Expanding Comparative Effectiveness Research (CER) Capability Through Complex Patient Relationship Management

Status

Completed

Phases

Study type

Interventional

Source

ClinicalTrials.gov

Registry ID

NCT01391585

Enrollment

135

Registered

2011-07-12

Start date

2011-06-30

Completion date

2012-08-31

Last updated

2014-02-11

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Diabetes, Hyperlipidemia

Keywords

Text, SMS, diabetes, self-monitoring, self-management, adherence

Brief summary

The investigators are testing whether patients with diabetes can communicate with our health care system through text messaging. The investigators will look at how often they respond to prompts for blood pressures, blood sugars, and step counts. The investigators will also see if they come in for lab tests when prompted by text message. Also, for patients overdue for medication refills, the investigators will ask them why they have not yet called for the refill.

Detailed description

Patients will be sent text messages through a software interface, the Patient Relationship Manager (PRM). A registered nurse will also use PRM to receive incoming responses. Tasks will be created for her to outreach to patients who have out of range text responses or poor response rates. This intervention if a feasibility study to see if patients can communicate with the investigator's health care system and potentially utilize PRM to better manage their diabetes.

Interventions

OTHERText Message prompts

In this single armed intervention, patients will receive text message prompts

Study design

Allocation

NON_RANDOMIZED

Intervention model

SINGLE_GROUP

Primary purpose

HEALTH_SERVICES_RESEARCH

Masking

NONE

Eligibility

Sex/Gender

ALL

Age

18 Years to 75 Years

Healthy volunteers

Inclusion criteria

* age 18-75 years * diabetes * own a cell phone * 2 primary care visits in last year * English or Spanish speaking

Exclusion criteria

* End-stage disease with estimate of less than 6 months to live

Design outcomes

Primary

Measure	Time frame	Description
response rate to home monitoring prompts	4 months	resonse rate to blood pressure, blood sugar, and step count prompts

Secondary

Measure	Time frame	Description
response rate to prompt for lab text by text message	4 months	response rate to prompt for lab text by text message
response to barrier questions for non-adherence	4 months	We will analyze the responses to text message prompts in patients late for picking up medications.

Countries

United States

Outcome results

None listed

Source: ClinicalTrials.gov · Data processed: Feb 4, 2026