Simulation Training to Improve 911 Dispatcher Identification of Cardiac Arrest

Status

Completed

Phases

Study type

Interventional

Source

ClinicalTrials.gov

Registry ID

NCT01972087

Acronym

STAT911

Enrollment

157

Registered

2013-10-30

Start date

2013-09-30

Completion date

2016-07-31

Last updated

2016-11-09

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Cardiac Arrest

Brief summary

This study is to test the use of simulation training to improve 9-1-1 telecommunicators' call processing and response. Training sessions will expose 9-1-1 telecommunicators to several realistic emergency situations through mock 9-1-1 calls with a trained actor playing the part of a reporting party, followed immediately by feedback on call handling provided by a trained call observer. Investigators hypothesize that simulation followed by trained observer-directed feedback will increase correct triage of medical emergency and delivery of pre-arrival instructions during simulated calls and in actual 9-1-1 calls.

Interventions

BEHAVIORALTelephone simulation training

The intervention consists of four 20-minute telephone simulation training sessions over a 4 month period (one session each month). Each 20-minute training session will include 3 simulated 9-1-1 calls, performed by a standardized caller (trained actor) and feedback will be provided right away by a trained observer who takes notes during the simulation calls and discusses the teaching points after the session. In total, the 9-1-1 dispatchers will receive 12 different simulated calls.

Study design

Allocation

RANDOMIZED

Intervention model

SINGLE_GROUP

Primary purpose

HEALTH_SERVICES_RESEARCH

Masking

NONE

Eligibility

Sex/Gender

ALL

Age

18 Years to No maximum

Healthy volunteers

Yes

Inclusion criteria

9-1-1 call-center call receivers. -

Exclusion criteria

Design outcomes

Primary

Measure	Time frame
Change in elapsed seconds from call answer to start of telephone-cardiopulmonary resuscitation (T-CPR) instructions in cardiac arrest calls in simulations and in actual calls.	Once monthly over 4 months (during simulations); at event (actual cardiac arrest 9-1-1 call) over 12 months.

Secondary

Measure	Time frame
Change in proportion of calls with querying behaviors compliant with the all-callers interviewing protocol.	Once monthly over 4 months (during simulations); at event (actual cardiac arrest 9-1-1 call) over 12 months.

Outcome results

None listed

Source: ClinicalTrials.gov · Data processed: Mar 14, 2026