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Piloting IVR (Interactive Voice Response) for Chronic Pain Treatment

Piloting Interactive Voice Response Modules for Chronic Pain Treatment

Status
Completed
Phases
NA
Study type
Interventional
Source
ClinicalTrials.gov
Registry ID
NCT00651924
Enrollment
27
Registered
2008-04-03
Start date
2008-12-31
Completion date
2009-04-30
Last updated
2015-04-28

For informational purposes only — not medical advice. Sourced from public registries and may not reflect the latest updates. Terms

Conditions

Chronic Pain

Keywords

chronic pain, IVR, cognitive-behavior therapy

Brief summary

This study is designed to develop and test the use of Interactive Voice Response (IVR) technology to deliver pain management treatment. IVR allows individuals to receive and provide information by using their touchtone telephone. This will allow more people with chronic pain to receive treatment even if they are not able to drive to an appointment regularly. In the first part of the study, the investigators will develop new materials like patient handbooks and pre-recorded explanations about common pain control techniques. In the second part of the study, a small number of persons with chronic pain will receive treatment using the new materials. We will ask for their feedback about how well they liked using the new materials and if the materials are understandable. This will allow us to revise the materials if we need to prior to studying them with a larger group of people with chronic pain.

Detailed description

Background: Cognitive behavioral therapy (CBT) has been shown in two meta-analyses to be effective in reducing pain intensity, disability, and affective distress in persons with chronic pain. Although effective, traditional CBT is time-intensive and requires patients to make frequent office visits. An alternative is to improve treatment accessibility and efficiency of treatment provision through the use of electronic methods such as interactive voice response (IVR) technology. Objectives: This pilot project was designed to test the feasibility and perceived value of IVR-based CBT intervention materials for the treatment of chronic pain. The project involved adapting traditional CBT materials for use in a IVR-based chronic pain treatment. Methods: The project occurred in two phases. Phase 1 included the revision of materials to support the IVR-based intervention including 1) a patient handbook, 2) a library of IVR-compatible scripts for the presentation of pain treatment topics, and 3) guidelines for providing personalized feedback. Phase 2 included the evaluation of the developed materials by a small group of patients with chronic pain. After the treatment materials were revised, their usability, feasibility and perceived value were tested with a small sample of Veterans with chronic pain. Status: This study is complete.

Interventions

BEHAVIORALIVR-based Cognitive-behavior therapy

Standard cognitive-behavior therapy for chronic pain management using Interactive Voice Response (IVR) compatible materials and handouts

Sponsors

US Department of Veterans Affairs
Lead SponsorFED

Study design

Allocation
NA
Intervention model
SINGLE_GROUP
Masking
NONE

Eligibility

Sex/Gender
ALL
Age
18 Years to No maximum
Healthy volunteers
No

Inclusion criteria

* Pain for at least 6 months; * Average pain level of \>3 on a scale of 0 (no pain) to 10 (worst imaginable); * Access to touchtone phone

Exclusion criteria

* Current alcohol or substance abuse; * Current psychosis; * Current suicidal ideation; * Current life threatening or acute physical illness

Design outcomes

Primary

MeasureTime frameDescription
ComprehensionImmediately after review of materials (phase 1); 1 week post review of materials (phase 2)Each treatment session had 5 True / False questions that corresponded with the material in the patient handbook. Phase 1 participants reviewed individual treatment modules in the patient handbook to provide immediate feedback regarding how understandable, engaging, and informative they find the materials. Phase 2 participants' used the patient materials as part of treatment and the true/false questions were used to evaluate comprehension of the materials. Example questions: Chronic pain can affect how you feel physically and emotionally (T); Relaxation is the same as being lazy and unproductive (F).

Countries

United States

Participant flow

Recruitment details

Recruited Dec. 2008-May 2012 for all phases. Participants were recruited from a Comprehensive Pain Clinic and through provider referral.

Participants by arm

ArmCount
Phase 1
Review the materials and provide feedback regarding how understandable, engaging, and informative the materials are.
18
Phase 2
Pilot IVR-based Cognitive-behavior therapy: Standard cognitive-behavior therapy for chronic pain management using Interactive Voice Response (IVR) compatible materials and handouts
6
Total24

Withdrawals & dropouts

PeriodReasonFG000FG001
Overall StudyWithdrawal by PI02
Overall StudyWithdrawal by Subject05

Baseline characteristics

CharacteristicPhase 1Phase 2Total
Age, Continuous55 years
STANDARD_DEVIATION 8.25
56 years
STANDARD_DEVIATION 17
55 years
STANDARD_DEVIATION 11
Pain Severity6.33 units on a scale
STANDARD_DEVIATION 1.77
5.88 units on a scale
STANDARD_DEVIATION 0.63
6.21 units on a scale
STANDARD_DEVIATION 1.5
Race/Ethnicity, Customized
Black
6 participants0 participants6 participants
Race/Ethnicity, Customized
Hispanic
1 participants0 participants1 participants
Race/Ethnicity, Customized
White
11 participants6 participants17 participants
Sex: Female, Male
Female
1 Participants0 Participants1 Participants
Sex: Female, Male
Male
17 Participants6 Participants23 Participants

Adverse events

Event typeEG000
affected / at risk
EG001
affected / at risk
deaths
Total, all-cause mortality
— / —— / —
other
Total, other adverse events
0 / 180 / 9
serious
Total, serious adverse events
0 / 180 / 9

Outcome results

Primary

Comprehension

Each treatment session had 5 True / False questions that corresponded with the material in the patient handbook. Phase 1 participants reviewed individual treatment modules in the patient handbook to provide immediate feedback regarding how understandable, engaging, and informative they find the materials. Phase 2 participants' used the patient materials as part of treatment and the true/false questions were used to evaluate comprehension of the materials. Example questions: Chronic pain can affect how you feel physically and emotionally (T); Relaxation is the same as being lazy and unproductive (F).

Time frame: Immediately after review of materials (phase 1); 1 week post review of materials (phase 2)

Population: Per protocol

ArmMeasureValue (MEAN)Dispersion
Phase 1Comprehension92.14 Percent of questions answered correctlyStandard Deviation 12.51
Phase 2Comprehension96.42 Percent of questions answered correctlyStandard Deviation 9.29

Source: ClinicalTrials.gov · Data processed: Feb 4, 2026