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Feasibility of Depression Care Management by E-mail

Pilot Trial of Depression Care Management by Electronic Secure Messaging

Status
Completed
Phases
NA
Study type
Interventional
Source
ClinicalTrials.gov
Registry ID
NCT00755235
Enrollment
208
Registered
2008-09-18
Start date
2009-04-30
Completion date
2010-04-30
Last updated
2017-11-13

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Depression

Keywords

Depression, Primary care, Effectiveness, Care management

Brief summary

This study will test whether an electronic system that monitors and sends messages to help people with depression could be feasible, acceptable, and potentially effective as a treatment.

Detailed description

Symptoms of depression, such as persistent sadness, problems sleeping, and inability to feel pleasure, interfere with the daily lives of more than 20 million Americans. Previous research indicates that telephone care management systems improve the quality and outcomes of depression care, but are too expensive to be used widely. Using secure messaging over e-mail would be more cost effective than telephone care. This study will examine whether a secure messaging care management program would be feasible, based on whether participants are willing to sign up for and continue with the program, and whether the program has a positive effect on those participants enrolled in the program. Potential participants for this study will be contacted via e-mail, with a follow-up telephone call if they do not respond to the e-mail message. Only people who have used e-mails in the past year and who are starting antidepressant treatment will be contacted. The percentage of people contacted who enroll will be recorded. Participation in this study will last 6 months. Participants will be randomly assigned to receive either a secure messaging care management program, based on effective telephone management programs, or their usual care with no intervention. Those receiving the secure messaging program will receive an initial welcome message and monitoring messages approximately 2, 6, and 10 weeks after treatment has begun. The monitoring messages will include structured assessments of depression severity, medication adherence, medication side effects, and barriers to continuing treatment. Participants who do not respond to monitoring messages will receive up to two e-mailed reminders. Care managers will analyze the results of monitoring messages, provide feedback and recommendations to physicians, coordinate physician follow-ups, and facilitate emergency care or specialty referrals. Care managers will also provide patients with motivation, based on semi-scripted protocols, and education concerning their disorder and treatment. Measures of the success of the study will be taken at enrollment and after 6 months of participation. Specific measurements will include the response rate of recruitment e-mails, response rate for follow-up data collection, proportion of those in the secure messaging program who complete the monitoring assessments, effects of the program on antidepressant treatment, and effects of the program on patient satisfaction.

Interventions

OTHERDepression care management by secure messaging

Participants will receive electronic messages welcoming them and monitoring their antidepressant treatment. Care managers will use monitoring data to aid participants' physicians, coordinate physician follow-ups, facilitate emergency care, and facilitate specialty referrals. Care managers will also provide motivation and education to participants.

Sponsors

National Institute of Mental Health (NIMH)
CollaboratorNIH
Kaiser Permanente
Lead SponsorOTHER

Study design

Allocation
RANDOMIZED
Intervention model
PARALLEL
Primary purpose
HEALTH_SERVICES_RESEARCH
Masking
DOUBLE (Investigator, Outcomes Assessor)

Eligibility

Sex/Gender
ALL
Age
18 Years to No maximum
Healthy volunteers
No

Inclusion criteria

* Patient at Capitol Hill or Rainier clinics of Group Health Cooperative in Seattle * New prescription of an antidepressant, defined by an interval of at least 180 days since a previous antidepressant prescription * Indication of depression, defined by a visit diagnosis of major depressive disorder (Internal Classification of Diseases 9th Revision \[ICD9\] codes 296.2x or 296.3x) within 30 days of the first prescription * Has used secure messaging, or e-mailing, at least twice in the last 12 months

Exclusion criteria

* Any diagnosis of psychotic disorder or bipolar disorder in the prior 2 years * Any prescription for mood stabilizer or antipsychotic medication in the prior 2 years

Design outcomes

Primary

MeasureTime frameDescription
20-Item Symptom Checklist Depression ScaleMeasured at baseline and after 6 months of treatment20-item depression severity scalse adapted from longer SCL-90. Mean score ranges from 0 to 4 with scores above 1.5 indicating moderate depression.

Secondary

MeasureTime frameDescription
Treatment SatisfactionMeasured after 6 months of treatmentSingle item seven point scale ranging from very satisfied to very dissatisfied

Countries

United States

Participant flow

Participants by arm

ArmCount
Secure Messaging Care Management
Participants will receive depression care management by secure messaging.
106
Usual Care
Participants will receive their usual care, with no additional education or care management services.
102
Total208

Baseline characteristics

CharacteristicUsual CareSecure Messaging Care ManagementTotal
Age, Categorical
<=18 years
0 Participants0 Participants0 Participants
Age, Categorical
>=65 years
8 Participants10 Participants18 Participants
Age, Categorical
Between 18 and 65 years
94 Participants96 Participants190 Participants
Age, Continuous48 years
STANDARD_DEVIATION 10
48 years
STANDARD_DEVIATION 9
48 years
STANDARD_DEVIATION 9
Region of Enrollment
United States
102 participants106 participants208 participants
Sex: Female, Male
Female
74 Participants76 Participants150 Participants
Sex: Female, Male
Male
28 Participants30 Participants58 Participants

Adverse events

Event typeEG000
affected / at risk
EG001
affected / at risk
deaths
Total, all-cause mortality
— / —— / —
other
Total, other adverse events
0 / 1040 / 93
serious
Total, serious adverse events
0 / 1040 / 93

Outcome results

Primary

20-Item Symptom Checklist Depression Scale

20-item depression severity scalse adapted from longer SCL-90. Mean score ranges from 0 to 4 with scores above 1.5 indicating moderate depression.

Time frame: Measured at baseline and after 6 months of treatment

Population: Analysis included all participants participating in outcome assessment

ArmMeasureValue (MEAN)Dispersion
Secure Messaging Care Management20-Item Symptom Checklist Depression Scale0.95 units on a scaleStandard Deviation 0.71
Usual Care20-Item Symptom Checklist Depression Scale1.17 units on a scaleStandard Deviation 0.81
Secondary

Treatment Satisfaction

Single item seven point scale ranging from very satisfied to very dissatisfied

Time frame: Measured after 6 months of treatment

ArmMeasureGroupValue (NUMBER)
Secure Messaging Care ManagementTreatment SatisfactionVery Satisfied56 participants
Secure Messaging Care ManagementTreatment SatisfactionLess than very satisfied48 participants
Usual CareTreatment SatisfactionVery Satisfied31 participants
Usual CareTreatment SatisfactionLess than very satisfied62 participants

Source: ClinicalTrials.gov · Data processed: Feb 4, 2026