 12 monthsMeasured by self-report questionnaire
Blood pressureBaseline and 12 monthsObtained from electronic medical record.
CholesterolBaseline and 12 monthsObtained from electronic medical record.
Depressive symptomsChange from baseline at 12 monthsMeasured by self-report questionnaire

Countries

United States

Outcome results

None listed

Source: ClinicalTrials.gov · Data processed: Feb 4, 2026