Skip to content

An Evaluation of Innerview™, a Web-based Tool to Support the Integration of Mental Health in the Primary Care Setting

An Open, Non-Randomized, Evaluation of Innerview™, an MHCDS Tool Used to Report Symptoms and Functioning Related to Common Mental Health Disorders in the Primary Care Setting

Status
Completed
Phases
Unknown
Study type
Observational
Source
ClinicalTrials.gov
Registry ID
NCT02025647
Enrollment
139
Registered
2014-01-01
Start date
2014-01-31
Completion date
2015-05-31
Last updated
2015-10-19

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Mental Health

Keywords

Mood disorders, Anxiety disorders, Eating concerns, Pain concerns, Alcohol abuse, Self harm, Mental health, Clinical Decision Support

Brief summary

Innerview can address some of the challenges of integrating mental health and primary care by accurately and reliably collecting mental health evidence and activities directly from patients, and then organizing and automating that evidence and activity into reports for providers and care teams that support diagnosis, treatment planning and monitoring of the mental health issues within a practice population.

Detailed description

To deliver integrated quality care, innovative strategies are needed to efficiently collect, understand, monitor and manage mental health evidence and its contribution to the primary care office visit. Computer applications can provide solutions to providers by helping their processes to be feasible, manageable, and sustainable. We hypothesize that by both providing patients the opportunity to reflect on their physical, emotional and behavioral symptoms and functioning, and giving providers accurate, reliable, current, symptom-based mental health evidence in an accessible organized format prior to the face-to-face visit, Innerview will enhance diagnostic and treatment processes from both a patient- and population-based perspective, as well as enhance communication between patient and provider.

Interventions

None listed

Sponsors

Pearson/Clinical Assessment
Lead SponsorINDUSTRY

Study design

Observational model
COHORT
Time perspective
PROSPECTIVE

Eligibility

Sex/Gender
ALL
Age
18 Years to No maximum
Healthy volunteers
Yes

Inclusion criteria

* In order to be eligible to participate in this study, a subject must meet all of the following criteria: * Provide signed and dated informed consent form * Be aged 18 or older * Be willing to comply with all study procedures and be available for the duration of the study * Be able to read English at an 8th grade level (as determined by physician) * Have internet access to email with a computer and/or tablet

Exclusion criteria

* Patients are excluded from study participation if they meet any of the following criteria: * Inability to provide consent due to guardianship issues * Currently experiencing psychotic symptoms (as determined by physician) * Anything that, in the opinion of the Investigator, would preclude the subject's full compliance with or completion of the study.

Design outcomes

Primary

MeasureTime frameDescription
Standard Error of Measure for the Individualized Rating Scale (Rating Module)approximate 5 minutes between ratingsWhat is the standard error of measurement (SEM) for test/retest symptom ratings on a 0 - 10 point scale
Accuracy of the Narrative ModuleImmediateOut of 139 subjects using Innerview for the first time, how many subjects approved their initial version of their narrative versus chose to start over?
Reliability of the Narrative Module24-48 hoursWhat is the consistency of the diagnostic criteria generated by two administrations, 1 to 2 days apart?

Secondary

MeasureTime frameDescription
Provider Survey (Question 3)Administered Innerview session on at least 15 subjectsThe information provided by Innerview was well organized in the reports. Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree
Provider Survey (Question 4)Administered Innerview session on at least 15 subjectsThe information provided by Innerview was well communicated in the reports. Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree
Provider Survey (Question 5)Administered Innerview session on at least 15 subjectsIn my opinion, the Innerview narrative process will help prepare patients for treatment. Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree
Provider Survey (Question 6)Administered Innerview session on at least 15 subjectsInnerview will help me better identify patients who suffer from a mental health concern. Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree
Provider Survey (Question 7)Administered Innerview session on at least 15 subjectsInnerview will function well within my current work flow Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree
Provider Survey (Question 8)Administered Innerview session on at least 15 subjectsMy patients reacted positively to Innerview. Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree
Provider Survey (Question 9)Administered Innerview session on at least 15 subjectsIn my opinion, incorporating Innerview into my practice would require an acceptable amount of time and effort from myself and staff Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree
Provider Survey (Question 10)Administered Innerview session on at least 15 subjectsThe benefits of Innerview will outweigh the effort to implement and operate it. Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree
Provider Survey (Question 11)Administered Innerview session on at least 15 subjectsOn average, how much extra time do you estimate that you spent with your patients evaluating and discussing the information collected through Innerview?
Subject Survey (Question 2)ImmediateCompared to other health care questionnaires I have taken, I would rate this system highly. Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree
Subject Survey (Question 3)ImmediateThe program was easy to use. Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree
Subject Survey (Question 4)ImmediateThis tool will contribute positively to my health care. Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree
Subject Survey (Question 5)ImmediateThe program included all of the symptoms I wanted to share with my doctor. Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree
Subject Survey (Question 6)ImmediateI was able to select words and phrases that I normally use to talk about my symptoms. Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree
Subject Survey (Question 7)ImmediateQ7. I would encourage other doctors to use this system. Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree
Subject Survey (Question 8)ImmediateTelling my story helped me prepare for treatment. Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree
Subject Survey (Question 9)ImmediateThe demonstration showed me how to use the system. Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree
Subject Survey (Question 10)ImmediateIt took an acceptable amount of time to tell my story. Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree
Subject Survey (Question 1)ImmediateI am satisfied with how I was able to tell my story. Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree
Provider Survey (Question 1)Administered Innerview session on at least 15 subjectsThe information provided by Innerview is valuable in understanding and treating my patients. Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree
Provider Survey (Question 2)Administered Innerview session on at least 15 subjectsThe information provided by Innerview was consistent with my previous observations of my patients. Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree

Other

MeasureTime frameDescription
Completion TimesStudy DurationOn average, the number of minutes taken to complete both the narrative and rating modules?

Countries

United States

Participant flow

Recruitment details

This study is comprised of a series of 3 study sessions spanning a maximum participation period of 30-45 days. All subjects are intended to complete Study Session 1 and 2, spanning a duration of 24-48 hours. Those subjects who endorsed enough diagnostic symptoms to generate an Individualized Rating Scale will participate through Study Session 3.

Participants by arm

ArmCount
Innerview MHCDS
Innerview, Mental Health Clinical Decision Support tool
139
Total139

Baseline characteristics

CharacteristicInnerview MHCDS
Age, Customized
18-40 years
46 participants
Age, Customized
41-60 years
38 participants
Age, Customized
61+ years
55 participants
Race/Ethnicity, Customized
African American
15 participants
Race/Ethnicity, Customized
Hispanic
5 participants
Race/Ethnicity, Customized
Other
2 participants
Race/Ethnicity, Customized
White
117 participants
Region of Enrollment
United States
139 participants
Sex: Female, Male
Female
89 Participants
Sex: Female, Male
Male
50 Participants
Those with and w/o mental health concerns as identified by each investigator
With Mental Health Concerns
35 participants
Those with and w/o mental health concerns as identified by each investigator
Without Mental Health Concerns
104 participants

Adverse events

Event typeEG000
affected / at risk
deaths
Total, all-cause mortality
— / —
other
Total, other adverse events
0 / 139
serious
Total, serious adverse events
0 / 139

Outcome results

Primary

Accuracy of the Narrative Module

Out of 139 subjects using Innerview for the first time, how many subjects approved their initial version of their narrative versus chose to start over?

Time frame: Immediate

ArmMeasureValue (NUMBER)
Innerview MHCDSAccuracy of the Narrative Module139 participants
Primary

Reliability of the Narrative Module

What is the consistency of the diagnostic criteria generated by two administrations, 1 to 2 days apart?

Time frame: 24-48 hours

ArmMeasureValue (MEAN)Dispersion
Innerview MHCDSReliability of the Narrative Module94 percentage of agreementStandard Deviation 5
Primary

Standard Error of Measure for the Individualized Rating Scale (Rating Module)

What is the standard error of measurement (SEM) for test/retest symptom ratings on a 0 - 10 point scale

Time frame: approximate 5 minutes between ratings

ArmMeasureValue (NUMBER)
Innerview MHCDSStandard Error of Measure for the Individualized Rating Scale (Rating Module).9 units on a scale
Secondary

Provider Survey (Question 1)

The information provided by Innerview is valuable in understanding and treating my patients. Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree

Time frame: Administered Innerview session on at least 15 subjects

Population: This is an investigator survey meant to measure the usefullness, feasibility and acceptability of the tool. Therefore, this question was not asked of the subjects but of their providers. There were a total of 6 providers/investigators that enrolled 15 or more subjects.

ArmMeasureValue (MEAN)
Innerview MHCDSProvider Survey (Question 1)4.5 units on a scale
Secondary

Provider Survey (Question 10)

The benefits of Innerview will outweigh the effort to implement and operate it. Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree

Time frame: Administered Innerview session on at least 15 subjects

Population: This is an investigator survey meant to measure the usefullness, feasibility and acceptability of the tool. Therefore, this question was not asked of the subjects but of their providers. There were a total of 6 providers/investigators that enrolled 15 or more subjects.

ArmMeasureValue (MEAN)
Innerview MHCDSProvider Survey (Question 10)3.5 units on a scale
Secondary

Provider Survey (Question 11)

On average, how much extra time do you estimate that you spent with your patients evaluating and discussing the information collected through Innerview?

Time frame: Administered Innerview session on at least 15 subjects

Population: This is an investigator survey meant to measure the usefullness, feasibility and acceptability of the tool. Therefore, this question was not asked of the subjects but of their providers. There were a total of 6 providers/investigators that enrolled 15 or more subjects.

ArmMeasureValue (MEAN)
Innerview MHCDSProvider Survey (Question 11)15 minutes
Secondary

Provider Survey (Question 2)

The information provided by Innerview was consistent with my previous observations of my patients. Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree

Time frame: Administered Innerview session on at least 15 subjects

Population: This is an investigator survey meant to measure the usefullness, feasibility and acceptability of the tool. Therefore, this question was not asked of the subjects but of their providers. There were a total of 6 providers/investigators that enrolled 15 or more subjects.

ArmMeasureValue (MEAN)
Innerview MHCDSProvider Survey (Question 2)4.3 units on a scale
Secondary

Provider Survey (Question 3)

The information provided by Innerview was well organized in the reports. Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree

Time frame: Administered Innerview session on at least 15 subjects

Population: This is an investigator survey meant to measure the usefullness, feasibility and acceptability of the tool. Therefore, this question was not asked of the subjects but of their providers. There were a total of 6 providers/investigators that enrolled 15 or more subjects.

ArmMeasureValue (MEAN)
Innerview MHCDSProvider Survey (Question 3)4.3 units on a scale
Secondary

Provider Survey (Question 4)

The information provided by Innerview was well communicated in the reports. Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree

Time frame: Administered Innerview session on at least 15 subjects

Population: This is an investigator survey meant to measure the usefullness, feasibility and acceptability of the tool. Therefore, this question was not asked of the subjects but of their providers. There were a total of 6 providers/investigators that enrolled 15 or more subjects.

ArmMeasureValue (MEAN)
Innerview MHCDSProvider Survey (Question 4)4.3 units on a scale
Secondary

Provider Survey (Question 5)

In my opinion, the Innerview narrative process will help prepare patients for treatment. Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree

Time frame: Administered Innerview session on at least 15 subjects

Population: This is an investigator survey meant to measure the usefullness, feasibility and acceptability of the tool. Therefore, this question was not asked of the subjects but of their providers. There were a total of 6 providers/investigators that enrolled 15 or more subjects.

ArmMeasureValue (MEAN)
Innerview MHCDSProvider Survey (Question 5)3.5 units on a scale
Secondary

Provider Survey (Question 6)

Innerview will help me better identify patients who suffer from a mental health concern. Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree

Time frame: Administered Innerview session on at least 15 subjects

Population: This is an investigator survey meant to measure the usefullness, feasibility and acceptability of the tool. Therefore, this question was not asked of the subjects but of their providers. There were a total of 6 providers/investigators that enrolled 15 or more subjects.

ArmMeasureValue (MEAN)
Innerview MHCDSProvider Survey (Question 6)3.7 units on a scale
Secondary

Provider Survey (Question 7)

Innerview will function well within my current work flow Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree

Time frame: Administered Innerview session on at least 15 subjects

Population: This is an investigator survey meant to measure the usefullness, feasibility and acceptability of the tool. Therefore, this question was not asked of the subjects but of their providers. There were a total of 6 providers/investigators that enrolled 15 or more subjects, one investigator did not respond to this item.

ArmMeasureValue (MEAN)
Innerview MHCDSProvider Survey (Question 7)4.2 units on a scale
Secondary

Provider Survey (Question 8)

My patients reacted positively to Innerview. Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree

Time frame: Administered Innerview session on at least 15 subjects

Population: This is an investigator survey meant to measure the usefullness, feasibility and acceptability of the tool. Therefore, this question was not asked of the subjects but of their providers. There were a total of 6 providers/investigators that enrolled 15 or more subjects.

ArmMeasureValue (MEAN)
Innerview MHCDSProvider Survey (Question 8)4.2 units on a scale
Secondary

Provider Survey (Question 9)

In my opinion, incorporating Innerview into my practice would require an acceptable amount of time and effort from myself and staff Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree

Time frame: Administered Innerview session on at least 15 subjects

Population: This is an investigator survey meant to measure the usefullness, feasibility and acceptability of the tool. Therefore, this question was not asked of the subjects but of their providers. There were a total of 6 providers/investigators that enrolled 15 or more subjects.

ArmMeasureValue (MEAN)
Innerview MHCDSProvider Survey (Question 9)3.2 units on a scale
Secondary

Subject Survey (Question 1)

I am satisfied with how I was able to tell my story. Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree

Time frame: Immediate

ArmMeasureValue (MEAN)Dispersion
Innerview MHCDSSubject Survey (Question 1)4.03 units on a scaleStandard Deviation 0.73
Secondary

Subject Survey (Question 10)

It took an acceptable amount of time to tell my story. Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree

Time frame: Immediate

ArmMeasureValue (MEAN)Dispersion
Innerview MHCDSSubject Survey (Question 10)4.11 units on a scaleStandard Deviation 0.7
Secondary

Subject Survey (Question 2)

Compared to other health care questionnaires I have taken, I would rate this system highly. Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree

Time frame: Immediate

ArmMeasureValue (MEAN)Dispersion
Innerview MHCDSSubject Survey (Question 2)3.89 units on a scaleStandard Deviation 0.78
Secondary

Subject Survey (Question 3)

The program was easy to use. Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree

Time frame: Immediate

ArmMeasureValue (MEAN)Dispersion
Innerview MHCDSSubject Survey (Question 3)3.89 units on a scaleStandard Deviation 0.92
Secondary

Subject Survey (Question 4)

This tool will contribute positively to my health care. Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree

Time frame: Immediate

ArmMeasureValue (MEAN)Dispersion
Innerview MHCDSSubject Survey (Question 4)4.39 units on a scaleStandard Deviation 0.61
Secondary

Subject Survey (Question 5)

The program included all of the symptoms I wanted to share with my doctor. Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree

Time frame: Immediate

ArmMeasureValue (MEAN)Dispersion
Innerview MHCDSSubject Survey (Question 5)4.44 units on a scaleStandard Deviation 0.59
Secondary

Subject Survey (Question 6)

I was able to select words and phrases that I normally use to talk about my symptoms. Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree

Time frame: Immediate

ArmMeasureValue (MEAN)Dispersion
Innerview MHCDSSubject Survey (Question 6)4.25 units on a scaleStandard Deviation 0.72
Secondary

Subject Survey (Question 7)

Q7. I would encourage other doctors to use this system. Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree

Time frame: Immediate

ArmMeasureValue (MEAN)Dispersion
Innerview MHCDSSubject Survey (Question 7)4.10 units on a scaleStandard Deviation 0.74
Secondary

Subject Survey (Question 8)

Telling my story helped me prepare for treatment. Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree

Time frame: Immediate

ArmMeasureValue (MEAN)Dispersion
Innerview MHCDSSubject Survey (Question 8)3.81 units on a scaleStandard Deviation 0.82
Secondary

Subject Survey (Question 9)

The demonstration showed me how to use the system. Where 1 is strongly disagree 2 is disagree 3 is neutral 4 is agree 5 is strongly agree

Time frame: Immediate

ArmMeasureValue (MEAN)Dispersion
Innerview MHCDSSubject Survey (Question 9)3.95 units on a scaleStandard Deviation 0.75
Other Pre-specified

Completion Times

On average, the number of minutes taken to complete both the narrative and rating modules?

Time frame: Study Duration

ArmMeasureValue (MEDIAN)
Innerview MHCDSCompletion Times15.56 minutes
Post Hoc

Mental Health Prevalence Rates Comparison

What is the percentage of subjects where the provider was unaware of any mental health concerns yet Innerview identified them as having hit a rule out or diagnostic consideration for a mental health disorder vs the US 12 Month Prevalence Rate? US 12 Month Prevalence Rate = 26.2% (http://www.ncbi.nlm.nih.gov/pubmed/15939839)

Time frame: Study Duration

Population: 104 subjects had no known mental health concerns

ArmMeasureValue (NUMBER)
Innerview MHCDSMental Health Prevalence Rates Comparison27 percentage of subjects

Source: ClinicalTrials.gov · Data processed: Feb 4, 2026