Doctor Satisfaction, Duration of Consultation, Patient Satisfaction
Conditions
Keywords
Patient Satisfaction, Request for help, General practice
Brief summary
The primary objective of this study is to determine whether exploring the request for help more thoroughly improves patient satisfaction in general practice (primary care).
Detailed description
Patient satisfaction has been an important topic of interest in primary health care during the last decade(s). Many factors during the consultation influence patient satisfaction. One of the aspects in a consultation is the request for help; especially in primary care the request for help has been recognised as an important aspect influencing patient satisfaction. The investigators hypothesized that exploring the request for help more thoroughly would improve patient satisfaction in general practice.
Interventions
OTHERWriting down request for help
Patients in the intervention group could write down their request for help on a request card (with a maximum of 2 questions).
Sponsors
Nanne Kleefstra
Study design
Allocation
RANDOMIZED
Intervention model
PARALLEL
Primary purpose
HEALTH_SERVICES_RESEARCH
Masking
SINGLE (Subject)
Eligibility
Sex/Gender
ALL
Healthy volunteers
Yes
Inclusion criteria
* All patients with a new request for help.
Exclusion criteria
* Dementia * Mental disability * No or little knowledge of the Dutch language * Illiteracy * Limited vision
Design outcomes
Primary
| Measure | Time frame | Description |
|---|---|---|
| Patient satisfaction measured with the Consultation Satisfaction Questionnaire | 15-30 minutes (after the consultation patients filled in the questionnaire) | The primary endpoint is the 'Professional Care' (PC) scale of the 'Consultation Satisfaction Questionnaire' (CSQ). In a previous study the score on the PC were 88.2 en 80.9 in the intervention and control groups, respectively. The standard deviations were 11.8 en 16.1. For our sample size calculation we used an expected standard deviation of 15. The sample size required to detect a difference of 7 on the PC scale between the intervention and control group, with a power of 90%, and alpha of 5% (two-tailed), and a standard deviation of 15, was 196 patients. We rounded this number off to 200. |
Secondary
| Measure | Time frame | Description |
|---|---|---|
| Patient satisfaction measured with the Visual Analog Scale | 15-30 minutes (patients filled in the Visual Analog Scale after the consultation) | On a scale of 0-10 patients could fill in the Visual Analog Scale with regard to the patient satisfaction during the consultation |
| Doctor satisfaction measured with the Visual Analog Scale | 15-30 minutes (general pracitioners filled in the Visual Analog Scale after the consultation) | On a scale from 0-10 general practitioners could fill in the Visual Analog Scale with regard to their own satisfaction about the consultation |
| Duration of the consultation | 15-30 minutes (after the consultation the doctor measured the time with a stopwatch) | Duration of the consultation was compared between both groups |
Countries
Netherlands
Outcome results
None listed