Eye Diseases
Conditions
Keywords
Eye care adherence, health care utilization
Brief summary
This study aims to examine the effectiveness of three different ways of helping patients attend their recommended eye care appointments.
Detailed description
The three ways are 1) usual care, which involves a standard reminder letter; 2) automated telephone calls, which utilizes a machine to automatically call patients one month prior to their recommended follow-up date; 3)personalized telephone calls, which utilizes a staff member to personally call patients and offer them the opportunity to schedule at the time of the telephone call.
Interventions
BEHAVIORALAutomated Telephone System
Participants receive automated reminder phone calls.
BEHAVIORALPersonalized Telephone Call
Participants receive reminder phone calls by study staff.
BEHAVIORALUsual Care
Participants receive a standard reminder letter in the mail.
Sponsors
Wills Eye
Study design
Allocation
RANDOMIZED
Intervention model
FACTORIAL
Primary purpose
HEALTH_SERVICES_RESEARCH
Masking
NONE
Eligibility
Sex/Gender
ALL
Age
18 Years to No maximum
Healthy volunteers
No
Inclusion criteria
* Age: Over 18 years * Primary Eye Care Patients who were recommended for a 6-month, 12-month, or 24-month follow-up appointment during September 2013 through November 2013. * Access to a telephone
Exclusion criteria
* Does not speak English
Design outcomes
Primary
| Measure | Time frame | Description |
|---|---|---|
| Appointment Adherence | 3 months | A research assistant examines the Electronic Medical Records (EMR) system to assess recommended appointment adherence. |
Secondary
| Measure | Time frame | Description |
|---|---|---|
| Scheduling Appointment | 1 month | Tracking whether the patient made an appointment within 1 month of the reminder letter (usual care), automated phone call, or personalized phone call. |
Countries
United States
Outcome results
None listed